Business support Work, Jobs in Cranham, Gtl (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
Paid Media Executive
P & J Moore Limited —Upminster
- £40,000 - £50,000 a year
- Full-time
- In-person
- Analytics
- Free parking
Quick apply
13d
Part-Time Executive Assistant
Kybon Ltd —Hampstead
- From £30 an hour
- Part-time
- Microsoft Outlook
- English
- Research
Quick apply
Office Administrator
Inka Pallets Ltd —Brentwood
- £25,420.00 - £37,589.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Sick pay
Quick apply
6d
Part Time Sales Executive
SKV Motors —Romford
- £15,862 - £30,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
7d
Ground Operations Agent (9-month Fixed Term Contract)
British Airways —London
- 8 hour shift
- English
- Continuous improvement
9d
Golf Operations Assistant
The Heron Country Club —Brentwood
- £10.00 - £12.50 an hour
- Management
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
3d
Customer Services Officer
Gravesham Borough Council —Gravesend
- £26,793 - £31,412 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Sales Assistant
Shōten Limited —Dartford
- £460 - £600 a week
- Part-time
- Bilingual
- Customer service
- Communication skills
- Free parking
- Flexitime
Quick apply
Local Business Manager - Brentwood
ECL —Brentwood
- £33,451.98 - £35,000.00 a year
- Monday to Friday
- Team management
- Budgeting
- Leadership
- Paid training
- Annual leave
Quick apply
13d
Business Support & Customer Service Assistant
Future Survival —Gravesend
- Up to £12.71 an hour
- Part-time
- Computer literacy
- Administrative experience
- Business development
Quick apply
4d
Admin
Mears Group —Brentwood
- Up to £30,000 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
HR Generalist
Guardforce Security Limited —Emerson Park
- £35,000 a year
- Full-time
- Microsoft Office
- Recruiting
- Contracts
- Annual leave
- Life insurance
Quick apply
Business Support Administrator
iSpy Group —Southend-on-Sea
- £28,000 - £28,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
Quick apply
Blending Skilled Operative - AM Shift: 5am-2pm
Storefast Solutions —Gravesend
- £32,000 a year
- Overtime
- Forklift
- Continuous improvement
- Quality control
Quick apply
Mortgage Adviser Support Manager
Active Mortgages —Chelmsford
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
Quick apply
Museum Supervisor
The Sherlock Holmes Museum —London
- £15 an hour
- Weekend availability
- Sales
- Computer literacy
- Merchandising
- Store discount
- Health & wellbeing programme
Quick apply
Business Support Officer
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Full-time
- Administrative experience
- Communication skills
9d
Customer Service and Repairs Administrator- Lakeside
Chisholm Hunter Ltd —West Thurrock
- From £12.71 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
E-commerce Product Upload & Content Assistant (Luxury Fashion)
Bella Ling —London
- £13.00 - £13.50 an hour
- 8 hour shift
- English
- Research
- In-person
- Flexitime
- Flexible schedule
Quick apply

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business support jobs near cranham, gtl

Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Process improvement
Internal department liaison
Performance management
Quality assurance
HR sourcing
Staff training
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Rota coordination

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Do you have your own Transport to get yourself to and from work?

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

business support jobs in cranham, gtl

Call Centre Team Leader

Paid Media Executive

Part-Time Executive Assistant

Office Administrator

Part Time Sales Executive

Ground Operations Agent (9-month Fixed Term Contract)

Golf Operations Assistant

Customer Services Officer

Sales Assistant

Local Business Manager - Brentwood

Business Support & Customer Service Assistant

Admin

HR Generalist

Business Support Administrator

Blending Skilled Operative - AM Shift: 5am-2pm

Mortgage Adviser Support Manager

Museum Supervisor

Business Support Officer

Customer Service and Repairs Administrator- Lakeside

E-commerce Product Upload & Content Assistant (Luxury Fashion)

I want to receive the latest job alerts for business support in cranham, gtl

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