Desk manager Work, Jobs in Manchester, Eng (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
13d
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
4h
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Delivery Manager - Manchester Civil Justice Centre
HM Courts & Tribunal Service —Manchester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
13d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Service Desk Performance Manager
EXL Service —Manchester
- Full-time
- PMP
- Leadership
- Employee stock purchase plan
4d
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
3d
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Desk Based Account Manager - Fire & Security
ADI Global Distribution —Oldham
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
7d
F&B Manager
Locke —Manchester
- £40,000 - £43,000 a year
- Weekend availability
- Hospitality
- Continuous improvement
- IT
Quick apply
3d
Customer Success and Retention Manager
DMS Digital group Ltd —Manchester
- £30,000 - £40,000 a year
- Driving
- Travel
- IT
10d
Patient Access Officer-Imaging Department
HCA Healthcare UK —Wilmslow
- Weekend availability
- Customer service
- Computer literacy
- Patient care
- Employee discount
13d
Copywriter | Industry-Leading UK Agency Serving the US
Orange & Gray Limited —Manchester
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Marketing
- Health & wellbeing programme
- Work from home
Quick apply
7d
Sales Team Manager
Corinthian Sports —Manchester
- From £35,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Life insurance
Quick apply
5d
Hire Desk Manager Stockport
Chippindale Plant & Sales —Stockport
- £28,000 - £29,000 a year
- Sales
- Microsoft Office
- Analysis skills
Quick apply
Social Media Manager
FCPP —Brighouse
- £26,000 - £32,000 a year
- Full-time
- Social media management
- In-person
- Free parking
Quick apply
5d
Night Duty Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hospitality
- Hotel
- Accounting
- Employee assistance programme
- Employee discount
Quick apply
Marketing and Digital Communications Manager (Maternity Cover)
Pownall Hall School —Wilmslow
- Temporary
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
8d

I want to receive the latest job alerts for desk manager in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk manager jobs near manchester, eng

Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year
13 days ago

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

desk manager jobs in manchester, eng

Service Desk Manager

IT Service Desk Manager

Service Desk Manager

Service Desk Manager

Delivery Manager - Manchester Civil Justice Centre

Service Delivery Manager

Service Desk Performance Manager

Passenger Services Agent

Operations Manager - Fleet Services

Desk Based Account Manager - Fire & Security

1st line Service Desk Analyst

F&B Manager

Customer Success and Retention Manager

Patient Access Officer-Imaging Department

Copywriter | Industry-Leading UK Agency Serving the US

Sales Team Manager

Hire Desk Manager Stockport

Social Media Manager

Night Duty Manager

Marketing and Digital Communications Manager (Maternity Cover)

I want to receive the latest job alerts for desk manager in manchester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected