Scheduling manager Work, Jobs in Cambridge, Eng (with Salaries)

Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Executive Assistant - 12-month contract
Cambridge Consultants —Cambridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Sr Workplace Manager, EMEA, Ring WSPEX
Amazon UK Services Ltd. —Cambridge
- Weekend availability
- Hospitality
- Administrative experience
- Project management
- Flexible schedule
7d
HR Coordinator
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- AI
Quick apply
HR Administrator - 12-month contract
Cambridge Consultants —Cambridge
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
Director of Clinical Quality (Remote)
Cartwheel —Cambridge
- £155,000 - £185,000 a year
- Full-time
- Remote
- IT
- School
- Annual leave
- Life insurance
13d
RCM Operations Analyst (Remote)
Cartwheel —Cambridge
- £62,000 - £83,000 a year
- Full-time
- Remote
- Microsoft Excel
- Management
- SQL
- Life insurance
Front Office Manager
AccorHotel —Cambridge
- Weekend availability
- Customer service
- English
- Hotel
- Referral programme
Quick apply
8d
Reception Manager
IBIS —Cambridge
- Weekend availability
- Customer service
- English
- Hotel
- Referral programme
Quick apply
Lifestyles Coordinator - Bank
Athena Care Homes —Cambridge
- £12.71 an hour
- Nursing home
- Communication skills
- Referral programme
3d
Trainer / Assessor
London and North Western Railway Company Limited —Cambridge
- Full-time
- Education
- Communication skills
Quick apply
7d
Assistant General Manager
Wendy's —Cambridge
- Full-time
- Management
- Travel
- Food service
Quick apply
Senior Project Manager
Arm —Cambridge
- Hybrid work
- Organisational skills
- Agile
- Communication skills
3d
Data Selections Manager - FTC
Alzheimer's Research UK —Cambridge
- £48,000 a year
- Temporary
- Microsoft Excel
- SQL
- Sick pay
Assistant Manager - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £34,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Supply Chain Manager - UK & I (Cocoa & Chocolate)
GCB Cocoa UK Ltd —Glemsford
- £60,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Relocation assistance
Quick apply
9d
Duty Manager
Abbeycroft Leisure —Mildenhall
- From £26,751.01 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
- Annual leave
Quick apply
7d
Junior Project Manager
M & J Group (Construction & Roofing) Ltd —Bedford
- £32,000 - £35,000 a year
- Full-time
- Project management
- IT
- In-person
Quick apply
3d
Lodge Manager
Churchill Retirement PLC —Saffron Walden
- £25,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
Customer Service Advisor
Kier Group —Alconbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
6d

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Customer Success Manager

Clarivate -
Cambridge

Apply Now

Job details

Full-time

Qualifications

Salesforce
Bachelor's degree
IT
Customer support
Account management
Leadership

Full job description

We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.

You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments.

Bachelor’s degree in related field / or equivalent work experience.
5 years of Customer Success, Account Management or similar experience managing customer relationships.

It would be great if you also had . . .

Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.

What will you be doing in this role?

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Apply Now

Refine Your Search

scheduling manager jobs in cambridge, eng

Customer Success Manager

Executive Assistant - 12-month contract

Sr Workplace Manager, EMEA, Ring WSPEX

HR Coordinator

HR Administrator - 12-month contract

Director of Clinical Quality (Remote)

RCM Operations Analyst (Remote)

Front Office Manager

Reception Manager

Lifestyles Coordinator - Bank

Trainer / Assessor

Assistant General Manager

Senior Project Manager

Data Selections Manager - FTC

Assistant Manager - Grand Arcade, Hollister

Supply Chain Manager - UK & I (Cocoa & Chocolate)

Duty Manager

Junior Project Manager

Lodge Manager

Customer Service Advisor

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