Room manager Work, Jobs in Euxton, Lan (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4d
Head of Facilities Management
dnata Travel —Leyland
- Full-time
- Training & development
- Leadership
- Free parking
- Annual leave
Branch Manager – Professional House Share & Corporate Lets
Mistoria house Share —Bolton
- Up to £32,000 a year
- Full-time
- Business development
- Team management
- Contracts
- Free parking
- Sick pay
Quick apply
4d
Site Supervisor
Library House Surgery —Chorley
- From £14.60 an hour
- Full-time
- Computer literacy
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
6d
Experience Manager
Bodycare Retail Ltd —Blackburn
- £31,000 - £32,750 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
4d
Garden Room (Cafe/Restaurant) Front of House Manager
Samlesbury Hall —Samlesbury
- £27,500 a year
- Weekend availability
- Supervising experience
- POS
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Hotel Front Office Manager
The Dalmeny Resort Hotel —Lytham St. Annes
- £33,000 - £37,500 a year
- Full-time
- Hotel
- Team management
- Organisational skills
- Free parking
- Gym membership
Quick apply
4d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Play Assistant
Rascals Party And Play Centre —Preston
- £10.85 - £12.71 an hour
- Experience working with children
- Cleaning
- In-person
- Free parking
Quick apply
Pub & Restaurant Operations Manager
The Wayfarer, Parbold —Wigan
- Up to £45,000 a year
- Full-time
- Inventory control
- Customer service
- Team management
- Free parking
Quick apply
9d
Sterile Service Trust Decontamination Lead
East Lancashire Hospitals NHS Trust —Chorley
- £66,582 - £77,368 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
11d
Night Manager
Village Hotels - Blackpool - Reception / Nights —Blackpool
- Up to £30,000 a year
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Gym membership
Quick apply
Night Duty Housing Officer
CC Housing Management Ltd —Preston
- £12.95 an hour
- Night shift
- Conflict management
- In-person
- Negotiation
- Annual leave
Quick apply
National Account Manager
Catena People Limited —Wigan
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Writing skills
- Bakery
- Health & wellbeing programme
- Work from home
Quick apply
12d
Maintenance Assistant
BRILLIANT Park Hall Hotel, Chorley, Preston —Chorley South West
- £12.71 - £13.21 an hour
- Weekend availability
- Hotel
- Organisational skills
- In-person
Quick apply
Post Production Manager
Soar With Us —Manchester
- £35,000 - £42,000 a year
- Full-time
- Remote
- Organisational skills
- Training & development
- AI
- Annual leave
- Life insurance
Quick apply
2d
Furniture Installer
Identity Furniture —Coppull
- £14.50 - £15.00 an hour
- Full-time
- English
- Assembly
- Power tools
- Free parking
- Employee discount
Quick apply
Caretaker
Wigan Rugby League Club —Orrell
- Part-time
- In-person
- Communication skills
- School
- Store discount
- Employee discount
Quick apply
2d
Care Home Chef / Full time/ Chorley
Rochcare —Chorley
- From £13.30 an hour
- Full-time
- Serving
- Cleaning
- Leadership
- Free parking
- Flexible schedule
Quick apply
Front of House Coordinator - Birchwood Park, Warrington, UK
CBRE —Warrington
- Full-time
- Computer literacy
- Research
- Administrative experience
12d

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Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
4 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

room manager jobs in euxton, lan

Head of Customer Service

Head of Facilities Management

Branch Manager – Professional House Share & Corporate Lets

Site Supervisor

Experience Manager

Garden Room (Cafe/Restaurant) Front of House Manager

Hotel Front Office Manager

Customer Experience Director

Play Assistant

Pub & Restaurant Operations Manager

Sterile Service Trust Decontamination Lead

Night Manager

Night Duty Housing Officer

National Account Manager

Maintenance Assistant

Post Production Manager

Furniture Installer

Caretaker

Care Home Chef / Full time/ Chorley

Front of House Coordinator - Birchwood Park, Warrington, UK

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