Head of customer service Work, Jobs in Horsforth, Wyk (with Salaries)

Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
Office Administrator
Palm Yorkshire Ltd —Bramley and Stanningley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
9d
Head of Year
Star Academies —Bradford
- £27,821.61 - £34,434.00 a year
- Call to connect
- Organisational skills
- School
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Head of Marketing & Sales.
HBL INTL LTD —Bingley
- Full-time
- Hybrid work
- Sales
- Marketing
- Master's degree
- Free parking
- Annual leave
Quick apply
2d
Team Member
KFC —Horsforth
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
18h
Assistant Accountant (LS13 1NP)
Woodlands Home & Garden Group —Leeds
- £30,000 - £33,000 a year
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Employee assistance programme
2d
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Planning Co-ordinator
Homelife Stairlifts Limited —Bingley
- £28,000 - £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Life insurance
Quick apply
7d
Assistant Merchandiser
Freemans PLC —Bradford
- Full-time
- Organisational skills
- Communication skills
- Work from home
- Employee discount
11d
Customer Complaints and Feedback Advisor
City of York Council —York
- £30,520 - £32,681 a year
- Part-time
- Hybrid work
- English
2d
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Administration
UKWindowClean —Leeds
Customer Service
UKWindowClean —Leeds
Head of Enterprise and Partners
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Negotiation
- Employee assistance programme
Quick apply
Help Desk - Maintenance Services
Reactive on Call FM Limited —Morley
- £24,420 - £26,400 a year
- Full-time
- Management
- Computer literacy
- Maintenance
- Free parking
- Annual leave
Quick apply
3d
Head of Operations (Bradford & Glasgow)
NewPrinces Group —Bradford
- Leadership
- Annual leave
- Work from home
Head of Estates
Orchard Care Homes —Harrogate
- £60,000 a year
- Full-time
- Leadership
Retail Assurance Manager
Yorkshire Cancer Research —Harrogate
- £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Café
Quick apply
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
12d

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Income Recovery Officer

Encircle Housing -
Leeds

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

GCSE
English

Full job description

Full time (37.5 hrs p/w) salary £27,000

Leeds Office (Horsforth) – 3 days office based, 2 days home based Full-time (37.5 hours) - Monday to Friday (will consider part-time applicants working a minimum of 25 hours per week. Working days between office and home TBC)

We have an exciting opportunity to join our Rental Income team as an Income Recovery Officer The role is responsible for delivering a wide range of duties focused on maximising income streams and reducing debt. The post holder will ensure that financial activities are proactive, with staff and stakeholders fully engaged in achieving this objective.

Encircle Housing was established in 2018 and is a Community Benefit Society with charitable objectives. We are a growing business with over 130 properties across England, Wales and N. Ireland.

We provide high quality specialist supported housing specifically designed to meet the need of the individual, relating to learning disability, mental-ill health, acquired brain injury, physical or sensory disability, or a diagnosed long-term condition such as dementia.

We believe that everyone has the right to feel safe and secure in their own home. We ensure tenants achieve this and more, by providing them with high quality housing with support provided by our partner care providers. We work closely with our new and existing tenants, their families and support agencies to gain a full understanding of their individual needs and housing requirements.

An Income Recovery Officer at Encircle plays a vital role in safeguarding the organisation’s financial sustainability by ensuring the effective and proactive recovery of income. The postholder will be responsible for managing former tenant arrears and tenant recharges, using a customer-focused yet firm approach to maximise recovery rates while maintaining positive relationships. This includes early intervention, tailored repayment arrangements, and the appropriate use of enforcement action where deemed necessary, ensuring compliance with legal and regulatory requirements.

In addition, the role focuses on maximising income opportunities across the business by supporting tenants to access all available financial support. This includes assisting eligible residents to secure Severely Mentally Impaired (SMI) Council Tax discounts and ensuring Council Tax exemptions are applied to void properties promptly to minimise costs. The postholder will also take a proactive approach to utilities management, particularly water rates, by ensuring tenants are on the correct social tariffs where applicable. Through these activities, the Income Recovery Officer will contribute to delivering demonstrable Value for Money, supporting both tenants’ financial wellbeing and Encircles overall financial performance.

Key Responsibilities will include:

Assist the Income team by checking the housing system for Housing Benefit claims and liaise with the Council Housing Benefits Department regarding Housing Benefit notifications that should have been received and any queries.
To manage cases of complex debts including low level tenant arrears, former tenant arrears, council tax exemptions and rechargeable debts. By contacting debtors by all lines of communication and in line with our policies and procedures. You will be managing your case load with minimal supervision using your skills, knowledge and experience to provide quality case management.
Assist in minimising overheads by assessing and challenging utility costs.
Assist in updating the system on a weekly basis, with new service users, movers and leavers, including any adjustments for working and overpayments.
You will contribute towards developing and implementing arrears and other collection policies and strategies for dealing with debtors and be responsible for meeting KPI’s.
Develop effective working relationships with other teams to promote income maximisation and compliance of our rental arrears.
Ensure that customer information is input and maintained carefully using the in-house systems by monitoring progress of payments and housing benefit claims.
To assist with the monitoring and collection of recharge invoices.
Provide information to callers ensuring that they understand any actions they may need to take and the consequences for not engaging.
In accordance with the complaint’s procedure, deal promptly with complaints, including those from residents effectively. Resolve, where possible, any issues raised or escalate to management.
Assist with the banking process when required.
Handle customers personal information maintaining the highest level of confidentiality in accordance with GDPR regulations.
To undertake any other reasonable duties which may be identified by the Head of Housing and Income Manager to support the needs of the business.

You should have excellent standards of customer care and be able to demonstrate a real empathy with tenants with complex care and support needs.

If you are interested in this opportunity, we would love to hear from you so please click to apply.

We reserve the right to close this advertisement early and interview early, if we receive a high volume of suitable applications. Therefore, please apply early to ensure that you are considered for the post. Encircle Housing is an equal opportunity employer.

Closing date for applications

Sunday 21st June 2026

Interview date

TBC

Pay: £27,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Life insurance
On-site parking
Sick pay
Work from home

Experience:

debt recovery: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Leeds LS18 5AZ

Quick apply

Refine Your Search

head of customer service jobs in horsforth, wyk

Income Recovery Officer

Office Administrator

Head of Year

Customer Service Advisor (Hybrid)

Head of Marketing & Sales.

Team Member

Assistant Accountant (LS13 1NP)

Customer Service Advisor (Hybrid) Day/Night

Planning Co-ordinator

Assistant Merchandiser

Customer Complaints and Feedback Advisor

Operations Manager

Administration

Customer Service

Head of Enterprise and Partners

Help Desk - Maintenance Services

Head of Operations (Bradford & Glasgow)

Head of Estates

Retail Assurance Manager

Management Trainee

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