Customer experience supervisor Work, Jobs in England (with Salaries)

Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Work from home
Quick apply
7d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
10d
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
4d
Front Desk Manager - Aloft by Marriott London Excel
Marriott International, Inc —London
- Full-time
- No experience needed
- Hotel
- Front desk
MetCC Communications Supervisor
Metropolitan Police —Bow
- £37,510 - £49,896 a year
- Full-time
- Management
- English
- Supervising experience
- Annual leave
8d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
5d
Warehouse Supervisor
Deliveroo —London
- £15.55 an hour
- Weekend availability
- Hospitality
- Leadership
- Employee discount
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Night Operations Supervisor
Unite Students —London
- £38,781 a year
- Night shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
13d
Reservations Supervisor
Hilton —London
- Full-time
- Hospitality
- Sales
- Hotel
Customer Satisfaction Supervisor
British Ironwork Centre —Whittington
- From £14.50 an hour
- Full-time
- Management
- Customer service
- English
Quick apply
12d
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
7d
Customer Services Supervisor
DHL —Banbury
- £35,901 a year
- Monday to Friday
- Management
- Free parking
- Annual leave
12d
On Board Supervisor - Brighton
Govia Thameslink Railway —Brighton
- £33,400 - £44,800 a year
- Communication skills
- Employee assistance programme
- Employee discount
3d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
5d
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
5d
Training Supervisor
Citrus-Lime Limited —Ulverston
- From £36,000 a year
- Full-time
- Microsoft Office
- Travel
- Classroom experience
- Free parking
Quick apply
Front Of House Supervisor (GXM)
Guarding UK —London
- £18.50 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
4d
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
3d

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customer experience supervisor jobs near england

Customer Assistance Coordinator - Home Assistance

Allianz Partners -
London

Quick apply

Job details

Full-time | Fixed term contract
From £29,000 a year
7 days ago

Benefits

Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Organisational skills
Financial services
AI
Communication skills

Full job description

When someone's home emergency turns into a crisis, you're the calm, expert voice that makes all the difference. As a Customer Assistance Coordinator within our Home Assistance team, you'll be at the heart of delivering real, practical help to customers when they need it most. Based at our Croydon office, this is a 6-month fixed term contract opportunity where you'll work as part of a dedicated 24/7 team, coordinating assistance services and ensuring every customer receives a timely, professional, and genuinely caring response. This is a role where your communication skills, problem-solving ability, and commitment to outstanding service will directly shape the experience of customers across the UK. If you thrive in a fast-paced environment and want a role where your work truly matters, we'd love to hear from you.

What You'll Do

Handle all incoming and outgoing customer calls in a helpful, friendly, and professional manner, providing proactive solutions in line with our business partners' expectations
Coordinate each assistance task to ensure customers receive the most appropriate service in a timely and cost-effective way
Monitor all aspects of each task to ensure services are delivered at the agreed time, keeping customers fully informed of progress throughout
Prioritise your workload effectively, completing all assistance management tasks in order of priority and using proactive outreach — such as calling customers to provide updated estimated arrival times or arrange follow-up appointments — to deliver the best possible outcome
Follow established call guides and processes to ensure consistency and compliance across all customer interactions
Escalate any service failures or potential problems to the relevant Supervisor or Manager promptly
Handle regulated complaints in line with FCA complaint guidelines, escalating high-profile or contentious cases to the appropriate Manager as quickly as possible
Contribute to a positive team environment by sharing product or technical developments, highlighting customer feedback trends to Senior Managers, and participating actively in team meetings and performance conversations
Complete all mandatory and online training modules on time to remain compliant with industry regulations
Maintain a safe and tidy work area in accordance with the Health & Safety at Work Act 1974, reporting any health and safety concerns to your Supervisor or Manager

What You'll Bring

Experience in a customer service or contact centre environment, ideally within insurance, assistance, or a related financial services sector
Strong communication skills — you're confident, empathetic, and professional on the phone, and you know how to put customers at ease in stressful situations
Excellent organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously in a fast-paced, 24/7 environment
A proactive, solutions-focused mindset — you look for the best outcome for the customer and take ownership of tasks through to resolution
Ability to work flexibly, including weekends and bank holidays, as part of a rotating shift pattern covering 24 hours a day, 7 days a week
Familiarity with FCA complaint handling guidelines or a willingness to learn and apply regulatory requirements
Attention to detail and accuracy when recording case information and following established processes
A collaborative approach — you actively contribute to team meetings, coaching sessions, and development conversations
Comfort using digital tools and systems; experience with or openness to AI-assisted customer service tools or workflow platforms is a plus

What We Offer

6-month fixed term contract
Competitive salary commensurate with experience
Flexible working arrangements where possible, with a supportive team environment
Company pension scheme
Private medical insurance
Life assurance
25 days' annual leave plus bank holidays (pro-rated for the duration of the contract)
Access to Allianz Partners' employee discounts and wellbeing programmes
Ongoing training, coaching, and career development support — including a Personal Development Plan tailored to your goals
A genuinely inclusive workplace where your contribution is valued every day

Who We Are

Allianz Partners is a world leader in assistance and insurance solutions, operating in over 75 countries and serving millions of customers every year. In the UK, we are proud to be one of the leading providers of home, travel, and automotive assistance — delivering real help to people at the moments that matter most. As part of the wider Allianz Group, one of the world's most trusted financial services organisations, we combine global scale with a deeply human approach to customer care. Our people are at the core of everything we do, and we are committed to building a workplace where everyone can thrive. At Allianz Partners UK, we live by our purpose: "We care for tomorrow" — and that starts with caring for our people today.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

Pay: From £29,000.00 per year

Benefits:

Company pension
Employee discount
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience supervisor jobs in england

Customer Assistance Coordinator - Home Assistance

Customer Success Supervisor

Front Desk - Guest Experience Supervisor

Front Desk Manager - Aloft by Marriott London Excel

MetCC Communications Supervisor

Airport Services Duty Supervisor - London Heathrow

Warehouse Supervisor

Operations Supervisor, AMZL

Night Operations Supervisor

Reservations Supervisor

Customer Satisfaction Supervisor

Customer Care Supervisor

Customer Services Supervisor

On Board Supervisor - Brighton

Customer Service Advisor

Customer Service Operator

Customer Operations Area Manager

Training Supervisor

Front Of House Supervisor (GXM)

Supervisor

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