Customer service coordinator Work, Jobs in Hinxton, Cam (with Salaries)

Internal Sales Coordinator
Grant Instruments —Royston
- From £35,000 a year
- Full-time
- CRM software
- ERP systems
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Care / Bookings Co-Ordinator
Accora —Cambridge
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
12d
Customer Service and Facilities Coordinator
Sodexo —Cambridge
- £14.55 an hour
- Full-time
- Microsoft Powerpoint
- Hotel
- Experience working with children
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Data analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
Events Office Coordinator
Boxed Events —Cottenham
- £21,060 a year
- Part-time
- Microsoft Word
- Hospitality
- In-person
Quick apply
5d
Service Sales Coordinator
Packaged Pump Systems —Bishop's Stortford
- £27,000 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Warehouse Fulfilment & Customer Service Coordinator
GX Golf Ltd —Buntingford
- £24,000 a year
- Overtime
- Computer literacy
- No experience needed
- Computer skills
- Free parking
- Employee discount
Quick apply
4d
Wedding & Events Coordinator
Restaurant Associates —Stevenage
- Up to £28,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
13d
Transport & Logistics Coordinator
Jewell Enterprises —Biggleswade
- £30,000 - £32,000 a year
- Full-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
Quick apply
Senior Sales Coordinator
RSP UK —Bedford
- £32,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
2d
HR & Payroll Coordinator (FTC)
Sika —Welwyn Garden City
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply

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Senior Customer Complaints & resolution
HWC Logistics —Cambridge
We’re looking for someone who has experience dealing with *difficult customers and complex complaints*, rather than simply handling routine customer-service…
£27,500 - £30,000 a year
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13d
Customer Service Representative - Peterborough
Diligenta —Peterborough
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension…
From £26,228 a year
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customer service coordinator jobs near hinxton, cam

Internal Sales Coordinator

Grant Instruments -
Royston

Quick apply

Job details

Full-time
From £35,000 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Free flu jabs
Annual leave
Flexitime
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer communication
Outbound sales
Customer service call handling
Inbound customer enquiry call handling
Client engagement
ERP systems
ERP software
Client relationship development
Handling customer enquiries
Cross-selling
Client services
B2B
Organisational skills
Relationship management
Customer interaction
Outbound calling
Order processing
Sales and customer service experience
Account management
Communication skills
Business lead generation

Full job description

About Grant Instruments

Grant Instruments designs and manufactures precision laboratory equipment for the life sciences sector, with manufacturing operations in the UK and Latvia. Our instruments support scientists and researchers across the globe, and our commercial team is the engine that connects that engineering excellence to the customers who rely on it every day.

The Role

This is a pivotal, customer-facing role at the heart of our commercial operation. As Internal Sales Coordinator, you will be the vital link between Grant Instruments and both our existing customer base and new prospects - driving revenue, nurturing key relationships, and ensuring every customer enquiry is handled with speed, accuracy and care. You will combine proactive outreach with hands-on account management and order processing, making you central to how customers experience our business day to day.

This role suits someone who thrives on variety, enjoys building relationships over the phone and email, and takes pride in getting the details right - from the first enquiry through to a confirmed order.

Key Responsibilities

Proactive Customer Outreach

Conduct outbound calls and emails to existing and prospective customers to generate and develop sales opportunities
Identify cross-sell and upsell opportunities within the existing customer base
Support wider sales and marketing campaigns with targeted follow-up activity

Key Account Management

Own and manage a portfolio of key accounts, building strong, lasting relationships
Act as the primary point of contact for allocated accounts, understanding their needs and ensuring high levels of satisfaction and retention
Proactively monitor account activity and identify opportunities for growth

Order Entry & Processing

Accurately process customer orders through to fulfilment, ensuring correct pricing, product codes and delivery details
Liaise with production, logistics and finance teams to ensure orders are progressed smoothly and customers are kept informed
Maintain accurate and up-to-date records within the CRM/ERP system

Enquiry Handling

Respond promptly and professionally to incoming customer enquiries via phone, email and web
Resolve enquiries directly where possible, or accurately triage and forward to the relevant technical, sales or support team
Ensure every enquiry is logged and tracked to a satisfactory conclusion

What We're Looking For

Proven experience in an internal sales, sales support, account management or customer service role - ideally B2B
Excellent communication skills, both written and verbal, with a confident telephone manner
Strong organisational skills and close attention to detail, particularly around order accuracy
Comfortable working with CRM and order processing systems
A proactive, can-do attitude with the ability to manage multiple priorities
Experience in a scientific, technical or manufacturing environment is an advantage but not essential

Benefits of Working at Grant Instruments

Our success is built on our people. We offer opportunities for growth and learning in a supportive and rewarding environment.

Generous Time Off – 25 days holiday + all bank holidays
Flexible Working – Flexitime to support work–life balance
Wellbeing Support – Comprehensive Employee Assistance Programme
Retirement Support – Pension match up to 7%
Performance Rewards – Commission structure with on-target earnings (OTE), alongside a discretionary bonus scheme
Security & Protection – Life insurance and income protection
Family-Friendly Policies – Enhanced maternity & paternity pay

Join Us

If you’re ready to bring your communication skills, curiosity, and sales drive to a company that values innovation and customer success, we’d love to hear from you.

Accessibility

If you need any reasonable adjustments to support you at any stage during the application process, please let us know how we can assist you.

Job Type: Full-time

Pay: From £35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in hinxton, cam

Internal Sales Coordinator

Customer Care / Bookings Co-Ordinator

Client Success Coordinator - Pharmacies

Customer Service and Facilities Coordinator

Customer Support Coordinator

Implementation Coordinator

Events Office Coordinator

Service Sales Coordinator

Operations Coordinator

Warehouse Fulfilment & Customer Service Coordinator

Wedding & Events Coordinator

Transport & Logistics Coordinator

Senior Sales Coordinator

HR & Payroll Coordinator (FTC)

Other jobs to consider

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