Customer experience manager Work, Jobs in Lyme Regis, Dor (with Salaries)

Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
11d
Property Services Manager
Sykes Holiday Cottages —Lyme Regis
- Up to £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
9d
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Guest Experience & Operations Assistant
Nemesis Properties —Portland
- Up to £15 an hour
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
Business Development Manager (BDM) - Yeovil - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Yeovil
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Internal Account Manager
Hillcroft Surgery Supplies Ltd —Yeovil
- £32,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- IT
- Free parking
- Annual leave
Quick apply
12d
Front of House Manager
Hive Beach Company Ltd —Burton Bradstock
- £40,000 a year
- Weekend availability
- Hospitality
- Sales
- Organisational skills
- Employee discount
Quick apply
13d
Business Development Manager - Tankers
Biffa Waste Services —Taunton
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
Residential Lettings Manager
Stags —Honiton
- From £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
Quick apply
Deputy Store Manager - Axminster
Mole Avon Country Stores —Axminster
- £28,000 - £32,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
10d
Residential Lettings Manager - Poundbury & Dorchester
Symonds & Sampson LLP —Dorchester
- £35,000 - £40,000 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Free parking
Quick apply
11d
Graduate Management Trainee - Taunton / Yeovil
Enterprise Mobility —Taunton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Lettings Property Manager
Stags —Honiton
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
Quick apply
People & Development (HR) Advisor
TRP Research Ltd —Taunton
- Up to £27,825 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Garden Centre horticulture deputy manager
Mole Avon Country Stores —Honiton
- £28,000 a year
- Full-time
- Bilingual
- Management
- Customer service
- Free parking
- Store discount
Quick apply
Incident Co-Ordinator
UK Hydrographic Office —Taunton
- £31,952 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Analysis skills
5d
Incident Response Manager
South West Water —Exeter
- £65,000 a year
- Communication skills
- Annual leave
- Employee discount
6d
Production and Fulfilment Team Member (Full-Time)
LUNA & me —Beaminster
- From £13 an hour
- Weekend availability
- Basic maths
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
11d
Assistant Manager
Lyme's Fish Bar —Lyme Regis
- From £15 an hour
- Weekend availability
- Management
- Customer service
- Administrative experience
Quick apply
2d
Senior Employee Relations Advisor
Leonardo UK Ltd —Yeovil
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
11d

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customer experience manager jobs near lyme regis, dor

Customer Experience Manager

LUNA & me
Beaminster

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
11 days ago

Benefits

Free parking
Employee discount
Sick pay
On-site parking

Qualifications

Management
Customer service
Apple Numbers
No experience needed
English
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Customer Experience Manager - LUNA & me

Beaminster, West Dorset · Full Time · Office Based · £35,000–£38,000 depending on experience

The animals come first. That's the whole strategy.

LUNA & me is the highest-rated fresh pet food company in the United Kingdom. Ten years old. Family-owned. Built one customer at a time, through word of mouth, on a standard that has never slipped.

The business is growing, and this role grows with it.

Our customers trust us with the animals they love. Every message we send, every call we take, every problem we solve - someone’s dog or cat is at the heart of it. That is where you come in.

The role

We are looking for a Customer Experience Manager to own the daily running of our customer care.

This is a hands-on role in a small team. You will answer customers yourself, by email and by phone, and you will lead the people alongside you by example, because here the manager is the best practitioner in the room, not a name on an org chart.

You will handle the conversations that need a manager: the worried customer, the complaint, the moment where composure and warmth decide whether someone stays with us for life. You will coach your team to the same standard. And you will not be starting from scratch; this is an established business that knows exactly how it wants its customers looked after. You'll know what excellent looks like from your first week. Your job is to deliver it every day, without exception.

This role needs a professional

Plenty of people have done customer service. Far fewer are customer service professionals. The difference matters here, so let us be precise about it.

A professional has been trained in this work, not just exposed to it. You know the difference between resolving a complaint and paying it to go away. You know why a public review response is written for the thousand people who will read it, not the one person who wrote it. You have handled customers who were wrong, upset, and loud about it, and the outcome protected both the relationship and the business. You have coached others to do the same.

If you read that paragraph and recognised your own training, this role is for you. If you read it and thought "I'm sure I could pick that up" - it isn't.

What we need from you

A track record managing or leading customer service in a professional, structured environment - where quality was measured, and standards were real
Excellent written English. Every customer touchpoint here is written, considered, and held to a high standard
Calm authority on the telephone and in difficult conversations - warmth and firmness at the same time
Pride in doing things properly, and the professionalism to hold a standard you didn't invent
Within commuting distance of Beaminster, or ready to be. Office-based, Monday to Friday, 8.00–16.30

Pet food experience is not required. The category can be learned. The professional discipline cannot - you either have it, or you don't yet.

What this is not

This is not hybrid, and it is not remote. The team is in the building, and so is the standard.

This is not a strategy role. It is a doing role for someone who is brilliant at doing.

And it is not a place where "good enough" survives. We take our customers' trust seriously, and so will you.

How we hire

Send your CV and a covering letter to [email protected]. The covering letter matters - tell us why this role, not a role. We read every letter as a piece of written work, because in this job, that is exactly what your work will be.

Shortlisted candidates complete a short written assessment before interview: two real customer scenarios, answered as you would answer them in the role. If you are the professional we have described, you will enjoy it.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Beaminster DT8 3PT: reliably commute or plan to relocate before starting work (required)

Experience:

Professional Customer Service: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in lyme regis, dor

Customer Experience Manager

Property Services Manager

Account Manager

Guest Experience & Operations Assistant

Business Development Manager (BDM) - Yeovil - Circa 41k Basic - 53k OTE Uncapped

Internal Account Manager

Front of House Manager

Business Development Manager - Tankers

Residential Lettings Manager

Deputy Store Manager - Axminster

Residential Lettings Manager - Poundbury & Dorchester

Graduate Management Trainee - Taunton / Yeovil

Lettings Property Manager

People & Development (HR) Advisor

Garden Centre horticulture deputy manager

Incident Co-Ordinator

Incident Response Manager

Production and Fulfilment Team Member (Full-Time)

Assistant Manager

Senior Employee Relations Advisor

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