Support officer Work, Jobs in Carmarthen, Wls (with Salaries)

Customer Services Officer
Civic Recruitment Limited —Carmarthen
- Monday to Friday
- Computer literacy
- Data entry
- IT
Quick apply
11d
Specialist Support Officer (Communication Hub)
Hywel Dda University Health Board —Carmarthen
- £28,819 - £31,626 a year
- Full-time
- Leadership
22h
Volunteer Coordinator
St Davids DCSR Plant Dewi —Carmarthen
- £17,964 a year
- Part-time
- Hybrid work
- Supervising experience
- IT
- Budgeting
- Annual leave
- Work from home
Quick apply
Customer Services Officer
Carmarthenshire County Council —Carmarthen
- £13.69 - £15.31 an hour
- Temporary
- Typing
- Communication skills
- Annual leave
- Employee discount
4d
Retail Area Support Officer
OCS Group —Carmarthen
- £13.10 an hour
- Weekend availability
- Customer service
- Travel
- Conflict management
Quick apply
Compliance Assistant
Carmarthenshire County Council —Carmarthen
- £13.45 - £13.69 an hour
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
6d
Assistant Energy Officer
Carmarthenshire County Council —Carmarthen
- £14.82 - £16.90 an hour
- Full-time
- Annual leave
- Employee discount
6d
Health and Wellbeing Development Officer
Civic Recruitment Limited —Carmarthen
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
6d
4028 - Field Officer (Rural Inspectorate Wales)
Welsh Government —Carmarthenshire
- £30,754 - £34,997 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
12d
FCERM Project Support Officer
Carmarthenshire County Council —Carmarthen
- £13.69 - £15.31 an hour
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Travel
- Organisational skills
- Annual leave
- Employee discount
14d
Senior Workforce System Administration Officer
Hywel Dda University Health Board —Carmarthen
- £28,819 - £31,626 a year
- Full-time
- Data entry
3d
Retail Security Officer
OCS Group —Carmarthen
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
3d
Area Relief Officer
OCS Group —Llanelli
- £13.53 an hour
- Overtime
- Customer service
- Communication skills
Quick apply
Waste Projects Officer (Policy & Engagement)
Carmarthenshire County Council —Carmarthen
- £20.29 - £22.21 an hour
- Temporary
- Annual leave
- Employee discount
6d
Senior Patient Safety and Assurance Officer
Hywel Dda University Health Board —Carmarthen
- £40,559 - £48,841 a year
- Full-time
- Management
4d
Senior Waste Projects Officer [Operational]
Carmarthenshire County Council —Carmarthen
- £22.20 - £24.46 an hour
- Temporary
- Continuous improvement
- Annual leave
- Employee discount
Gatehouse Security Officer
Guardwatch Security UK Limited —Llanelli
- £13.10 an hour
- 12 hour shift
- Computer literacy
- English
- Driving
- Annual leave
Quick apply
4d
Local Growth Fund Officer
Carmarthenshire County Council —Carmarthenshire
- £16.62 - £18.85 an hour
- Temporary
- Travel
- Annual leave
- Employee discount
Senior Communications & Marketing Officer
National Trust —Llandeilo
- £14.16 an hour
- Monday to Friday
- Hybrid work
- Free parking
- Employee assistance programme
8d
Environmental Technical Assistant
Civic Recruitment Limited —Carmarthen
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Data entry
Quick apply
3d

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support officer jobs near carmarthen, wls

Customer Services Officer

Civic Recruitment Limited
Carmarthen

Quick apply

Job details

Fixed term contract
11 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Data entry
IT
Customer support
Customer interaction
Typing
Communication skills

Full job description

5 Month Contract With A Local Authority

Job Purpose

To provide a high-quality, responsive, and customer-focused first point of contact between residents and Council services. The postholder will handle enquiries across telephone, face-to-face, and other access channels, providing accurate information, resolving enquiries wherever possible, and ensuring customers are directed to the appropriate service when required. The role will support customers across a wide range of Council services while encouraging the appropriate use of online services to improve accessibility and efficiency.

Key Responsibilities

Respond to customer enquiries primarily by telephone, while also providing support through face-to-face and other access channels.
Provide accurate, timely, and professional information and advice across a range of Council services.
Act as an effective link between customers and Council services, resolving enquiries at the first point of contact wherever possible.
Support customers with enquiries relating to Housing Repairs, Refuse and Recycling, Public Protection, and other Council services.
Identify customers’ needs and provide appropriate information, guidance, and support.
Recognise and respond positively and sensitively to customers who may be experiencing challenging circumstances.
Encourage and support customers to access appropriate online services where this is suitable.
Record customer enquiries and actions accurately using relevant Council systems.
Maintain high standards of customer care, professionalism, confidentiality, and data protection.
Work flexibly across different access channels and locations within Carmarthenshire to meet operational requirements.
Contribute to a positive and supportive Contact Centre environment and the continuous improvement of customer services.
Work effectively as part of a team while managing a busy and varied workload.
Comply with Council policies, procedures, service standards, and relevant legislation.

Requirements

Experience of working in a customer service, contact centre, public-facing, or similar environment.
Experience of recognising and responding positively to customers’ needs.
Excellent verbal and written communication skills, with the ability to communicate clearly with a diverse range of customers.
A caring, professional, and customer-focused approach.
Good IT and keyboard skills, with the ability to use customer service and information systems accurately.
Ability to work accurately and efficiently in a busy environment.
Confidence and resilience when dealing with challenging or sensitive customer situations.
Ability to listen effectively, understand customer needs, and provide appropriate information or solutions.
Ability to work flexibly across different access channels and locations according to operational requirements.
Proactive approach with a commitment to delivering high-quality customer care.
Ability to work effectively as part of a team and contribute positively to service delivery.

Additional Information

Location: Carmarthenshire; may be required to work across different Council locations. Contact Centre operational Monday to Friday, 8:30am–6:00pm.
Hours per week: To be confirmed.
Bi-Weekly Payments: Payment made every two weeks.

Quick apply

Refine Your Search

support officer jobs in carmarthen, wls

Customer Services Officer

Specialist Support Officer (Communication Hub)

Volunteer Coordinator

Customer Services Officer

Retail Area Support Officer

Compliance Assistant

Assistant Energy Officer

Health and Wellbeing Development Officer

4028 - Field Officer (Rural Inspectorate Wales)

FCERM Project Support Officer

Senior Workforce System Administration Officer

Retail Security Officer

Area Relief Officer

Waste Projects Officer (Policy & Engagement)

Senior Patient Safety and Assurance Officer

Senior Waste Projects Officer [Operational]

Gatehouse Security Officer

Local Growth Fund Officer

Senior Communications & Marketing Officer

Environmental Technical Assistant

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