Administrative services Work, Jobs in Maesteg, Bge (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Legal Assistant (Residential Property)
Howells Legal Limited —Swansea
- Full-time
- Customer service
- Word processing
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
9d
IFA Administrator
Magenta Financial Planning —Bridgend
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
12d
Office Administrator (Full Time)
Civitas Chambers —Cardiff
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
Quick apply
1d
Technical & Business Support Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £27,694 - £31,022 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount
Internal Sales Representative
Ingoodnic Ltd —Neath
- £24,420 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
3d
Stone Worktop Estimator/Sales Admin Assistant
Prostone Interior Ltd —Ammanford
- From £27,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Financial Planning Administrator / Trainee Paraplanner
Romilly Financial —Penarth
- £24,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
Quick apply
12d
Accounts Administrator
A & M GROUP —Bridgend
- £14,500 - £15,500 a year
- Part-time
- Customer service
- Administrative experience
- Analysis skills
- Free parking
Quick apply
3d
Administration & Procurement Coordinator
Gower View Foods Ltd —Llanelli
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Home Administrator/Front of House Assistant
Moorland Waunarlwydd Ltd —Swansea
- £29,932 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
2d
Finance & HR Assistant
Centurion Tawe Ltd —Swansea
- £18 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
13d
Laboratory Practitioner
CARE Fertility —Pontyclun
- £25,285 - £27,325 a year
- Weekend availability
- Laboratory experience
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
6d
Team Leader
Bridgend County Borough Council —Bridgend
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
4d
Executive PA
Castell Howell —Cross Hands
- £35,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
4d
Directorate Support Officer
Bridgend County Borough Council —Bridgend
- £27,254 - £28,142 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
4d
EXPERIENCED PARALEGAL - CONVEYANCING PROBATE
Merrils Ede Solicitors —Penarth
- £24,100 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Client Services Administrator
AFH Financial Group —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Commercial Property Administrator
Pobl Group —Swansea
- £29,102 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Travel
- Annual leave
- Sick pay
5d

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

administrative services jobs in maesteg, bge

Customer Services Advisor

Legal Assistant (Residential Property)

IFA Administrator

Office Administrator (Full Time)

Technical & Business Support Officer

Internal Sales Representative

Stone Worktop Estimator/Sales Admin Assistant

Financial Planning Administrator / Trainee Paraplanner

Accounts Administrator

Administration & Procurement Coordinator

Office Manager

Home Administrator/Front of House Assistant

Finance & HR Assistant

Laboratory Practitioner

Team Leader

Executive PA

Directorate Support Officer

EXPERIENCED PARALEGAL - CONVEYANCING PROBATE

Client Services Administrator

Commercial Property Administrator

I want to receive the latest job alerts for administrative services in maesteg, bge

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