Guest experience manager Work, Jobs in Gateshead, Twr (with Salaries)

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve
Leisure Business Services —Low Fell
- £27,000 - £33,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
6d
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Whitley Bay
- £35,797 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
6d
Operations Manager (North)
Everyman Media —Newcastle upon Tyne
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Assistant General Manager
Treetop Golf, Metrocentre, Newcastle —Gateshead
- Up to £32,000 a year
- Full-time
- IT
- Employee discount
Quick apply
Social Media Manager
Freight Island —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Social media management
- Marketing
Quick apply
3d
F&B Commercial Manager
The Inn Collection —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
venue manager
consett rugby club —Durham
- £24,420.00 - £48,622.38 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Free parking
Quick apply
14d
Duty Manager
Powerleague —Gateshead
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
13d
Sales Office Coordinator
DoubleTree by Hilton Newcastle Airport —Newcastle upon Tyne
- Full-time
- Hotel
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
14d
Guest Services Manager
St Cuthbert's Hospice —Durham
- £29,376 - £36,697 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
Cultural Venues Duty Manager
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- First Aid Certification
- Annual leave
9d
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
8d
Duty Manager
Scotswood Showbar —Newcastle upon Tyne
- £30,420 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
6d
Casual Matchday Hospitality Room Manager - Newcastle United Football Club
Sodexo —Newcastle upon Tyne
- £14.95 - £18.00 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Hospitality Manager
Compass Group UK —Newcastle upon Tyne
- Up to £30,000 a year
- Hospitality
- Hotel
- Hotel experience
11d
Multi-Site Nightclub General Manager
ChachaBuchi/Howlers/SocialClub —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
Quick apply
Front of House Shift Manager
Mowgli Street Food —Newcastle upon Tyne
- £13.50 an hour
- Full-time
- Restaurant
- School
- Annual leave
Quick apply
7d
Bar Manager
Greenside Cricket Club —Ryton
- £12.50 - £16.00 an hour
- Part-time
- Hospitality
- Bar
- Management
- Free parking
- Flexible schedule
Quick apply
1d
Deputy General Manager
Leonardo Hotel Newcastle —Newcastle upon Tyne
- Hotel
- Referral programme
Quick apply
Service Assistant
National Trust —Whitley Bay
- £12.75 an hour
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
21h

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Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Leisure Business Services
Low Fell

Quick apply

Job details

Permanent | Full-time
£27,000 - £33,000 a year
6 days ago

Benefits

Employee discount

Qualifications

Hospitality
Management
Customer service
Assistant manager experience
Personal Licence
Events management
Food safety
Leadership
Hospitality management

Full job description

Senior Duty Manager – Hospitality Operations, Guest Experience & Events

Rosa Twelve – Low Fell, Gateshead

Salary: £27,000 – £33,000 per annum (depending on experience)

About Rosa Twelve

Rosa Twelve is an independent hospitality venue focused on creating memorable guest experiences through exceptional food, drinks, service, events and hospitality.

We are not simply serving food and drinks. We are creating occasions that guests want to repeat, recommend and remember.

As we continue to grow, we are seeking an ambitious, hands-on Senior Duty Manager to join our management team and help deliver exceptional guest experiences whilst supporting the ongoing development and success of the business.

The Role

This is not a desk-based management role.

We are looking for a visible leader who enjoys being on the floor, engaging with guests, supporting the team, maintaining standards and helping create a welcoming and vibrant atmosphere throughout the venue.

Working closely with the General Manager, you will take ownership of day-to-day operations, lead service periods, support events and functions, develop team members and help drive guest satisfaction, repeat business and venue performance.

Initially, your focus will be learning the operation, understanding our guests and supporting the existing team. As you become established within the business, you will be encouraged to contribute ideas, support marketing initiatives, develop events and help identify opportunities for growth and improvement.

Key ResponsibilitiesGuest Experience & Hospitality

Lead by example to deliver exceptional guest experiences.
Ensure every guest receives a warm, professional and memorable welcome.
Handle guest feedback and complaints professionally and effectively.
Build relationships with regular guests and recognise special occasions.
Support a culture where hospitality, professionalism and attention to detail are at the heart of everything we do.

Operations & Service Standards

Lead shifts and ensure smooth daily operations across the venue.
Maintain high standards of cleanliness, presentation and venue appearance.
Monitor service flow and ensure guests receive attentive and consistent service.
Support food, beverage and service quality standards.
Ensure compliance with licensing, food safety, health & safety and company procedures.
Manage opening, closing and cash handling procedures.

Team Leadership

Lead, motivate and support the wider team.
Assist with recruitment, onboarding and training.
Encourage positive communication, teamwork and accountability.
Support performance management and ongoing development of team members.
Act as a role model for professionalism, attitude and standards.

Events, Marketing & Business Growth

Support the planning and delivery of events, private dining experiences and functions.
Help promote venue events, offers and experiences.
Identify opportunities to increase guest engagement, reviews and repeat business.
Contribute ideas to improve trading performance, customer experience and operational efficiency.
Build positive relationships with local businesses, community organisations and venue partners where appropriate.

What We're Looking For

We would love to hear from candidates who have experience as:

Senior Duty Manager
Duty Manager
Assistant Manager
Restaurant Manager
Bar Manager
Hospitality Operations Manager
Events Manager

You should be:

Passionate about hospitality and guest experience.
A confident and approachable leader.
Comfortable leading busy service periods.
Highly organised and able to multitask.
Professional, reliable and solutions-focused.
Commercially aware with a strong understanding of hospitality operations.
Positive, proactive and willing to contribute ideas.

Desirable Experience

Previous experience in a hospitality management role.
Experience managing events, functions or private hire.
Personal Licence Holder (desirable but not essential).
Experience using reservation and EPOS systems.
Knowledge of food safety and licensing requirements.
Experience supporting recruitment, training and team development.

What We Offer

Competitive salary of £27,000 – £33,000.
Career development opportunities within a growing independent hospitality business.
Supportive management team.
Opportunity to help shape future events, promotions and business growth.
Staff discounts and benefits.
A genuine opportunity to make an impact within the business.

If you enjoy leading from the front, creating exceptional guest experiences and helping a hospitality business grow, we would love to hear from you.

Pay: £27,000.00-£33,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in gateshead, twr

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Holiday Sales - Owner and Guest Experience Manager - HS1

Operations Manager (North)

Assistant General Manager

Social Media Manager

F&B Commercial Manager

venue manager

Duty Manager

Sales Office Coordinator

Guest Services Manager

Cultural Venues Duty Manager

Wedding Manager/Duty Manager

Duty Manager

Casual Matchday Hospitality Room Manager - Newcastle United Football Club

Hospitality Manager

Multi-Site Nightclub General Manager

Front of House Shift Manager

Bar Manager

Deputy General Manager

Service Assistant

I want to receive the latest job alerts for guest experience manager in gateshead, twr

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