Experience manager Work, Jobs in Cheadle, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Manchester
- From £41,470 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
Deputy Manager - Operations
the Brooke Surgery —Hyde
- £17 - £19 an hour
- Full-time
- ERP systems
- Supervising experience
- Continuous improvement
- Sick pay
Quick apply
12d
Solar Operations Manager
Sustain Homes Limited —Didsbury
- Up to £50,000 a year
- Full-time
- CRM software
- Management
- Continuous improvement
Quick apply
Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
5d
Administration Manager
M&N Textiles Ltd —Stockport
- £28,000 - £32,000 a year
- Part-time
- Data entry
- Contracts
- In-person
- Free parking
Quick apply
Duty Customer Experience Manager
TransPennine Express Limited —Manchester
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
12d
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Communication skills
- Employee discount
Quick apply
Estate Agent
The Property Experts —Stockport
- £8,400 a month
- Remote
Quick apply
Assistant Community Manager
NATIVE Communities —Manchester
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Employee assistance programme
- Referral programme
Quick apply
6d
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Compliance Administrator Assistant
Student Cribs —Fallowfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Estates Manager
Serencroft —Manchester
- £60,000 a year
- Full-time
- Maintenance
- Travel
- IT
Quick apply
Junior Manager
Open Asset Group —Manchester
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
2h
Screening Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
Quick apply
4d
Account Manager - Events
Inconnection UK Ltd —Heald Green
- From £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Business development
- Free parking
- Annual leave
Quick apply
6d
Showroom Manager
CARECO UK LTD —Stockport
- £30,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Retail management
- Free parking
- Store discount
Quick apply
2d
Receptionist
Vitality —Stockport
- Front desk
- In-person
- Communication skills
6d
Deputy Manager
David Pluck Bookmakers —Didsbury
- £13.20 an hour
- Full-time
- Management
- In-person
- Leadership
Quick apply
2d

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

experience manager jobs in cheadle, gtm

Customer Experience Manager

Collection/Delivery Driver

Deputy Manager - Operations

Solar Operations Manager

Train Service Controllers

Administration Manager

Duty Customer Experience Manager

Customer Service Manager

Customer Care Agent

Estate Agent

Assistant Community Manager

Account Manager

Compliance Administrator Assistant

Estates Manager

Junior Manager

Screening Manager

Account Manager - Events

Showroom Manager

Receptionist

Deputy Manager

I want to receive the latest job alerts for experience manager in cheadle, gtm

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