Guest experience manager Work, Jobs in Cambourne, Cam (with Salaries)

Retail Partners National Account Manager
Hotel Chocolat —Royston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Hotel
- Employee discount
4d
Head of Food & Beverage
Cambridge Country Club —Cambridge
- £38,000 a year
- Full-time
- Bar
- Management
- Hotel
- Free parking
- Gym membership
Quick apply
5d
Sales and Events Manager
The Bedford Swan Hotel —Bedford
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Business development
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Deputy Venue Manager (FTC)
Holmewood Hall —Holme
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Assistant Restaurant and Bar Manager
Bamboo Sky —Cambridge
- £30,000 - £35,000 a year
- Weekend availability
- Bar
- English
- POS
- Free parking
- Employee discount
Quick apply
9d
Food and Beverage Supervisor/Duty Manager
Cambridge Country Club —Toft
- £13.00 - £14.50 an hour
- Full-time
- Hotel
- Supervising experience
- Cleaning
- Store discount
- Employee discount
Quick apply
8d
Learning & Development Partner
Wells & Co. —Bedford
- Up to £70,000 a year
- Full-time
- Hospitality
- Project management
- Training & development
- Annual leave
Quick apply
Performance Assistant
University of Cambridge —Cambridge
- £25,249 - £27,319 a year
- Weekend availability
- University
- Computer skills
- School
- Annual leave
- Employee discount
1d
Maintenance Team Member
Cambridge Belfry Hotel & Spa —Cambourne
- £8.00 - £12.71 an hour
- Full-time
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Front of House Team Member
Holmewood Hall —Holme
- Part-time
- Bar
- Customer service
- Free parking
Cafe Supervisor - 4 Month Fixed Term Contract
Audley End Miniature Railway LTD —Saffron Walden
- £15 an hour
- Weekend availability
- Serving
- Supervising experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Hygiene Team Manager
Hotel Chocolat —Huntingdon
- £35,000 - £39,000 a year
- Rotating shift
- Hotel
- Team management
- Computer skills
- Employee discount
Receptionist
Inspired Villages —Bedford
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
Assistant Manager
Fitzbillies —Cambridge
- From £31,500 a year
- Weekend availability
- Sales
- Customer service
- Conflict management
- Store discount
- Employee discount
Quick apply
5d
Food and Beverage Supervisor
The Eight Bells —Saffron Walden
- Up to £13.50 an hour
- Full-time
- Food service experience
- Cleaning
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Padel Centre Manager
Padel4all Ltd —Bedford
- £32,000 - £38,000 a year
- Weekend availability
- Customer service
- In-person
- Training & development
Quick apply
5d
Assistant Manager
Aromi —Cambridge
- £28,000 - £32,000 a year
- Weekend availability
- Inventory control
- Restaurant management
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
11d
Front Office Manager
Radisson Hotel Group —Stansted
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
Activity Facilitator
Heritage Lounge —Letchworth
- £14 an hour
- Monday to Friday
- Communication skills
8d
Hygiene Operative
Hotel Chocolat —Huntingdon
- Rotating shift
- English
- Hotel
- Communication skills
- Employee discount

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guest experience manager jobs near cambourne, cam

Retail Partners National Account Manager

Hotel Chocolat -
Royston

Apply Now

Job details

Permanent | Full-time
4 days ago

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Account-based growth strategy development
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Process improvement
Power BI data visualisation
Profit & loss
Analysis skills
Partnership building
Relationship management
Demand planning integration
Data visualisation
Account management
Communication skills

Full job description

Job Introduction

As we continue our mission to make people and nature happy through chocolate, we're looking for a Retail Partners National Account Manager to join our Wholesale team on a full time, permanent basis.

This is an exciting opportunity for a commercially driven account manager to take ownership of established UK Wholesale accounts, drive profitable sales growth and build strong, long-lasting partnerships with our Wholesale Partners.

As our Wholesale Account Manager, you’ll own the commercial performance of your accounts, with responsibility for delivering sales and profit targets across your P&L. You’ll be the primary relationship owner for your accounts, acting as the face of Hotel Chocolat to our partners and the voice of the account internally.

Working closely with the Wholesale Merchandiser and teams across the business, you’ll identify commercial opportunities, shape account strategies and ensure excellent execution.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we've adopted hybrid working. The on-site location for this role is our support office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.

JOB ROLE AND RESPONSIBILITIES

Owning the P&L for your accounts, delivering sales and profit targets and taking proactive action to maximise performance.
Building and maintaining strong relationships with Wholesale Partners.
Analysing account performance to identify trends, opportunities and risks and developing action plans to drive results.
Providing demand insights and supporting accurate SKU- and category-level forecasting.
Working closely with the Wholesale Merchandiser to optimise stock allocation, minimise short-dated stock and maintain excellent service levels.
Supporting joint business planning and contract renewals for key accounts.
Collaborating with Wholesale Marketing to ensure activity is aligned with our strategic objectives and brand.
Working with Category Strategy, Trading and Omnichannel teams to develop NPD, seasonal and activity plans.
Regularly reforecasting demand and contributing to S&OE and S&OP processes.
Using account data and insights to support reporting and commercial decision-making.
Acting as an escalation point for operational challenges and supporting teams to resolve issues quickly.
Identifying opportunities to improve processes, increase efficiency and unlock additional revenue and profit.
Keeping up to date with competitor activity and Wholesale market trends to identify new opportunities.

SKILLS AND EXPERIENCE

Who You Are

You’ll be a commercially minded and analytical professional who enjoys building strong relationships and turning insights into action.

You’ll bring:

Experience in account management, merchandising, demand planning or a similar commercial role.
Strong commercial acumen, including experience managing a P&L.
Experience with short- and mid-term forecasting at product and category level.
Strong analytical skills and confidence using Microsoft Excel and PowerPoint.
Excellent stakeholder management and communication skills, with the ability to influence at all levels.
Strong negotiation skills and the ability to build effective commercial partnerships.
The ability to turn complex data into clear, actionable insights.
A proactive approach to identifying opportunities and solving problems.
Willingness to travel approximately 25% across the UK.

It Would Be Great If You Also Have

Experience working in a Wholesale environment, either in account management or buying.
Experience using Power BI, Tableau or similar data visualisation tools.
Experience within retail, FMCG, food, luxury or consumer goods.

Who We Are…

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser™.

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we’re market leaders in the industry. What began as an online-only business grew to 135 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together. To learn more about us and read about our People Pledge – our commitment to equality, diversity, and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html

Apply Now

Refine Your Search

guest experience manager jobs in cambourne, cam

Retail Partners National Account Manager

Head of Food & Beverage

Sales and Events Manager

Deputy Venue Manager (FTC)

Assistant Restaurant and Bar Manager

Food and Beverage Supervisor/Duty Manager

Learning & Development Partner

Performance Assistant

Maintenance Team Member

Front of House Team Member

Cafe Supervisor - 4 Month Fixed Term Contract

Hygiene Team Manager

Receptionist

Assistant Manager

Food and Beverage Supervisor

Padel Centre Manager

Assistant Manager

Front Office Manager

Activity Facilitator

Hygiene Operative

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