Head of customer service Work, Jobs in Erdington, Wmd (with Salaries)

Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
7d
Head Chef
Pom’s Sutton Coldfield —Sutton Coldfield
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Store discount
- Employee discount
Quick apply
4d
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
5d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
General Accounts Administrator
McDermott Civil & Engineering Ltd —Aston
- Part-time
- English
- Microsoft Office
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
3d
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Head of Enterprise Portfolio Delivery
NFU Mutual —Stratford-upon-Avon
- Up to £130,000 a year
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
13d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Head of Year
Star Academies —Birmingham
- £29,212.69 - £34,434.00 a year
- Call to connect
- Organisational skills
- School
6d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
5d
Global Account Support
Beeswift Limited —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Warehouse Supervisor
PHOENIX Healthcare Distribution Limited —Birmingham
- £16.48 an hour
- Full-time
- Supervising experience
- First Aid Certification
- Warehouse experience
- Free parking
- Annual leave
Health & Safety Assessor
Attenda —Birmingham
- £35,000 - £38,000 a year
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
4d
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
7d
Driver Operations Coordinator
BCA Logistics —Birmingham
- £28,762 a year
- Rotating shift
- Microsoft Excel
- IT
- Employee discount
Quick apply
7d
1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service

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head of customer service jobs near erdington, wmd

Head of Business Systems

Helping Hands -
Alcester

Quick apply

Job details

£70,000 - £75,000 a year

Qualifications

Cloud architecture
System architecture

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

With over 7,000 colleagues across the UK, we’re evolving how we use technology to support our people — improving the systems, platforms, and digital capabilities that underpin high-quality care in a complex, people-led organisation.

To support this, we’re hiring a Head of Business Systems — a senior leadership role with broad impact across the organisation.

This is about defining strategy, creating accountability, and ensuring our technology landscape enables consistent, high-quality delivery at scale.

As Head of Business Systems, you will take ownership of the organisation’s application landscape — shaping strategy, overseeing delivery, and ensuring systems remain secure, reliable, and aligned to operational needs. You’ll sit at the heart of technology and the wider business, ensuring clarity over system ownership, driving performance, and embedding continuous improvement across all platforms.

Working closely with senior stakeholders, you’ll translate business priorities into effective technology solutions, ensuring systems not only function well but actively enhance the way our teams deliver care.

Salary: £70,000 - £75,000 per year

What You’ll Be Doing

Defining and driving the strategy for enterprise applications in line with business goals
Leading the evolution of systems towards modern, integrated, and cloud-based solutions
Taking end-to-end ownership of application lifecycles, from implementation through to optimisation
Delivering system improvements, integrations, and transformation initiatives across the organisation
Establishing clear ownership models between technology teams and business stakeholders
Leading and developing teams across support, development, and systems management
Ensuring system stability, performance, and resilience across critical platforms
Managing key supplier relationships, ensuring performance, value, and accountability

What We’re Looking For

We’re looking for a confident and commercially aware leader who can operate at pace while maintaining strong governance and control.

You’ll bring:

Significant experience leading business systems or enterprise applications in a complex environment
A proven ability to deliver large-scale system or digital transformation programmes
Strong stakeholder engagement skills, with the ability to influence at senior levels
Solid understanding of application ecosystems, integration, and architecture principles
Experience managing suppliers and driving value from third-party partnerships
The ability to create clarity, structure, and accountability across multiple stakeholders
A delivery-focused mindset, with resilience and a continuous improvement approach

This role will suit someone who has led technology in environments where service quality, compliance, and user experience are critical — not purely back-office or transactional systems.

Desirable

Experience within healthcare, care, or other regulated industries
Knowledge of healthcare systems and interoperability standards
Familiarity with cloud technologies and modern system architecture
Exposure to recognised frameworks such as ITIL, PRINCE2, or TOGAF

Why Helping Hands

We’re a purpose-led organisation, but we also operate at scale — and that brings complexity, pace, and opportunity.

This is your chance to:

Shape the future of business systems across a national organisation
Deliver technology that directly supports colleagues and improves customer outcomes
Play a key role in a significant period of digital and operational transformation
Join a business where people, purpose, and progress go hand in hand

Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities.

Quick apply

Refine Your Search

head of customer service jobs in erdington, wmd

Head of Business Systems

Director Volunteer Estate

Head Chef

Customer Service Team Leader

Customer Service Advisor

General Accounts Administrator

Catalogue Controller

Head of Field Sales (UK & Ireland)

Customer Relationship Manager

Head of Enterprise Portfolio Delivery

National Contract Manager

Head of Year

Head of Marketing Operations

Global Account Support

Warehouse Supervisor

Health & Safety Assessor

Head of Branch Support

International Customer Service Manager

Driver Operations Coordinator

1st Line Service Desk Engineer

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