Customer experience manager Work, Jobs in Leigh (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
Store Manager
Aldi —Westhoughton
- £52,910 - £69,000 a year
- Annual leave
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
We currently have the following vacancies:
Leigh Sports Village —Leigh
- Customer service
- Driving
- Café
Customer Services Administrator
SED Services Ltd —Wigan
- Full-time
- CRM software
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
10h
Assistant Manager
Admiral Slots —Leigh
- £28,875 a year
- 8 hour shift
- Customer service
- Cash handling
- Annual leave
Quick apply
8d
Assistant Manager
KwikFit —Leigh
- Full-time
- Employee assistance programme
- Employee discount
Clubhouse Manager
Vicars Cross Golf Club —Chester
- £36,000 - £39,000 a year
- Full-time
- Bar
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
14d
Customer Resolution Manager
First Choice Homes Oldham —Oldham
- £50,670 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Production Packing Operative AM
Romix Foods —Leigh
- Full-time
- Cleaning
- Communication skills
- Free parking
Quick apply
9d
Business Development Manager (BDM)
Fluidic Limited —Warrington
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- Management
- Free parking
- Annual leave
Quick apply
13d
Warehouse Operative
GWA Group —Leigh
- Full-time
- Microsoft Office
- Administrative experience
- Typing
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Free parking
- Store discount
Quick apply
6d
GP Receptionist/Care Navigator
Old Henry Street Medical Centre —Leigh
- £12.71 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
Quick apply
9d
Warehouse Manager
XPO Logistics —Leigh
- £35,000 - £43,750 a year
- Night shift
- Continuous improvement
- Team management
- Employee discount
Quick apply
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
Area Manager
Joseph Holt —Manchester
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
13d
Sales and Marketing Trainee
Eclipse —Liverpool
- Up to £33,000 a year
- Overtime
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Helpdesk - Scheduler/ Administrator
ASH Integrated Services —Manchester
- £27,975.84 a year
- Full-time
- Microsoft Word
- Computer literacy
- Contracts
Quick apply
10h
Mixing operative PM
Romix Foods —Leigh
- £13.39 - £14.06 an hour
- Full-time
- Maths
- Quality control
- In-person
- Free parking
Quick apply
9d

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customer experience manager jobs near leigh

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

customer experience manager jobs in leigh

Customer Experience Manager

Store Manager

Foodhall Department Manager

We currently have the following vacancies:

Customer Services Administrator

Assistant Manager

Assistant Manager

Clubhouse Manager

Customer Resolution Manager

Production Packing Operative AM

Business Development Manager (BDM)

Warehouse Operative

Customer Success Manager

GP Receptionist/Care Navigator

Warehouse Manager

Customer Liaison Manager

Area Manager

Sales and Marketing Trainee

Helpdesk - Scheduler/ Administrator

Mixing operative PM

I want to receive the latest job alerts for customer experience manager in leigh

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