Guest experience manager Work, Jobs in Harrogate, Nyk (with Salaries)

EVENTS FLOOR MANAGER
Grantley Hall —Grantley
- £37,196 a year
- Customer service
- Hotel
- Training & development
- Store discount
- Annual leave
Quick apply
Events Manager
Yorkshire Agricultural Society —Harrogate
- £26,500 - £28,500 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
DEPUTY MANAGER - GRANTLEY ARMS
Grantley Hall —Grantley
- £40,000 a year
- Hotel
- Continuous improvement
- Mentoring
- Store discount
- Annual leave
Quick apply
Events Coordinator
Aspire Leeds —City and Borough of Leeds
- Weekend availability
- Microsoft Word
- Computer literacy
- Hotel
- Employee discount
Quick apply
12d
Assistant General Manager
Roxy Leisure —York
- £34,000 a year
- Weekend availability
- Bar
- Training & development
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
11d
Assistant Manager
Rudy's Pizza —Harrogate
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
Assistant Manager
The Harrogate Inn —Harrogate
- Up to £33,700 a year
- Full-time
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Studio Manager and Content Creator
Grimm Tattoo Studio —Leeds
- £26,000 - £30,000 a year
- Weekend availability
- Social media management
- Front desk
- Cleaning
- Free parking
- Flexitime
Quick apply
Assistant General Manager
The Grantham Arms Milby Boroughbridge —Boroughbridge
- £24,496.23 - £38,469.18 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Employee discount
Quick apply
Assistant Manager, Country Pub & Restaurant (from £33k) incl tips
Square & Compass - Harrogate —Leeds
- From £33,000 a year
- Part-time
- Restaurant management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
23h
General Manager
Strike Padel —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Free parking
- Store discount
Quick apply
3d
Event Manager
Aspire Leeds —City and Borough of Leeds
- Weekend availability
- Microsoft Word
- Computer literacy
- Hotel
- Free parking
- Employee discount
Quick apply
12d
Front of House Supervisor
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Customer service
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Membership Experience Host
Everlast Gyms —York
- £26,624 a month
- Full-time
- Front desk
- Guest services
- Employee discount
- Gym membership
Quick apply
7d
Hotel Receptionist
Rudding Park Harrogate —Harrogate
- £26,895 a year
- Full-time
- Computer literacy
- English
- Hotel
- Annual leave
- Employee assistance programme
Club Steward/Manager
The Pateley Club —Pateley Bridge
- £27,500 - £29,500 a year
- Weekend availability
- Bar
- Management
- Supervising experience
Quick apply
5d
Hotel Night Manager
The Skipton Hotel —Skipton
- Up to £28,000 a year
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
5d
Conference & Events Manager
Oulton Hall Hotel, Spa & Golf Resort —Leeds
- Full-time
- Hotel
- Resort
- Free parking
- Employee assistance programme
Quick apply
12d
General Manager
The Mayfair Pub and Kitchen Harrogate —Harrogate
- £36,500 - £42,000 a year
- Full-time
- Bar
- Customer service
- In-person
- Employee discount
- Sick pay
Quick apply
10d
Venue Food & Beverage Manager
Dine Group Services —Leeds
- £29,000 - £35,000 a year
- Weekend availability
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
3d

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EVENTS FLOOR MANAGER

Grantley Hall -
Grantley

Quick apply

Job details

£37,196 a year

Benefits

Store discount
Cycle to work scheme
On-site gym
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service
Events management
Training & development
Stock replenishment
Guest services
Communication skills

Full job description

Job Introduction

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

You’ll be running all luxury events we cater for here at Grantley Hall.

Ensure all products served to and/or provided for the guest are set to Grantley standards
Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
Drive the operational set-up & service of luxury Grantley Hall events.
Take ownership to ensure the stock holding is tracked, replenished and kept in order
Be pro-active with customer comments and complaints
To identify areas of upselling opportunities across all F&B events
Manage the team, in regards to training and development
Ensuring all events are sufficiently staffed and the appropriate people are in the right place at the right time.
Forward Planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.

Key Skills, Qualities & Experience

Previous experience in a Food and Beverage setting is essential
Previous Events or event sales experience would be essential
Wine & Beverage knowledge is desirable.
The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
Possess a positive attitude and a desire to learn
Ability to meet deadlines and work under pressure
Friendly, courteous and helpful with excellent communication skills
Motivated to go the extra mile for guests and colleagues
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

Tips typically over £200 per month (£3,400 per year)
Complimentary bespoke uniform and chef whites
Complimentary meals whilst on duty
Refer a Friend bonus - Earn up to £1000
Holiday Buy/Sell Scheme
Complimentary employee car parking
Complimentary state of the art onsite gym - with personal trainer support
31 days annual leave (including bank holidays) increasing with service
Professional development opportunities at all levels
Reimbursement on work shoes, sight tests and professional memberships
Modern and spacious discounted live in accommodation for eligible roles
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
Team Member of the Month Awards
Discount on Grantley Halls Restaurants, Spa products and Gift Shop
Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
Cycle to work scheme
Access to Stream, allowing you to instantly access your wages
Simplyhealth - Health cash plan

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

Tips typically over £200 per month (£3,400 per year)
Complimentary bespoke uniform and chef whites
Complimentary meals whilst on duty
Refer a Friend bonus - Earn up to £1000
Holiday Buy/Sell Scheme
Complimentary employee car parking
Complimentary state of the art onsite gym - with personal trainer support
31 days annual leave (including bank holidays) increasing with service
Professional development opportunities at all levels
Reimbursement on work shoes, sight tests and professional memberships
Modern and spacious discounted live in accommodation for eligible roles
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
Team Member of the Month Awards
Discount on Grantley Halls Restaurants, Spa products and Gift Shop
Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
Cycle to work scheme
Access to Stream, allowing you to instantly access your wages
Simplyhealth - Health cash plan

Quick apply

Refine Your Search

guest experience manager jobs in harrogate, nyk

EVENTS FLOOR MANAGER

Events Manager

DEPUTY MANAGER - GRANTLEY ARMS

Events Coordinator

Assistant General Manager

Assistant Manager

Assistant Manager

Studio Manager and Content Creator

Assistant General Manager

Assistant Manager, Country Pub & Restaurant (from £33k) incl tips

General Manager

Event Manager

Front of House Supervisor

Membership Experience Host

Hotel Receptionist

Club Steward/Manager

Hotel Night Manager

Conference & Events Manager

General Manager

Venue Food & Beverage Manager

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