Software development specialist Work, Jobs in Darwen, Lan (with Salaries)

Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
IT Project Manager
Bensons for Beds —Accrington
- Full-time
- Travel
- In-person
9d
IT Support Specialist
OSSAS IT Digital Solutions —Manchester
- £2,800 - £3,400 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
13h
Sign Maker
The Sign Makers —Blackburn
- £28,700 - £35,000 a year
- Full-time
- Assembly
- Project management
- Quality control
- Free parking
Quick apply
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
5d
CAD Technician
ENWL —Blackburn
- Up to £35,000 a year
- Annual leave
- Employee assistance programme
5d
Software/IT Support Analyst
Magic Square Technologies —Lytham St. Annes
- £27,500 - £43,000 a year
- Microsoft Powerpoint
- Engineering
- System design
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
4d
Software Engineer
Oakland —Manchester
- Hybrid work
- Travel
- Software development
- AI
- Annual leave
- Referral programme
MI and Performance Analyst
Employment —Manchester
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
4d
Property Inspection Operative
YPP Lettings & Management Company Limited —Manchester
- £25,620 - £26,250 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
- Sick pay
Quick apply
4d
Document Specialist (Thursday-Sunday: 22:00-08:00)
Freshfields —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Graphic Designer
SOAP MEDIA —Manchester
- Part-time
- Organisational skills
- AI
- Communication skills
Technical Specialist - AI & Creative Technology
Manchester Metropolitan University —Manchester
- £35,608 - £39,906 a year
- Full-time
- University
- Software development
- AI
- Life insurance
Research Assistant
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Nursing
- Doctoral degree
- Psychology
4d
Visiting Lecturer - School of Architecture, Built Environment, Computing, & Engineering - Department of Architecture & Built Environment
Birmingham City University —City Centre
- Part-time
- Teaching
Accounts Assistant
Gradan —St Helens
- £25,500 - £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Systems Analyst
Kingsland Drinks —Manchester
- Up to £28,000 a year
- Full-time
- Hybrid work
- Free parking
- Store discount
Quick apply
Digital Payments Integration Specialist
MikroVoucher Digital Payments Ltd. —Manchester
- £63,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply

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Helpdesk Advisor

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Ticket management systems
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this journey, we're launching a dedicated Helpdesk function at our HQ to provide exceptional support to our practice teams. We're looking for a friendly, proactive and solutions-focused Helpdesk Advisor to join us and become a key part of this exciting new team.

In this role, you'll be the first point of contact for practices across our network, helping to resolve queries, provide guidance and ensure our partners receive the support they need to focus on delivering outstanding patient care and growing their businesses.

No two days will be the same, and you'll have the opportunity to build relationships across the business while making a genuine difference to the experience of our practices.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As a Helpdesk Advisor, you'll provide first-line support to our practice teams via phone, email and our ticketing system. You'll be responsible for logging, prioritising and resolving queries wherever possible, while ensuring more complex issues are directed to the appropriate specialist teams.

You'll play a key role in delivering a positive support experience, maintaining clear communication and helping to continuously improve how we support our practices.

KEY RESPONSIBILITIES

Act as the first point of contact for support queries from practice teams
Respond to enquiries via phone, email and ticketing systems in a friendly and professional manner
Log, categorise and prioritise requests accurately
Resolve operational and low-level technical queries at first contact where possible
Escalate more complex issues to the appropriate specialist teams
Provide regular updates and maintain clear communication throughout the resolution process
Maintain accurate records of all support interactions
Support the development and maintenance of helpdesk knowledge resources
Identify recurring issues and suggest opportunities for improvement
Work collaboratively with colleagues across HQ to deliver an excellent support service

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You'll be a confident communicator with strong organisational skills, a positive attitude and a genuine desire to find solutions.

Essential

Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Great attention to detail and organisational skills
Ability to manage competing priorities effectively
A proactive and customer-focused mindset
Ability to work independently and collaboratively within a team

Desirable

Previous experience in a helpdesk, support or customer service role
Experience using ticketing systems or CRM platforms
Knowledge of business functions such as HR, IT or Finance
Experience within retail, healthcare or optical environments
Familiarity with common business software and systems

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

software development specialist jobs in darwen, lan

Helpdesk Advisor

IT Project Manager

IT Support Specialist

Sign Maker

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

CAD Technician

Software/IT Support Analyst

Compliance QA Analyst

Product Specialist/Support Engineer (entry level)

Software Engineer

MI and Performance Analyst

Property Inspection Operative

Document Specialist (Thursday-Sunday: 22:00-08:00)

Graphic Designer

Technical Specialist - AI & Creative Technology

Research Assistant

Visiting Lecturer - School of Architecture, Built Environment, Computing, & Engineering - Department of Architecture & Built Environment

Accounts Assistant

Systems Analyst

Digital Payments Integration Specialist

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