Helpdesk support Work, Jobs in Chatham (with Salaries)

Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
IT Helpdesk Engineer
Gallagher Group —Aylesford
- Weekend availability
- Travel
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
2d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
IT Desktop Support
Axiom Technologies —Chelmsford
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
6d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Monday to Friday
- Computer literacy
- Organisational skills
- Computer skills
10d
Business Support Assistant - HelpDesk - Lakeside Shopping Centre
Savills Management Resources —Grays
- £29,406 a year
- Full-time
- Computer literacy
- Computer skills
3d
IT Service Desk Engineer
DJH —London
- Hybrid work
- Travel
- SharePoint
- Communication skills
Quick apply
Site Manager
Pinnacle Group —Swanscombe
- £38,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
6d
Junior IT & Customer Support Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- Computer networking
- In-person
- Sick pay
Quick apply
9d
IT Support & Customer Service Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- In-person
- Sick pay
Quick apply
9d
Technical Support Operative
GreaseTech Drainage Solutions Limited —Whitstable
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- In-person
Quick apply
2d
Infrastructure Engineer
The Thinking Schools Academy Trust —Chatham
- £33,899 - £40,190 a year
- Continuous improvement
- Travel
- Organisational skills
- Employee assistance programme
- Referral programme
3d
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Hybrid work
- Travel
- SharePoint
- Communication skills
Contract Support
CoSourced —Kemsing
- £25,000 - £35,000 a year
- Full-time
- Writing skills
- HVAC
- Organisational skills
Quick apply
Finance Officer
Commercial Services Group —Aylesford
- £27,642 - £33,098 a year
- Hybrid work
- Analysis skills
- In-person
- Annual leave
Quick apply
Associate Director MME
HSBC Global Services Limited —Maidstone
- Full-time
- Organisational skills
- Banking
2h
Building Services Engineer – South and south East London
Acorn —Dartford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
5d
Relationship Manager, SME Business Banking
HSBC Global Services Limited —Chelmsford
- Full-time
- Customer service
- Business development
- Communication skills
1d
Senior Network Engineer - Basildon
Arc —Basildon
- Hybrid work
7d

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Facilities Helpdesk Administrator

Bauvill Ltd
Rochester

Quick apply

Job details

Full-time
£24,500 - £26,500 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Annual leave
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Supplier ordering
CAFM software
Customer service
GCSE
Filing
Microsoft Office Suite
Technical support
Supervising experience
Purchase order creation
Procurement support
Customer support
Communication skills
Mechanical knowledge
Facilities maintenance
Planned maintenance

Full job description

Facilities Helpdesk Administrator

About the Role

Bauvill Facilities is looking for a proactive and organised Facilities Helpdesk Administrator to join our busy Facilities Helpdesk team in Kent.

Working as part of a team of administrators, you will provide essential operational support for our Hard Facilities Management contracts. You will play a key role in coordinating engineers and subcontractors, managing reactive and planned maintenance tasks, updating our CAFM system, processing quotations and purchase orders, and ensuring works are completed within agreed service levels.

This is a fast-paced and varied role where strong organisation, communication and attention to detail are essential. You will work closely with engineers, contractors, colleagues and clients to ensure maintenance requests are progressed efficiently and accurate information is maintained throughout each job.

Key Responsibilities

Manage incoming maintenance requests and coordinate engineers and subcontractors to attend reactive works within agreed SLAs.
Plan and coordinate engineering schedules, acting as a key point of contact for engineers and following up on outstanding information.
Monitor jobs requiring further resources, ensuring they are progressed promptly and rescheduled within required timescales.
Coordinate materials and equipment required for jobs and ensure all associated information is accurately recorded.
Track completed works and ensure work instructions, worksheets and dockets are returned, recorded and filed correctly.
Review weekly performance reports and follow up on outstanding tasks to ensure completion.
Maintain accurate spreadsheets and records relating to quotations, out-of-hours works and ongoing job requests.
Raise and manage purchase orders prior to works taking place, including amendments and uplifts where required.
Support the administration of incoming and outgoing invoices on a weekly basis.
Ensure all job information is accurately recorded within the CAFM/Support Desk system and relevant shared folders.
Keep engineers, contractors, colleagues and clients updated on the progress of works.
Support Planned Preventative Maintenance (PPM) activity by monitoring schedules, collating check sheets and ensuring planned works are completed on allocated dates.
Work proactively as part of the wider Facilities team, sharing information and supporting colleagues when required.

About You

We are looking for someone who:

Is highly organised and able to prioritise effectively in a busy, reactive environment.
Has strong communication and customer service skills.
Is confident coordinating multiple engineers, contractors and maintenance requests.
Understands the importance of working to processes, deadlines and SLAs.
Has excellent attention to detail and accurate record-keeping skills.
Is comfortable using Microsoft Office, spreadsheets, task lists and reminder systems.
Previous experience using a CAFM, facilities management or helpdesk system would be advantageous.
Previous experience within Facilities Management, maintenance coordination, scheduling or administration would be beneficial.

Working Arrangements

The Facilities Helpdesk plays a pivotal role in coordinating both reactive and planned maintenance, so reliability and punctuality are essential.

This is a full-time, office-based position at our Kent location, working between 07:30 and 16:00. Due to the operational requirements of the role, we are unable to offer remote working or consider international applications.

Planned absence, including annual leave, should wherever possible be requested at least five days in advance to ensure appropriate team cover can be arranged.

If you are an organised administrator who enjoys working in a fast-paced environment and coordinating people, priorities and deadlines, we would love to hear from you.

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in chatham

Facilities Helpdesk Administrator

IT Helpdesk Engineer

HR Systems Analyst

IT Desktop Support

1st Line Helpdesk Engineer - Basildon

Helpdesk Operator

Business Support Assistant - HelpDesk - Lakeside Shopping Centre

IT Service Desk Engineer

Site Manager

Junior IT & Customer Support Technician

IT Support & Customer Service Technician

Technical Support Operative

Infrastructure Engineer

IT Service Desk Engineer

Contract Support

Finance Officer

Associate Director MME

Building Services Engineer – South and south East London

Relationship Manager, SME Business Banking

Senior Network Engineer - Basildon

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