account administrator Work, Jobs in macclesfield, chs (with Salaries)

Digital Customer Experience Administrator
Metro Rod —Macclesfield
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Customer Care Assistant
Cheshire East Council —Macclesfield
- £25,583 - £25,989 a year
- Monday to Friday
- IT
- Employee assistance programme
6d
Finance / Admin Assistant (Part Tine)
MiD Solutions 4 Documents Ltd —Stockport
- £27,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
4d
Payroll Administrator
Breanheath —Stockport
- £29,500 - £32,500 a year
- Full-time
- Hybrid work
- Free parking
- Health & wellbeing programme
Quick apply
9d
Administration Account & Inside Sales
Mycronic —Macclesfield
- Full-time
- Microsoft Excel
- Administrative experience
- IT
Quick apply
Management Account Administrator (Warrington)
The Halliwell Jones Group —Warrington
- £35,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
Quick apply
Accounts Administrator
aps Events and Media —Manchester
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
Sales & Finance Administrator
Custodia —Knutsford
- £32,000 - £36,000 a year
- SQL
- Presentation skills
Admin & Customer Services Executive
Supagroup Ltd —Manchester
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Accounts Payable Assistant
M-Page Hiredonline —Handforth
- Temporary
3d
Admin Officer – Finance support
Stockport Council —Stockport
- £8,871.15 - £9,011.88 a month
- Microsoft Word
- Microsoft Excel
- Communication skills
6d
Sales Support Administrator - Office Based
Ultraleds —Manchester
- Up to £29,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
10d
Customer Account Administrator
ABC Industrial Door Ltd —Irlam
- From £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
2d
Credit Control Administrator
RKW —Stoke-on-Trent
- £25,000 a year
- Full-time
- Microsoft Excel
- Free parking
- Annual leave
Administrator
Boden Group —Manchester
- £18 - £21 an hour
- Hybrid work
- Organisational skills
- Communication skills
10d
Admin Support Coordinator
The Floorbrite Group —Sale
- £13.45 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Assistant Client Accountant
MAPP —Manchester
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Accounting
4d
Accounts Administrator / Stock Inventory Controller
Aspire Recruitment —Wilmslow
- £25,000 - £27,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
9d
Accounts Administrator
Freshview Foods Ltd —Longport
- £13.30 an hour
- Temporary
- Microsoft Excel
- Data entry
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
4d
General Admin
Bennett Silks Ltd —Stockport
- £10.85 - £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d

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Digital Customer Experience Administrator

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Full-time
Up to £28,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Continuous improvement
IT
Communication skills

Full job description

Digital Customer Experience Administrator
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £28,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are looking for a proactive and customer-focused Digital Customer Experience Administrator. This is an exciting opportunity for someone who thrives in a fast-paced operational environment and enjoys problem-solving, improving processes, and delivering an exceptional customer experience.

Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting operational performance, managing SLA compliance, and driving continuous improvement across the business.

This role is ideal for someone who is highly organised, digitally confident, analytical, and passionate about customer service excellence.

What does it entail?

The Digital Customer Experience Administrator is responsible for delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved. The role acts as a central point of contact between customers, franchisees, engineers, and internal departments, helping to coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey.

The successful candidate will support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement. Working closely with Operations, IT, Finance, and Customer Experience teams, the role also focuses on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business.

What do we look for?

The successful candidate will be confident managing multiple priorities, communicating with stakeholders at all levels, and working proactively to solve operational challenges.

Essential Skills & Experience

Proven experience delivering excellent customer service in a fast-paced environment.
Strong organisational and problem-solving skills.
Excellent verbal and written communication skills.
Advanced IT skills including Microsoft Word, Excel, and PowerPoint.
Experience using digital systems, customer portals, or mobile applications.
Ability to analyse data and make informed operational decisions.
Experience supporting or training customers, engineers, or operational teams.
Ability to build strong working relationships with a variety of stakeholders.
Self-motivated with the ability to work independently and use initiative.
Flexible and adaptable approach to work.
Commitment to continuous improvement and customer experience excellence.

Desirable

Experience within franchise operations, operational support, or customer service environments.
Experience producing KPI, SLA, or operational performance reports.
Understanding of field service or national account environments.

Personal Attributes

Confident
Proactive and self-motivated.
Strong problem-solving ability.
Comfortable with having difficult conversations
Adaptable communication style.
Team-oriented with a willingness to support colleagues and franchisees.
Comfortable working with systems, data, and processes.
Adaptable and able to take on additional responsibilities when required.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Digital Customer Experience Administrator

Macclesfield, Cheshire, United Kingdom

SK10 2XF

£ to £28,000 per year plus benefits

Permanent - Full-time

Posted 11 days ago

Closing date: 28/06/2026

Job reference: GR1583676MacDCEA

Quick Apply

Digital Customer Experience Administrator

Macclesfield, Cheshire, United Kingdom

£ to £28,000 per year plus benefits

Apply Now

Refine Your Search

account administrator jobs in macclesfield, chs

Digital Customer Experience Administrator

Customer Care Assistant

Finance / Admin Assistant (Part Tine)

Payroll Administrator

Administration Account & Inside Sales

Management Account Administrator (Warrington)

Accounts Administrator

Sales & Finance Administrator

Admin & Customer Services Executive

Accounts Payable Assistant

Admin Officer – Finance support

Sales Support Administrator - Office Based

Customer Account Administrator

Credit Control Administrator

Administrator

Admin Support Coordinator

Assistant Client Accountant

Accounts Administrator / Stock Inventory Controller

Accounts Administrator

General Admin

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