Surveyor Work, Jobs in Hebburn, Twr (with Salaries)

Repair Manager
Preferred Management —Hebburn
- From £27,900 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
13d
Trainee Asbestos Surveyor
Environtec —Newcastle upon Tyne
- £22,568.00 - £26,436.80 a year
- Full-time
- Health & wellbeing programme
Quick apply
Assistant Quantity Surveyor
Wescott Industrial Services Limited —Jarrow
- £27,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
Building Surveyor
Durham County Council —Durham
- £35,412 a year
- Full-time
- Hybrid work
- Travel
- School
- Annual leave
Graduate/Assistant Quantity Surveyor
Green Leaf Engineering —Gateshead
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
3d
Senior/Associate Building Surveyor
Savills —Newcastle upon Tyne
- Full-time
- Leadership
- Annual leave
5d
Commercial Property Agent
The Commercial Property Experts —Newcastle upon Tyne
- £75,000 - £125,000 a year
- Remote
6d
Principal Surveyor
Durham County Council —Durham
- £50,269 - £54,495 a year
- Temporary
- Hybrid work
- Annual leave
2d
Building Surveyor (Newcastle)
EDDISONS —Newcastle upon Tyne
- Full-time
- Maintenance
- Organisational skills
- Communication skills
5d
Associate Building Surveyor
Baily Garner —Newcastle upon Tyne
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Annual leave
- Flexible schedule
Graduate Building Surveyor
Building Surveyors Limited —Newcastle upon Tyne
- Full-time
- AutoCAD
- Analysis skills
- Bachelor's degree
Quick apply
13h
Senior Surveyor / Associate
GSC GRAYS —Chester-le-Street
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Referral programme
Building Surveyor - Newcastle upon Tyne
Construo —Newcastle upon Tyne
- £30,000 - £47,000 a year
- Full-time
- Communication skills
- Time management
- Sick pay
Commercial Estate Agent
The Commercial Property Experts —Jarrow
- £75,000 - £125,000 a year
- Remote
Installations Coordinator
Norton Windows Ltd —Peterlee
- £24,840.47 - £51,573.68 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
6d
Solaris Administrator
JDS Energy Consultancy LTD —Sunderland
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
3d
Commercial Director
BarrattDevelopments —Gateshead
- Project management
- IT
5d
Asbestos Surveyor/Analyst
Lucion Group —Gateshead
- Employee discount
Associate Director - Mineral Surveyor
SLR Consulting —Newcastle upon Tyne
- Full-time
- Hybrid work
- Travel
- Communication skills
- Negotiation
- Annual leave
- Life insurance
Residential Surveyor
LSL Property Services —Sunderland
- Full-time

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Repair Manager

Preferred Management
Hebburn

Quick apply

Job details

Full-time
From £27,900 a year
13 days ago

Qualifications

Customer service
GCSE
Microsoft Office
Organisational skills
Communication skills
Certificate in Insurance

Full job description

START DATE - July 1st

In person.

The PREFERRED Vision

To seamlessly connect homeowners, insurers, and property owners. To the best-in-class trades, locally, regionally, nationally.

2026 is an exciting year. We have a new business and a strategy that is driven by our vision to seamlessly connect homeowners,

insurers, and property owners. To the best-in-class trades, locally, regionally, nationally.

We want to provide our clients with a digitally led customer focused service, that helps them deliver their business objectives.

Customer Operations is the foundation of our new business and for this purpose, we are investing in a multidisciplinary Repair

Manager that can help to deliver the strategy that supports our growth and vision.

We are going to provide a managed repair service, The PREFERRED way.

Our customer objectives in 2026:

Establish new ways of working and ensure all procedures are documented to high standards.
Learn by doing.
Creating exemplar customer experiences
Evolve our brand and proposition
Collaboration across teams:
Customer
Technology
Operations
People
Finance

What we are looking for... we are excited to announce an opening for a Repair Manager in our newly formed Preferred Repair

Solutions Business.

This role is crucial in driving customer satisfaction through delivering services that are not only customer-centric but also streamline

costs and deliver tangible business benefits.

As a Repair Manager you will be responsible for answering all incoming calls from policyholders, clients and repair teams, within

company agreed SLAs.

You will help to manage and administer all incoming claims, allocating claim workload, ensuring the most effective deployment to

Preferred Network Partners.

You will be responsible for progressing the work-in-progress (WIP) using the ‘My Restore and ‘Axis’ systems to ensure timely

completion of claims and repairs, within agreed Key Performance Indicators (KPIs).

You will liaise, both confidently and professionally, with our clients. This will include Loss Adjusters, Surveyors and third-party claims handlers. In addition, you will cultivate strong working relationships with our Network Partners, which will assist you in processing claims to the highest standard.

Key Responsibilities

Key role and responsibilities

· Answering all calls swiftly, in a friendly but professional way. Telephone contact is always preferred with our customers,

clients and contractors.

· Effectively managing correspondence within a central repair inbox. Ensuring emails are responded to in an organized and

timely manner.

· Allocating new instructions to the most appropriate Network Partner, based on geographical location, scope of the repair

and work volumes, within agreed SLAs.

· Proactively managing work in progress, new instructions that have been allocated to repair teams using the ‘My Restore’

claim management system. This will include, but is not limited to, obtaining estimates, photos, reports and surveys.

· Using Microsoft packages to create bespoke reports and estimates for our clients and customers. Ensuring accuracy of

costs, on both these and our in-house systems.

· Carefully managing claim costs where we have delegated authority limits and ensuring that approval is sought from the

client where we do not.

· Co-ordinating some emergency repair work, within specific timescales

· Working with the Operations Leader, specialist contractors, and clients in obtaining customer feedback on all completed

work.

· Ensuring that our customers are always informed of their claims’ progress and managing customer expectations to the

highest level.

· Completing closure checks on claims, gathering the necessary documentation to enable the claim to be progressed to the

invoicing stage.

· Confidently managing the handling of any complaints or dissatisfaction in accordance with the agreed guidelines and

escalation process.

· Completing all tasks within service level agreement timescales as specifically set by the client or the company.

· Pro-actively monitoring your own workload and prioritising action where required.

Person Specification

Qualifications and skills

Must have relevant customer service experience, ideally from a household claims or insurance background.

Essential

· Client focused and used to working in a fast-moving customer service environment with SLA’s and KPI’s.

· Strives for continual improvement, actively working to expand your knowledge of property repairs and claims.

· Demonstrates excellent verbal and written communication skills and excellent telephone manner.

· Hard-working, flexible, adaptable and able to use own initiative.

· Excellent organisational and prioritisation skills.

· Able to work logically on the system, remain calm when under pressure and deal with a variety of tasks and issues.

· Experience in using job management systems is an advantage.

· Manages own time and can work on own initiative effectively.

· Remains positive when dealing with difficult people or situations.

· Bright, intelligent and experienced with a mature approach and personable manner.

· Manages customer and client relationships effectively.

· Uses relevant information technology, including Microsoft office packages.

· Some technical knowledge of small building works and emergency claims.

· To ensure that all internal/external correspondence and system updates are accurate, clear, concise and appropriate for the

intended audience.

Pay: From £27,900.00 per year

Work Location: In person

Quick apply

Refine Your Search

surveyor jobs in hebburn, twr

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Commercial Director

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Associate Director - Mineral Surveyor

Residential Surveyor

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