Guest Service Manager
Garner Eight Acres Elgin —Elgin
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
Quick apply
Assistant Duty Manager
The Mill House Hotel —Buckie
- £13 - £16 an hour
- Weekend availability
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
4d
Head Waiter
Newhall Mains —Dingwall
- £14 - £16 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
14d
Ice Cream Shop Manager - Rizza's of Lossie
James Rizza & Sons Ltd —Lossiemouth
- From £15 an hour
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
10d
Store Manager - Ardersier
CJ Lang & Son Limited —Ardersier
- Sales
- Customer service
- Leadership
- Annual leave
- Employee discount
Shift manager / 797 - The Muckle Cross, Elgin
J D Wetherspoon plc —Elgin
- From £29,013 a year
- Full-time
- Bar
- Annual leave
- Employee discount
2d
Positions from Head Chef to Kitchen Assistant - Wage dependent on experience
Par for the Course Leisure Ltd —Fortrose
- £30,000 - £38,000 a year
- Full-time
- Bar
- Culinary experience
- Cooking
- Employee discount
Quick apply
2d
Head Chef
Jimmy Badgers —Inverness
- From £37,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
10d
Assistant Store Manager
bp Retail —Inverness
- £33,075 a year
- Full-time
- Leadership
- Café
- Annual leave
- Employee assistance programme
Bank Chef Manager
Sanctuary Care —Invergordon
- £16.59 an hour
- Annual leave
- Employee assistance programme
Quick apply
Kitchen Team Leader
XOKO LTD —Inverness
- From £37,700 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Store discount
- Employee discount
Quick apply
2d
Assistant Restaurant General Manager
KFC —Inverness
- £32,000 - £35,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Assistant Manager - Inverness
KFC Scotland —Inverness
- £32,000 - £35,000 a year
- Full-time
- Restaurant
- Employee discount
2d
Restaurant Assistant Manager
Burger King UK —Inverness
- £31,750 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Shift Manager
Greggs —Inverness
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Team Leader
Costa Limited —Inverness
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
12d
Shift Manager
Glenshire Group —Inverness
- £13 - £14 an hour
- Weekend availability
- Food service
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
Starbucks Assistant Store Manager
OCO —Inverness
- £33,000 a year
- Full-time
Quick apply
Team Leader
Pub & Social - BRA_202 —Inverness
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Team Member - Guest Experience Lead
KFC Inverness - Milburn Road —Inverness
- Up to £12.21 an hour
- Full-time
- Employee discount

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Guest Service Manager

Garner Eight Acres Elgin -
Elgin

Quick apply

Job details

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme

Qualifications

Hospitality
Guest services

Full job description

Guest Service Manager

Eight Acres

Contract: Permanent
Salary: Competitve

We are seeking a dynamic, experienced, Guest Service Manager to lead our Front Office and F&B Operations newly refurbished Garner Elgin hotel set to reopen in Summer 2026.

This is a unique opportunity, within our 7 Hospitality Management portfolio, to play a key role in shaping guest experience from day one of reopening. You will support the successful launch of the hotel by building and motivating a high performing team, driving operational excellence, and delivering on the Garner promise of dependable comfort and relaxed hospitality.

Garner, is a fresh and vibrant hotel brand by IHG Hotels & Resorts, built for travellers who seek value without compromise. With warm service, stylish comfort, and the confidence of a global brand, Garner Hotels are changing the way guests experience midscale hospitality.

As Guest Service Manager, you will oversee the day-to day operation of Front Office and F&B, ensuring exceptional guest journeys across all touchpoints. From leading and developing your team to maintaining brand standards and creating a welcoming atmosphere, this is a fantastic opportunity to make a lassting impact within an exciting reopening project.

Key Responsibilities:

Lead and manage the guest service team to deliver exceptional hospitality
Develop and implement service standards and guest engagement strategies
Handle complex guest issues, complaints, and feedback with professionalism and urgency
Monitor guest satisfaction metrics and drive continuous improvement initiatives
Coordinate with other departments to ensure seamless guest experiences
Train, coach, and motivate guest service staff to achieve high performance
Manage guest service budgets, resources, and operational workflows
Oversee reservation management and front desk operations as needed
Ensure compliance with brand standards, health & safety, and regulatory requirements

Our Values:

Transparency: We share infomation openly so everyone can make informed decisions
Ownership: We take responisbility for outcomes, not just tasks
Driven: We focus on results and constantly push for improvement
Investment in our people: We grow talent, support learning and unlock potential

Our Benefits

Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Incremental Holiday Entitlement
Development Opportunities
Home tech scheme
Save as you Learn scheme
Cycle to work scheme
Employee Assistance Programme
One celebratory day per year off
Retail & Gym Discounts

Guest Service Manager

Eight Acres

Permanent

Competitve

Quick apply

Refine Your Search

food & beverage manager jobs in forres, mry

Guest Service Manager

Assistant Duty Manager

Head Waiter

Ice Cream Shop Manager - Rizza's of Lossie

Store Manager - Ardersier

Shift manager / 797 - The Muckle Cross, Elgin

Positions from Head Chef to Kitchen Assistant - Wage dependent on experience

Head Chef

Assistant Store Manager

Bank Chef Manager

Kitchen Team Leader

Assistant Restaurant General Manager

Assistant Manager - Inverness

Restaurant Assistant Manager

Shift Manager

Team Leader

Shift Manager

Starbucks Assistant Store Manager

Team Leader

Team Member - Guest Experience Lead

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Guest Service Manager

Eight Acres

Contract: Permanent
Salary: Competitve

Guest Service Manager

Eight Acres

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food & beverage manager jobs in forres, mry

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Guest Service Manager

Eight Acres

Contract: Permanent Salary: Competitve

Guest Service Manager

Eight Acres

Contract: Permanent
Salary: Competitve