Guest experience manager Work, Jobs in Manchester, Gtm (with Salaries)

Event Manager
New Century MCR —Manchester
- £31,500 a year
- Part-time
- Management
- Team management
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Events Coordinator
Rapport —Manchester
- £32,000 a year
- Full-time
- Time management
- Employee assistance programme
Adventure Attraction Climb Guide
Wire and Sky —Manchester
- Up to £13.85 an hour
- Part-time
- Customer service
- First Aid Certification
- In-person
- Annual leave
Quick apply
12d
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Bar Manager
To Be Frank NQ —Manchester
- £31,000 - £35,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
Guest Relations Manager
SPHC —Manchester
- Weekend availability
- Hotel
- Communication skills
- Annual leave
- Employee assistance programme
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Assistant General Manager - Soho House Manchester
Soho House via Caterer.com —Manchester
- Weekend availability
- Team management
- Training & development
- Guest services
- Employee discount
Museum Assistant (Casual)
Manchester United —Manchester
- Part-time
- Customer service
- English
- Maths
8d
GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
12d
Assistant Manager - Conference & Banqueting
Shrigley Hall Hotel and Spa —Macclesfield
- £29,000 a year
- Part-time
- Customer service
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
Leisure Team Leader (Casual Contract)
Village Hotels - Hyde - Leisure —Hyde
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Manager - Manchester
MAPP —Manchester
- £30,000 - £33,000 a year
- Full-time
- Management
- Social media management
- Front desk
5d
Assistant General Manager - Soho House Manchester
Soho House & Co. —Manchester
- Weekend availability
- Team management
- Training & development
- Guest services
- Employee discount
Quick apply
Reservations Coordinator
Crowne Plaza Manchester —Manchester
- £27,955.20 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Assistant Front of House Manager
Melia Hotels International —Manchester
- Full-time
- Hotel
- Front desk
- Training & development
- Employee discount
Quick apply
12d
Guest Services Assistant - Medlock
Valor Hospitality —Manchester
- £27,976 a month
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
2d
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Spa Receptionist (Zero Hours)
The Edwardian Manchester Hotel —Manchester
- Front desk
- Communication skills
- Referral programme
Quick apply
2d
Duty Manager
MOI Manchester —Manchester
- Weekend availability
- Conflict management
- POS
- Time management
Quick apply
12d

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guest experience manager jobs near manchester, gtm

Event Manager

New Century MCR
Manchester

Quick apply

Job details

Permanent | Part-time | Full-time | Fixed term contract
£31,500 a year

Benefits

Health & wellbeing programme
Financial planning services
Discounted or free food
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Sick pay

Qualifications

Accident and incident report completion
Management
Closing procedures
Shift management
Team management
Opening procedures
Events management
Leadership

Full job description

New Century is the sort of place where breakthrough acts get their start and established names make their return. We’re a mid-century modernist gem, bang in the heart of Manchester, and we want to work with people who will help us make New Century’s next chapter even greater.

We’re independent, run by daughter & dad and a mega team of managers. We’re a fast-paced, high-volume, serious venue with a lot of history. And our regulars expect our level of quality, every time.

We aren’t looking for robots; we’re after people who thrive in a proper energetic environment. If you have a belting attitude and really care about delivering a class night out for others, we want you on our team.

