Office administrator Work, Jobs in Forest Of Dean (with Salaries)

Customer Service Administrator
Smiths Gloucester Limited —Gloucester
- £29,500 a year
- Administrative experience
- Free parking
- Employee discount
Quick apply
Office Administrator
Katherine Harriet Bespoke Home Care Ltd —Hereford
- £17,250 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
2d
Secretary / Administrative Assistant / Audio Typist
Anderson Griffin Limited —Cheltenham
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Office Support & Marketing Administrator
CleanMy Ltd —Hereford
- From £22,308 a year
- Part-time
- English
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
1d
Office Administrator
TSL Heating & Plumbing —Cwmbran
- From £14 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Flexible schedule
Quick apply
8d
Rural Administrator
Sunderlands 1862 LLP —Hereford
- £16,550 - £18,000 a year
- Part-time
- Accounting
- IT
- Typing
Quick apply
1d
Property Administrator (30 hours per week)
Trustees of Llanarth & Llanover Estates —Newport
- £22,000 a year
- Part-time
- Sales
- Administrative experience
- Analysis skills
- Flexible schedule
- Sick pay
Quick apply
9d
Office Administrator
P&P Pest Control Ltd —Crickhowell
- £22,568 - £32,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Free parking
Quick apply
7d
Office Administrator
Police Federation of England and Wales —New Inn
- £26,397 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Databases
- Free parking
- Employee assistance programme
Quick apply
Admin Assistant
C&B HIS Ltd —Chepstow
- From £21,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Administrator
Oxleas NHS Foundation Trust —Wotton-under-Edge
- £25,760 - £27,476 a year
- Full-time
- Remote
- Word processing
- Typing
- Communication skills
6d
Administrator/Receptionist
M2 Estate Agents —Abergavenny
- From £12.71 an hour
- Part-time
- Computer literacy
- Accounting
- Data entry
Quick apply
6d
Marketing & Administration Assistant
Certainly Wood —Hereford
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- CRM software
- Social media management
Quick apply
12h
Project Administrator
CoreTech Security Services —Cheltenham
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- School
- Office experience
- Flexible schedule
Administrative Assistant
Kennedys Law —Berkeley
- £55,000 - £70,000 a year
- Full-time
- Front desk
- In-person
Case Administrator
Serco Group —Bristol
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Business Support Administrator - Commercial & Schemes
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills
Office Administrator
Douglas Steers & Company —Bristol
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Accounts and Administration Assistant
Windowcraft Designs Limited —Dursley
- £14.50 an hour
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Recruitment Administrator
Within Reach services Limited —Gloucester
- £28,800 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Free parking
- Paid training
Quick apply
5d

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office administrator jobs near forest of dean

Customer Service Administrator

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

£29,500 a year

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Administrative experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

We are looking for an experienced administrator who also has customer service experience. The successful candidate must have a minimum of 3 years experience in both administration and customer service to be successful.

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Salary: £29,500

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

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Customer Service Administrator