Business partner Work, Jobs in Catterick Garrison, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Head of Brand & Marketing
Darlington Building Society —Darlington
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Development Representative
CameraMatics —Darlington
- £40,000 - £75,000 a year
- Full-time
- Sales
- Salesforce
- English
- Free parking
- Gym membership
Quick apply
6d
Business Development Manager
Alpha Supported Living —Northallerton
- £30,000 - £38,248 a year
- Temporary
- Hybrid work
- Business development
- Travel
- Organisational skills
- Annual leave
- Flexitime
Quick apply
2d
Digital Product Lead
Darlington Building Society —Darlington
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Software development
- Financial services
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
3d
Business Meetings and Events Specialist
HandPickedHotels —Yarm
- From £14.10 an hour
- Sales
- Hotel
- In-person
- Free parking
- Employee assistance programme
Quick apply
Marketing and Commercial Managers
QISHA LTD —Middlesbrough
- £41,000 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
MACE and Contextual Safeguarding Officer
North Yorkshire Council —Northallerton
- £42,839 - £47,181 a year
- Hybrid work
- IT
- Communication skills
7d
Counselling Clinical Psychologist
Alliance Psychological Services Ltd —Stockton-on-Tees
- £350 a day
- Part-time
- Doctoral degree
- Bachelor's degree
- Psychology
Quick apply
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- No weekends
- Customer service
- Organisational skills
- IT
- Employee discount
11d
Deputy Headteacher
North Yorkshire Council —Richmond
- £57,137 - £64,691 a year
- Full-time
- English
- School
Business Support Officer
North Yorkshire Council —Northallerton
- £25,989 - £27,254 a year
- No weekends
- Data entry
- Communication skills
- Employee assistance programme
10d
Regional Operations Manager
LOVESPACE —Middlesbrough
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Leadership
- Employee discount
Quick apply
12d
Property Inspector
Sell UK Property Ltd —Middlesbrough
- £26,500 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Team Member
KFC —Catterick Garrison
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
Business Development Manager
Samy Ltd —Middlesbrough
- £46,000 - £58,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
3d
Cook
KFC —Catterick Garrison
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Senior General Manager
The Auckland Project —Bishop Auckland
- £55,000 - £60,000 a year
- Weekend availability
- English
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
1d
Senior Programme Administrator
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior HR Adviser
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Work from home
12d

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business partner jobs near catterick garrison, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

business partner jobs in catterick garrison, nyk

Senior Customer Service Manager

Head of Brand & Marketing

Sales Development Representative

Business Development Manager

Digital Product Lead

Business Meetings and Events Specialist

Marketing and Commercial Managers

MACE and Contextual Safeguarding Officer

Counselling Clinical Psychologist

Leadership Support Officer

Deputy Headteacher

Business Support Officer

Regional Operations Manager

Property Inspector

Team Member

Business Development Manager

Cook

Senior General Manager

Senior Programme Administrator

Senior HR Adviser

I want to receive the latest job alerts for business partner in catterick garrison, nyk

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