Business support Work, Jobs in Finmere, Bkm (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
14d
Junior Finance Administrator - Part time
Green Retreats —Aylesbury
- £26,500 - £27,500 a year
- Part-time
- Hybrid work
- Microsoft Excel
- QuickBooks
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Every weekend
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Construction Document Controller & Project Administrator
Fenway Construction Ltd —Bicester
- £40,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction
Quick apply
Technical Business Support Officer
ODS —Oxford
- £40,900 - £41,939 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Business Support Advisor
Berrys —Towcester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
14d
Internal Sales Executive
LGL Ltd —Buckingham
- From £32,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
11d
Cafe / Events Front of House
Blackpit Brewery —Buckingham
- £12.21 - £13.50 an hour
- Weekend availability
- Serving
- Hospitality
- Culinary experience
- Free parking
- Employee discount
Quick apply
11d
Senior Business Co‑Ordinator | Stokenchurch, Bucks / Hybrid
O'Neils Recruitment —High Wycombe
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Supervising experience
- Team management
- Free parking
Quick apply
6d
Management Apprentice
Forge Timber & Building Supplies —Buckingham
- £30,000 a year
- Full-time
- Sales
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Branch Assistant (Apprentice)
Forge Timber & Building Supplies —Buckingham
- £30,000 a year
- Full-time
- Sales
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Business Support Officer
CLEARSETTLE LIMITED —Milton Keynes
- £41,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Accounts Assistant
Moorgate Finance Ltd —Towcester
- £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Accounting
- Free parking
- Life insurance
Quick apply
14d
Business Support Assistant - Adults Services
Milton-Keynes-Council —Milton Keynes
- £19,836 - £28,142 a year
- Microsoft Powerpoint
- Customer service
- IT
- Annual leave
- Employee discount
11d
Business Support Administrator
Bloom Health Hospitals —Milton Keynes
- £24,420 - £35,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Junior Support Analyst
Esri UK —Aylesbury
- From £28,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Travel
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Project Coordinator
Walton Street Cycles —Kidlington
- £25,000 - £30,000 a year
- Part-time
- Hybrid work
- Social media management
- Customer service
- Microsoft Office
- Store discount
- Employee discount
Quick apply
12d
Accounts Assistant
Field Vision Bars —Northampton
- £15 an hour
- Temporary
- Hybrid work
- Bar
- Microsoft Office
- Administrative experience
- Free parking
- Work from home
Quick apply
1h
Sales Coordinator
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Team Member
Co-op —Buckingham
- £13.04 an hour
- Overtime
- Bakery
- Store discount
- Employee discount
6d

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business support jobs near finmere, bkm

Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
14 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

business support jobs in finmere, bkm

Customer Support Specialist (Application Support)

Junior Finance Administrator - Part time

Customer Complaints Advisor

Construction Document Controller & Project Administrator

Technical Business Support Officer

Business Support Advisor

Internal Sales Executive

Cafe / Events Front of House

Senior Business Co‑Ordinator | Stokenchurch, Bucks / Hybrid

Management Apprentice

Branch Assistant (Apprentice)

Business Support Officer

Accounts Assistant

Business Support Assistant - Adults Services

Business Support Administrator

Junior Support Analyst

Project Coordinator

Accounts Assistant

Sales Coordinator

Customer Team Member

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