fleet manager Work, Jobs in lancashire (with Salaries)

Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Graduate Management Trainee - Blackburn / Accrington / Burnley
Enterprise Mobility —Blackburn
- Full-time
- Sales
- Customer service
- Bachelor's degree
Earthworks & Remediation Contracts Manager
Fox Group —Leyland
- Full-time
- Management
- Organisational skills
- Construction
- Free parking
Quick apply
Workboat Crewmember
Isles of Scilly Travel —St. Mary's
- IT
Workshop Manager (m/f/x)
TIP GROUP —Nelson
- £42,000 a year
- Management
- Team management
- IT
- Referral programme
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
1d
Coaching & Development Trainer - Smart Solutions
Motia —Burnley
- £34,300 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Graduate Management Trainee - Bolton
Enterprise Mobility —Bolton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Site Manager
Novus Property Solutions Ltd —Preston
- Monday to Friday
- Microsoft Office
- Employee discount
Quick apply
Graduate Management Trainee - Wigan
Enterprise Mobility —Wigan
- Full-time
- Sales
- Customer service
- Bachelor's degree
Night Shift Manager
Alliance Healthcare —Preston
- £38,000 - £43,000 a year
- Full-time
- Management
- Continuous improvement
Service Manager - Seat,Skoda,Honda & Cupra
Johnsons Cars —Wigan
- £38,000 - £68,000 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Transport Compliance Manager
Charles & Ivy —Manchester
- £30,000 - £35,000 a year
- Full-time
- Maintenance
- IT
- In-person
- Free parking
- Employee discount
Quick apply
Urgent Care & Front Line Operations Manager
UK Event Medical Services Limited —Preston
- Full-time
Quick apply
Retail Manager - Cupra
Johnsons Cars —Wigan
- £30,000 a year
- Full-time
- Retail management
- Negotiation
- Employee discount
Service Manager - Seat
Johnsons Cars —Preston
- £36,900 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
1d
Transport Compliance Manager
Utility OIls Ltd —Bryn
- From £34,000 a year
- Full-time
- Organisational skills
- IT
- Leadership
- Free parking
Quick apply
1d
New Business Sales Executive
Geminii Software Limited —Bamber Bridge
- £42,000 - £47,000 a year
- Full-time
- Hybrid work
- Sales
- ERP systems
- No experience needed
Quick apply
Project Coordinator
M Group —Burnley
- £30,000 - £40,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
VOR Coordinator
Trane Technologies —Bolton
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office

I want to receive the latest job alerts for fleet manager in lancashire

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Fleet Contact Centre Manager

Trane Technologies -
Bolton

Apply Now

Job details

Full-time

Qualifications

Computer literacy
Supervising experience
Leadership

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

What's in it for you:

Working under the guidance of the Fleet Operations Manager, the main aim of a Fleet Contact Centre Manager is to provide excellent customer service; to meet and exceed their customer’s requirements and KPI’s whilst being responsible for overseeing the call center advisors in the absence of the manager.

To Shape and build a team that delivers outstanding customer experience

What you will do:

Ensure all inbound calls to the Customer Service Centre within KPI Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets.
Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
Make sure all customers KPI’s and SLA’s are met when dealing with all requests.
Support the management team with any tasks/requests as required by the demands of the Service Centre.
Generate and distribute essential daily reports.
Maintain a comprehensive working knowledge of procedures and system requirements in order for KPI’s to be met and ensure these are implemented within the team.
Ensure all warranty items are issued to correct suppliers within reasonable timescales.
Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
Assist the Fleet Operations Manager in the training of new staff and the on- going training of the current staff when changes are made to the current procedures/system.
Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
Participate in meetings with the management team to improve procedures within the business.
Create and manage team objectives in line with the company policy and ensure your team is motivated
Recruit, lead, develop and motivate a team of direct reports.
Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
Acting as the key contact for the management team and customer within call centre operating hours
Be accountable for ensuring we are always withing the relevant performance KPI’s and take action to improve this immediately if falling behind.
Implement new better simpler more cost-efficient ways of working

What you will bring:

Previous working experience within a customer orientated, service environment, preferably within the automotive industry.
Knowledge of vehicle parts would be an advantage.
Previous experience of supervising or leading a team desirable but not essential.
Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
Ability to work as part of a team and on your own.
Attention to detail. Must be flexible and motivated.
Ability to communicate information clearly both verbally and in writing.
Professionally presented and possess a good work ethic.
Ability to make confident, accurate decisions in the absence of the fleet operations manager and lead the team, assisting with the rota, Dealing with Complaints / difficult situations and ensuring there is sufficient cover within the call centre at all times.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

fleet manager jobs in lancashire

Fleet Contact Centre Manager

Graduate Management Trainee - Blackburn / Accrington / Burnley

Earthworks & Remediation Contracts Manager

Workboat Crewmember

Workshop Manager (m/f/x)

Helpdesk Manager

Coaching & Development Trainer - Smart Solutions

Graduate Management Trainee - Bolton

Site Manager

Graduate Management Trainee - Wigan

Night Shift Manager

Service Manager - Seat,Skoda,Honda & Cupra

Transport Compliance Manager

Urgent Care & Front Line Operations Manager

Retail Manager - Cupra

Service Manager - Seat

Transport Compliance Manager

New Business Sales Executive

Project Coordinator

VOR Coordinator

I want to receive the latest job alerts for fleet manager in lancashire

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected