Customer experience representative Work, Jobs in Coleshill, War (with Salaries)

Customer Experience Representative
LegalAndGeneral —Solihull
- £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
6d
Customer Service Representative
Rithu Beauty Ltd —Stechford
- £12.71 - £12.85 an hour
- Full-time
- CRM software
- Spanish
- Customer service
- Free parking
Quick apply
13d
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
Customer Service Representative
Kite Packaging —Coventry
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
5d
Customer Experience Representative
Legal & General Investment Management —Solihull
- £24,720 a year
- Hybrid work
- Customer service
- Communication skills
- Employee discount
6d
Customer Service Representative
Tom White Waste Ltd. —Coventry
- From £26,941 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
Quick apply
12d
Experienced Customer Service Representative
UEI Falcontec —Halesowen
- From £12.71 an hour
- Overtime
- Bilingual
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Solar Sales Representative
Emerald Green Energy Ltd —Coventry
- Full-time
- CRM software
- Sales
- English
- Flexitime
- Referral programme
Quick apply
8h
Customer Service/Sales Assistant
The Growth Group —Birmingham
- £490 - £650 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
9h
Membership Support Officer
National Association of Funeral Directors —Solihull
- £21,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d
Administrative Support Officer
Civic Recruitment Limited —Redditch
- £16.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Service Centre Representative
IPP Pooling —Coventry
- £27,482 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Sales Development Representative (Must be within a 20 mile commute to Rugby)
Scanomat UK Limited —Rugby
- From £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Work from home
Quick apply
Sales Development Representative
Midland Oil Company Ltd —Leicester
- From £25,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
5d
Customer Services Submissions Officer
Key Forensic Services —Coventry
- £24,683.85 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
7d
Sales Development Representatives
Convergence Group —Solihull
- £30,000 - £35,000 a year
- Full-time
- Sales
- Classroom experience
- Communication skills
Quick apply
6d
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
9d
Customer Service Representative
Holcim —Coalville
- Customer service
- Employee discount
Graduate Sales Development Representative
Flourish —Birmingham
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Classroom experience
- Communication skills
Quick apply

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Customer Experience Representative

LegalAndGeneral
Solihull

Quick apply

Job details

Full-time
£24,720 a year
6 days ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

Customer service
Communication skills

Full job description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

Are you someone who enjoys helping people, solving problems and keeping things organised? We’re looking for a Customer Experience Representative to join our Retail Operations team.

In this role, you’ll support customers, brokers and clients through a mix of phone-based conversations and administration work. The balance of calls and admin may change depending on business needs, so you’ll need to be flexible, organised and comfortable moving between different types of work.

You’ll play an important part in delivering clear, helpful and positive customer outcomes, while following the right processes and regulatory requirements. This hybrid role attracts a salary of £24,720.

What you'll be doing:

Supporting customers, brokers and clients through phone, email, webchat and written correspondence
Managing a mix of administration and phone-based work depending on business needs
Providing clear, accurate and timely information to help customers understand their options
Recording customer and broker information accurately across internal systems
Following internal processes, regulatory requirements and Consumer Duty expectations
Handling queries and complaints with care, ownership and good judgement
Working with colleagues across Retail Operations to resolve issues and improve outcomes
Sharing knowledge and suggesting improvements to make the customer journey better

Who we're looking for:

Experience in customer service, administration, contact centre or another customer-facing role
Confidence speaking with customers, brokers or external contacts over the phone
Strong written and verbal communication skills
Excellent attention to detail and accurate record keeping
Ability to prioritise tasks and manage queries in a busy environment
Comfortable learning new systems and adapting to different ways of working
A collaborative approach and the ability to build effective working relationships
An interest in delivering fair, positive and well-informed customer outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Quick apply

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