Head of customer experience Work, Jobs in Kirkby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Onboarding
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
5d
Head of Growth
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
Quick apply
6d
Head of Revenue
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Management
- Salesforce
- Analysis skills
- Free parking
Quick apply
6d
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Reward & HR Shared Services Manager
Home Bargains —Liverpool
- Microsoft Office
- Driving
- Human resources
- Store discount
- Employee assistance programme
Quick apply
12d
Sales and Shipping / Stock Room Administrator
Kworks —Liverpool
- £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Free parking
Quick apply
2d
Head of Block Management
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Full-time
- Management
- Driving
- In-person
- Employee assistance programme
Quick apply
4d
Automation and Facilities Manager
Home Bargains —Liverpool
- Part-time
- Management
- Engineering
- Programmable logic controllers
- Store discount
- Annual leave
Quick apply
Customer Experience Team Member (Workwear Division)
Heatons Group Ltd —Wirral
- From £26,750 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
3d
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Management
- Communication skills
- Employee assistance programme
Quick apply
9d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
2d
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Warehouse Section Manager
Home Bargains —Liverpool
- £40,387.40 a year
- Full-time
- Analysis skills
- Organisational skills
- Warehouse experience
- Free parking
- Store discount
Quick apply
3d
Supervisor
Lindt Careers —Liverpool
- Bar
- Analysis skills
- IT
Production Manager
Tayto Group Limited —Bolton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Life insurance
Quick apply
9d
Second Chef
Little Italy express ltd —St Helens
- From £500 a week
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Free parking
Quick apply
4d
Business Support Co-ordinator
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
- Work from home

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head of customer experience jobs near kirkby, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of customer experience jobs in kirkby, msy

Head of Customer Experience

Head of Onboarding

Head of Growth

Head of Revenue

Client Manager - Events

Senior Customer Service Manager

Senior Reward & HR Shared Services Manager

Sales and Shipping / Stock Room Administrator

Head of Block Management

Automation and Facilities Manager

Customer Experience Team Member (Workwear Division)

Head of Operational Support

Head of Mobilisation & Programme Delivery

Operations Manager

Head of Transformation

Warehouse Section Manager

Supervisor

Production Manager

Second Chef

Business Support Co-ordinator

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