Customer care coordinator Work, Jobs in Essex (with Salaries)

Client Services Coordinator
Volaro Digital —Ingatestone
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Salesforce
- Work from home
Quick apply
1d
Customer Liaison Officer/ Project Coordinator.
Houghton Group —West Hanningfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Sick pay
Quick apply
Sales & Admin Coordinator
HUBB Group Maintenance Ltd —Stisted
- £25,420 - £28,000 a year
- Part-time
- Computer literacy
- Administrative experience
- Computer skills
Quick apply
1d
Receptionist and events coordinator
The Hotel Folk —Lavenham
- Up to £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Store discount
Quick apply
Insurance Works Administrator / Project Coordinator
Stanley James projects —Ingatestone
- £14 - £17 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Maintenance
- Construction experience
Quick apply
2d
Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
GP Receptionist / Care Coordinator (Part-Time, 2 Posts Available)
Queensway Surgery —Southend-on-Sea
- £12.75 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Front desk
Quick apply
Customer Fulfilment & Logistics Coordinator
Zeelandia Ltd —Colchester
- £26,500 - £28,500 a month
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Helpdesk Coordinator
AM Planned Maintenance Ltd —Canvey Island
- Up to £28,000 a year
- Full-time
- Microsoft Word
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Temporary Client Services Coordinator
Tetra Tech —Laindon
- Microsoft Office
- Administrative experience
- Communication skills
1d
Front Desk and Office Coordinator (Student Union)
Anglia Ruskin University —Chelmsford
- £15,351.20 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
Marketing Coordinator
Carmel Jane Photography Ltd —Ingatestone
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Social media management
- Analysis skills
- In-person
- Flexible schedule
Quick apply
Export Sales & Logistics Co-ordinator
PMS International PLC —Basildon
- £23,958.38 a year
- Full-time
- Microsoft Word
- In-person
- Free parking
Quick apply
11d
Medical Receptionist & Practice Coordinator
Ben Cohen Osteopathy —Epping
- £13.75 - £14.20 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Travel
- Employee discount
Quick apply
13d
Social Media & Events Co-ordinator
CLS Money —Rayleigh
- Social media management
- Organisational skills
- Communication skills
Export Sales and Logistics Co-ordinator
RGH‑Global Limited —Basildon
- £23,958.38 a year
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills

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Client Services Coordinator

Volaro Digital
Ingatestone

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Casual dress
Work from home

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Marketing
Salesforce
Internal department liaison
Client services
Financial services
Customer interaction
Communication skills
Marketing

Full job description

Client Services Coordinator

Salary: £30,000 to £35,000 depending on experience

Hours: 32 hour flexible week, available 9am to 5pm

Location: Ingatestone, Essex. Hybrid working, with office attendance required every Monday and Thursday.

Reports to: Chief of Staff

About Volaro

Performance marketing and creative for premium brands.

We help luxury brands and investment firms attract and convert high net worth clients, connecting them with high value customers across premium, capital led markets. Real estate, private assets, luxury and beyond.

We do this through paid media across Meta, Google and LinkedIn, funnel design and build, creative and content production, CRM and tracking, and conversion optimisation. Everything is measured on qualified leads and revenue.

We are a small senior team, we are growing quickly, and everyone here has a real say in how the business is built. We work a 32 hour flexible week, because we think people do better work when they can build the working day around their life rather than the other way round.

The role

You will be the main point of contact for our clients on a day to day basis, and the link between them and our performance team.

Clients contact us by email, WhatsApp group and phone. You will be the person who responds, finds out the answer if you do not have it, and comes back to them. You will also make sure that anything agreed on a client call actually gets done, by tracking the actions and chasing them internally.

This is a client communication and coordination role. It does not involve setting marketing strategy or running campaigns, although you will learn how both work as you go.

What you will be doing

Responding to client messages and queries across email, WhatsApp and phone
Joining client calls, taking notes, and recording the actions that come out of them
Chasing those actions internally and confirming back to the client once they are complete
Flagging delays to clients early, rather than after a deadline has passed
Keeping our project boards up to date so the status of every client is accurate
Helping pull together client reports with the performance team
Coordinating with our internal specialists and external freelancers to keep work moving
Escalating anything you are unsure about quickly, so it can be answered properly

Who we are looking for

Alongside the experience set out below, this is what matters most to us.

You share information rather than sit on it, even when the news is not good
You are organised, and just as strong on follow through as you are on conversation
You respond quickly. A message that arrives late on a Friday gets dealt with on the Friday
You are comfortable talking to senior people and asking questions when you do not know something
You stay calm when things go wrong, which they occasionally will

Experience

You will have worked in an agency or a professional corporate environment, and you will understand marketing well enough to follow a conversation about it comfortably.

That understanding can come from study rather than a job. If you have a marketing degree and have since worked in a client facing role, that works.

Essential

Agency or corporate experience in a client or customer facing role
A working knowledge of marketing, from either study or professional experience, so terms like leads, campaigns and performance metrics are already familiar
Comfortable dealing with people at different levels of seniority, including difficult conversations
Experience using a CRM or project management system, and able to pick up new tools quickly
Clear and quick written communication

Not required

Direct experience running marketing campaigns
Knowledge of the investment sector
Seniority. If you are early in your career but organised and confident, we would like to hear from you.

Progression

This is the first hire in our client services function.

If you do the job well, there is a route into account management and, over time, into running the function. We would always rather grow someone into a role than recruit over the top of them.

How we work

Everyone here works a 32 hour flexible week. You can structure your days as you like, including shorter days or a half day on a Friday. The one thing we all hold to is being contactable between 9am and 5pm, so that clients always get a response during working hours. We also have certain non-negotiable meetings throughout the week.

Office days are Monday and Thursday.

To apply

Send us your CV along with a cover letter, describing why you believe this role is for you - as well as a time you had to tell a client something they did not want to hear, and how you handled it.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Work from home

Application question(s):

Please describe a time you had to tell a client something they did not want to hear, and how you handled it.
Are you able to commute to our Ingatestone office every Monday and Thursday?

Experience:

Client services: 2 years (required)

Work Location: Hybrid remote in Ingatestone

Quick apply

Refine Your Search

customer care coordinator jobs in essex

Client Services Coordinator

Customer Liaison Officer/ Project Coordinator.

Sales & Admin Coordinator

Receptionist and events coordinator

Insurance Works Administrator / Project Coordinator

Operations Coordinator

GP Receptionist / Care Coordinator (Part-Time, 2 Posts Available)

Customer Fulfilment & Logistics Coordinator

Helpdesk Coordinator

Temporary Client Services Coordinator

Front Desk and Office Coordinator (Student Union)

Marketing Coordinator

Export Sales & Logistics Co-ordinator

Medical Receptionist & Practice Coordinator

Social Media & Events Co-ordinator

Export Sales and Logistics Co-ordinator

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