Customer service & booking coordinator Work, Jobs in Leicester, Lec (with Salaries)

Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
NHS Coordinator
Spire Healthcare —Leicester
- Part-time
- Administrative experience
- Communication skills
- Annual leave
9d
Appointment Coordinator
Venture Franchise Services —Leicester
- £8.60 - £12.50 an hour
- 8 hour shift
- Business development
- Front desk
- Store discount
- Profit sharing
Clinic Coordinator
Kerala Ayurveda Clinic —Leicester
- £12.71 an hour
- Part-time
- Microsoft Word
- Inventory control
- Customer service
Quick apply
Reservations Coordinator
Coombe Abbey Hotel —Coventry
- £26,965.54 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Office Administrator / Service Coordinator
Newton Electrical & Mechanical Ltd —Burbage
- From £12.71 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- In-person
Quick apply
3d
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Executive Assistant & Business Support Coordinator
Groundsman Tools Ltd —Shepshed
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- In-person
- Free parking
Quick apply
6d
Events Coordinator
The In-House Agency —Derby
- £26,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Organisational skills
- Computer skills
- Free parking
Quick apply
Service Co Ordinator
E.ON Control Solutions —Daventry
- Up to £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Work from home
Quick apply
Days Gatehouse Coordinator
InPost UK —Lutterworth
- £13.75 an hour
- Computer literacy
- Warehouse experience
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Nights Gatehouse Coordinator
InPost UK —Lutterworth
- £14.48 an hour
- Night shift
- Computer literacy
- Warehouse experience
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Sales & Customer Experience Executive
AJCS ROOFING LTD —Loughborough
- £25,420 - £30,000 a year
- Full-time
- CRM software
- Employee discount
- Sick pay
Quick apply
1d
Sales Coordinator
Loughborough University —Loughborough
- £28,089.83 a year
- Full-time
- Customer service
- Hotel
- Business development
- Free parking
- Annual leave
8d
Transport Coordinator
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
Transport & Fleet Co-ordinator
Nationwide Platforms —Lutterworth
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
Logistics Co-Ordinator
Evri —Rugby
- £33,000 a year
- Weekend availability
- Analysis skills
- Analytics
11d
Waiting List Coordinator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
5d
Logistics Co-Ordinator
Hermes Europe —Coventry
- £33,000 a year
- Weekend availability
- Analysis skills
- Analytics
11d

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customer service & booking coordinator jobs near leicester, lec

Inbound Customer Service & Booking Coordinator

JS Removals & Waste Management -
Loughborough

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Email software
Appointment booking and call handling
Customer support
Customer interaction
HubSpot

Full job description

Inbound Customer Service & Booking Coordinator

Location: Loughborough, LE11 3BJ (Office Based)

Working Hours: Full-Time, Monday to Friday, 9:00 AM – 5:00 PM

Salary: £30,000 per annum

About Us

JS Removals is a fast-growing, specialist hazard removal and property clearance company based in Loughborough. We pride ourselves on providing high-quality, fully compliant, and stress-free services to residential and commercial clients across the region.

Because our core services involve distress purchases—such as asbestos garage roof removals, pipe insulation, or house clearances—our customers need a calm, reassuring, and articulate voice on the other end of the line.

The Role

We are seeking an organised, friendly, and well-spoken Inbound Customer Service & Booking Coordinator to take full ownership of our front-line telephone communications and customer administration.

This is not a cold-calling or high-pressure outbound sales role. Every call you handle is an inbound enquiry from a customer actively seeking our help. Your primary objective is to deliver outstanding customer service over the phone, provide accurate quotes using our established price guides, collect deposit payments, and log jobs into our booking system.

Key Responsibilities

1. Telephone Call Handling & Customer Support (Primary Priority – ~60%)

Act as the primary, warm, and professional first point of contact for all incoming customer phone calls.
Handle customer enquiries regarding asbestos removal and house clearances with patience, empathy, and clarity.
Pre-qualify customer requirements using our structured intake guidance and standard pricing matrices.
Provide clear verbal and written quotations over the phone and via email.
Process customer commitment deposits securely online and book job dates into our master operational schedule.

2. CRM & Administrative Coordination (Secondary Priority – ~30%)

Maintain 100% data accuracy across our CRM system (HubSpot) for every lead, quote, and booked job.
Issue customer booking confirmations, VAT receipts, and job documentation.
Coordinate with our field removal crews to ensure daily work schedules, job notes, and customer access details are communicated clearly.
Issue completion paperwork (such as Asbestos Disposal Certificates for asbestos jobs) to customers upon job completion.

3. Digital Communications & Follow-ups (~10%)

Monitor and respond to incoming email and WhatsApp quote requests.
Conduct courteous follow-up communications on open quotes to answer additional customer questions and assist with bookings.
General office administration duties to maintain smooth daily operations in our Loughborough office.

Requirements & Qualifications

Exceptional Telephone Manner: A polite, confident, and professional phone voice with active listening skills.
Empathy & Composure: Ability to stay calm, reassuring, and helpful when handling calls from customers who may be facing stressful situations.
Strong Administrative Skills: Highly organised with great attention to detail when recording names, addresses, and job requirements.
Tech Literacy: Comfortable working with CRM platforms (HubSpot experience is an advantage, but full training will be provided), web browsers, and email software.
Reliability: Dependable, punctual, and looking for a long-term position within a growing local business.

What We Offer

£30,000 per annum starting salary.
Fixed, structured working hours: Monday to Friday, 9:00 AM – 5:00 PM (no weekend or evening shifts).
28 days paid holiday (including public holidays).
A supportive, friendly working environment in our Loughborough office.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service & booking coordinator jobs in leicester, lec

Inbound Customer Service & Booking Coordinator

NHS Coordinator

Appointment Coordinator

Clinic Coordinator

Reservations Coordinator

Clinic Coordinator / Receptionist for Skin Clinic

Office Administrator / Service Coordinator

Ocean Imports Coordinator

Executive Assistant & Business Support Coordinator

Events Coordinator

Service Co Ordinator

Days Gatehouse Coordinator

Nights Gatehouse Coordinator

Sales & Customer Experience Executive

Sales Coordinator

Transport Coordinator

Transport & Fleet Co-ordinator

Logistics Co-Ordinator

Waiting List Coordinator

Logistics Co-Ordinator

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