Client services Work, Jobs in Harwich, Ess (with Salaries)

Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Call Centre Agent/Personal Move Assistant
Spicerhaart —Colchester
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- Typing
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Marketing Administrator – Sales & Operations
Cargo Secure —Felixstowe
- £2,300 - £2,650 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Sick pay
Quick apply
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
6d
QVC Assistant
Branded Garden Products —Ipswich
- From £24,784.50 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Employee discount
- Life insurance
Quick apply
14d
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Family Worker
Family First Ipswich —Ipswich
- From £12.71 an hour
- Part-time
- Hybrid work
- Communication skills
- Flexitime
Quick apply
HR Administrator
Sureserve —Stowmarket
- £14,352 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Databases
- Annual leave
Quick apply
Sales Adviser (telephone based)
The Registered Office (UK) Ltd / MYCO Works —Ipswich
- From £12.71 an hour
- Full-time
- CRM software
- Communication skills
- Bereavement leave
Quick apply
Lettings Negotiator
Joseph Property Agency —Ipswich
- £19,500 - £25,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
3d
Junior Clerk
East Anglian Chambers —Ipswich
- £19,500 - £22,500 a year
- Full-time
- Microsoft Word
- Computer literacy
- Analysis skills
- Free parking
Quick apply
Field Interviewer - Colchester
the National Centre for Social Research —Colchester
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Call Handling Receptionist and PA
MyRuby Ltd —Colchester
- £26,000 - £27,000 a year
- Temporary
- Microsoft Word
- Google Suite
- Computer literacy
Quick apply
Receptionist – Part Time
Vets Now —Manningtree
- £13.45 an hour
- Part-time
- Front desk
- Annual leave
3d
Advice Services Manager
Citizens Advice Ipswich —Ipswich
- £30,000 a year
- Full-time
- Management
- Team management
- IT
Quick apply
Learning Support Assistant
TCHC Group —Ipswich
- £21,923 - £21,924 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
General Adviser
Citizens Advice East Suffolk —East Suffolk
- £14 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Research
Quick apply
Decking and Balustrading Specifications - Client Success Manager
Dura Composites —Clacton-on-Sea
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
8d

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client services jobs near harwich, ess

Investigator

Call Assist -
Colchester

Quick apply

Job details

Permanent | Full-time
£10.85 - £12.71 an hour

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
GCSE
Complaint handling
Customer interaction

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to provide the very best service, we are looking for two Investigators to join our Customer Service department in our Colchester office.

Job purpose & Training:

To deal with the following Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Investigation and resolution of complaints to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16-20 - £10.85
21+ - £12.71

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types: Full-time, Permanent

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

client services jobs in harwich, ess

Investigator

Call Centre Agent/Personal Move Assistant

Customer Service Advisor - Remote

Customer Service Advisor

Marketing Administrator – Sales & Operations

Customer Service Advisor - Part Time, Fixed Term Contract

QVC Assistant

Customer Service Advisor

Family Worker

HR Administrator

Sales Adviser (telephone based)

Lettings Negotiator

Junior Clerk

Field Interviewer - Colchester

Call Handling Receptionist and PA

Receptionist – Part Time

Advice Services Manager

Learning Support Assistant

General Adviser

Decking and Balustrading Specifications - Client Success Manager

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