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Library & Customer Assistant - WMF2959ee

Westmorland & Furness Council -
Kendal

Apply Now

Job details

Part-time
£25,989 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference

REQ00000020053

Date posted

26/05/2026

Application closing date

14/06/2026

Location

Kendal

Salary

£25,989 (PRO RATA)

Package

Contractual hours

Basis

Part time

Attachments

Library & Customer Assistant - WMF2959ee

Job description

Location: Sedbergh Library

Contract Type: Fixed Term - 18 months

Hours: 15 per week

About this opportunity

Are you an energetic, highly motivated, and customer-focused individual with a passion for public service? We are looking for an enthusiastic team player to join our dynamic Library Service, providing essential frontline support in Sedbergh and across the South Lakes area.

This role is incredibly varied. You will be at the heart of the community, acting as a welcoming point of contact and ensuring every customer—from toddlers at rhyme-time to older residents seeking digital support—has a positive, inclusive, and enriching experience.

Key responsibilities:

Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
Promoting Reading & Literacy: Actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
Information and IT Support: deal effectively with all customer enquiries—face-to-face, over the phone, and digitally including support with IT and digital services.
Operational Duties: Carry out essential general library duties, support building security, and perform basic health & safety tasks.
Events and Activities: Actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
Flexible Teamwork: Work collaboratively as part of a dedicated team
Be able to travel-main work base will be Sedbergh but there may be times when cover is needed in any of the South Lakes library locations including Ambleside, Windermere, Milnthorpe, Grange-over-Sands, Kendal and Kirkby Lonsdale.

Who we are looking for…

Successful candidates will demonstrate a positive outlook and be ready to embrace change and service development.

Exceptional Customer Focus: Proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
Communication: Highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
Lone working: this role will require you to work independently in a branch and understand the principles of lone working.

If you have the drive, ambition, and desire to improve services for your local community, and are looking to develop a career in the public sector, we want to hear from you!

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification
Role Profile

Application and Interview information

Closing date: 14th June 2026

Interview date: TBC

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.

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