Head of customer experience Work, Jobs in Dundee, Dnd (with Salaries)

Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Microsoft Office
Quick apply
5d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Head of Transport
Binn Group —Perth
- £50,000 - £60,000 a year
- Full-time
- Management
- In-person
- Training & development
Quick apply
Service Coordinator
Wright Health Group Ltd —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
5d
Temporary Seasonal Sales Assistant
Lush —Dundee
- £13.45 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
13d
Sales Advisor
Graham The Plumbers' Merchant —Dundee
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Business development
- In-person
- Free parking
- Profit sharing
Quick apply
Visitor Experience Team Member
Perth Theatre and Concert Hall —Perth
- £13.45 an hour
- Overtime
- Customer service
- Organisational skills
- In-person
- Annual leave
Quick apply
7d
Supervisor
Frasers —Dundee
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
5d
Office Supervisor
apetito —Perth
- £14.94 an hour
- Full-time
- CRM software
- English
- Training & development
- Employee discount
Mailroom and Administration Assistant
Castle Water Ltd —Blairgowrie
- £10,530 - £11,310 a year
- Part-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Life insurance
- Sick pay
Quick apply
Field Service Area Controller (Dispatcher) or Trainee
TSG UK Solutions Ltd —Longforgan
- £28,315 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
WFM Analyst
Stagecoach —Perth
- £26,780 - £30,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Sales Administrator BGL00063
Binn Group ltd —Perth
- From £26,500 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
4d
Front Supervisor
KJ Groups Dundee Ltd —Dundee
- £12.71 - £14.00 an hour
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Bar Manager
Haar Group —Dundee
- Up to £14 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
5d
Online Manager
ASDA —Perth
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
11d
Office Administrator
Graham Hygiene Services Limited —Blairgowrie
- From £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
14d
High Ropes Team Leader
Highland Offroad (3) Ltd —Dunkeld
- £29,119.33 a year
- Full-time
- Hospitality
- Management
- Customer service
- Sick pay
Quick apply
Complaint Handler
Castle Water Ltd —Blairgowrie
- £26,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Maths
- Organisational skills
- Life insurance
- Sick pay
Quick apply
11d
Head Receptionist
Vets for Pets —Perth
- £28,500 a year
- Part-time
- Management
- Computer literacy
- Front desk
- Employee discount

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Area Manager

Sun Shack -
Dundee

Quick apply

Job details

Full-time
From £32,000 a year
5 days ago

Qualifications

Staff recruitment procedures (Human resources)
Hospitality
Succession planning
Recruitment experience
Driving Licence
Customer retention
Resource allocation planning
Inventory control
Operations management
Employee relations case handling
Sales management
Coaching
Mentoring junior staff
Employment law
Employee relations
Internal department liaison
Complaint handling
Cost control
Microsoft Office
Performance management
Onboarding coordination
General Data Protection Regulation (GDPR)
Compliance management
First Aid Certification
Decision making
Client services
Staff training
Opening procedures
Human resources
Mentoring
Right to Work Check
Recruiting
Organisational skills
Employee performance appraisals
Interviewing
Management reporting
Professional development mentoring
Customer interaction
Training & development
Cash handling
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Area Manager – Dundee Area

Job Title: Area Manager
Location: Dundee & Surrounding Areas
Reports to: Operations Manager / Regional Manager

Role Overview

As an Area Manager, you will be responsible for the day-to-day operational performance of multiple Sun Shack locations across the Dundee area. You will lead, support and develop salon teams to ensure every site operates efficiently, delivers exceptional customer service, achieves commercial targets, and maintains the highest standards of compliance.

You will be a hands-on leader who motivates teams, drives sales performance, ensures staffing levels are maintained, and acts as the key link between Head Office and the salons.