What you'll be up to

You’ll help run the venue. Working closely with the Head of Programming & Events and Operations Manager, you’ll be involved in the day-to-day operation of the site and help make sure every event runs smoothly.
You’ll take charge when needed. When senior management aren’t on site, you’ll take responsibility for the venue, the team and the event, making confident decisions and keeping everything under control.
You’ll get the venue ready. You’ll open and close the building, make sure all safety checks are completed and get the team and venue ready for doors.
You’ll lead the team. You’ll run the shift, be a point of contact for all team members and contractors, and ensure all are working in tandem.
You’ll deal with problems head-on. Things happen at live events. You’ll need to stay calm, use your judgement and resolve issues quickly and properly, including dealing with medical emergencies when required.
You’ll keep standards high. From customer service and presentation to team behaviour and professionalism, you’ll lead by example and make sure the New Century standard is always delivered.
You’ll keep everyone working together. You’ll work closely with security, medics, cleaners, contractors, police and other departments to make sure everyone is on the same page.
You’ll make sure the rules are followed. You’ll help ensure company policies and procedures are followed across your team, including areas such as absence, sickness, equality, probation, investigations, disciplinaries and workplace accidents.
You’ll stay on top of the admin. Event reports, accident reports, staff administration, shift management, emails and event-specific risk assessments all need to be accurate and up to date.
You’ll keep an eye on the money. You’ll monitor cash coming in and out of the venue, spot anything that doesn’t look right and make sure irregularities are reported and investigated.
You’ll help your team hit their goals. You’ll support the Head of Programming & Events with setting individual objectives and targets, then help your team stay on track and achieve them.
You’ll get comfortable with our systems. From tills and HR platforms to time and attendance and cloud-based storage, you’ll be expected to learn the tools we use and use them properly.
You’ll support wherever you’re needed. No two events are the same, so you’ll work with the Head of Programming & Events and Head of Food & Beverage on whatever the business needs to keep things moving.

This covers the main bits, but things move fast here and no two days are the same. We might need you to chip in with other tasks from time to time to keep the place running smoothly. As long as it’s reasonable and helps the team, we’re all in it together to make sure every day delivers the New Century experience.

Who You Are

We don't need a CV full of buzzwords. We’re more interested in who you are:

You’re a team player: We’re a proper team. We look out for each other and get stuck in where it’s needed.
You’re reliable: You show up on time, you take pride in your work, and you handle your business with integrity.
You’re flexible: This isn’t a 9-to-5. We need people who can work evenings and weekends … the life of a music venue.
You’ve got passion: You’re bang into music, you love good food and drink, and you thrive on being around people.
You’ve got at least a year’s experience (preferably 2 years): We’re looking for someone with at least 1 year of management experience in an event environment. You’ll need to be comfortable taking responsibility and leading a team.

The Perks

We believe in looking after our lot. We’re a team that thrives when everyone pulls their weight, and we make sure the effort you put in is recognised and rewarded. Here’s what’s on the table:

Competitive pay: Fair, honest wages for a hard day’s work.
50% Staff Discount: A belting discount on in-house menus for when you're off the clock.
Friends and family discounts: Share the New Century experience with the people who matter to you.
Flexible scheduling: Work that fits around your life, not the other way around.
Real progression: We invest in your growth with solid training and the chance to move across different roles within the venue.
Guest list access: Perks for our shows, plus spots at other events.
Company socials: Regular get-togethers to blow off some steam as a team.
Wellbeing & EAP: Access to a full support programme covering everything from mental health support, financial advice and health concerns to bereavement, stress, and menopause support … because we know life is about more than just the job.
Pay as you earn: Use Stream to track your earnings and grab your pay as you earn it. No need to wait for payday if you need a bit of flexibility.
Enhanced family leave: Proper support for when life gets busy. We’ll help you balance things at home so you can focus on the new arrival.
Enhanced sick pay: Peace of mind for when you’re under the weather. Focus on getting back on your feet without worrying about the bills.
Loyalty holidays: Extra time off as a thank you for sticking with us. Your holiday goes up once you’ve been here two years.
Recognition: We celebrate the graft, with Employee of the Month and Employee of the Year awards to shout out those who really stand out.

The Bottom Line

We don’t need to shout about how great we are; we let the venue and the atmosphere do that for itself. We’re after people who want to be part of something original in the heart of the city. If you’re keen to get involved, we’d love to have you on board.

Pay: £31,500.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Health & wellbeing programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in manchester, gtm

Event Manager

Events Coordinator

Adventure Attraction Climb Guide

Guest Service Manager

Assistant Bar Manager

Guest Relations Manager

Guest Service Manager

Assistant General Manager - Soho House Manchester

Museum Assistant (Casual)

GROUP RESERVATIONS MANAGER

Assistant Manager - Conference & Banqueting

Leisure Team Leader (Casual Contract)

Guest Experience Manager - Manchester

Assistant General Manager - Soho House Manchester

Reservations Coordinator

Assistant Front of House Manager

Guest Services Assistant - Medlock

Head Reception Manager

Spa Receptionist (Zero Hours)

Duty Manager

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