Key ResponsibilitiesOperational Management

Ensure all assigned salons open and close on time and operate efficiently.
Maintain adequate staffing levels across all sites through effective rota planning and resource allocation.
Provide cover or arrange cover during unexpected staff absences.
Conduct regular salon visits to monitor standards and support teams.
Ensure compliance with all company policies, procedures and health & safety legislation.
Monitor cleanliness, maintenance and presentation standards across all salons.
Liaise with Head Office regarding maintenance issues, equipment repairs and operational requirements.

Recruitment & Staffing

Manage recruitment for all vacancies within your area.
Conduct interviews and select suitable candidates.
Coordinate onboarding and induction for all new employees.
Ensure right-to-work documentation and employment paperwork is completed correctly.
Support succession planning by identifying future supervisors and managers.

Training & Development

Deliver structured induction programmes for new employees.
Coach, mentor and develop salon teams to achieve their full potential.
Conduct regular one-to-one meetings and performance reviews.
Identify training needs and arrange additional coaching where required.
Ensure all mandatory training is completed and recorded.
Develop team members for internal promotion opportunities.

Performance Management

Set clear expectations and performance standards.
Monitor employee attendance, punctuality and conduct.
Address performance concerns promptly through coaching and formal procedures where appropriate.
Carry out disciplinary, grievance and absence management meetings in line with company policy.
Recognise and reward outstanding performance.

Sales & KPI Management

You will be accountable for delivering key business objectives including:

Sales revenue
Membership sales
Product sales
Average transaction value
Customer retention
Conversion rates
Productivity
Labour costs
Customer satisfaction
Stock control

You will analyse weekly and monthly reports, identify trends and implement action plans to improve performance.

Customer Experience

Ensure every customer receives exceptional service.
Resolve customer complaints professionally and efficiently.
Promote a positive customer-focused culture across all salons.
Ensure company service standards are consistently achieved.

Financial Responsibilities

Monitor sales and expenses.
Minimise stock loss and wastage.
Ensure accurate cash handling procedures are followed.
Complete regular stock audits and investigations where required.

Compliance

Ensure all Health & Safety procedures are followed.
Complete regular salon audits.
Ensure compliance with employment legislation and company policies.
Maintain accurate personnel and training records.
Ensure GDPR and confidentiality requirements are adhered to.

Communication

Act as the primary point of contact between salons and Head Office.
Attend management meetings.
Communicate company updates and initiatives to salon teams.
Produce reports as required.
Support the implementation of new business initiatives.

Person SpecificationEssential

Previous multi-site or management experience.
Strong leadership and people management skills.
Experience recruiting, interviewing and training staff.
Ability to motivate teams to achieve KPIs.
Excellent communication and organisational skills.
Commercial awareness and ability to analyse performance data.
Full UK Driving Licence with willingness to travel between sites.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and digital reporting systems.

Desirable

Experience within retail, leisure, hospitality or health & beauty.
HR or employment law knowledge.
First Aid qualification.
Health & Safety knowledge.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Achievement of sales and profit targets
Membership growth
Product sales performance
Labour cost control
Staff retention
Employee training completion
Customer satisfaction scores
Attendance and absence levels
Recruitment timescales

Personal Attributes

The successful candidate will be:

A confident leader
Positive and approachable
Highly organised
Results driven
Commercially minded
Adaptable and resilient
Professional in appearance and conduct
Customer focused
Passionate about developing people
Able to work independently while supporting a wider management team

Working Hours

This is a full-time role requiring flexibility to meet the needs of the business. Evening and weekend work will be required on occasion, and regular travel between Sun Shack salons within the Dundee area is expected.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in dundee, dnd

Area Manager

Customer Service Team Leader

Head of Transport

Service Coordinator

Temporary Seasonal Sales Assistant

Sales Advisor

Visitor Experience Team Member

Supervisor

Office Supervisor

Mailroom and Administration Assistant

Field Service Area Controller (Dispatcher) or Trainee

WFM Analyst

Sales Administrator BGL00063

Front Supervisor

Bar Manager

Online Manager

Office Administrator

High Ropes Team Leader

Complaint Handler

Head Receptionist

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