Application support specialist Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Healthcare Science Associate
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Cramlington
- £28,392 - £31,157 a year
- Full-time
4d
Employment Specialist
Education Development Trust —Newcastle upon Tyne
- £28,925 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Employee discount
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
Pathology Digital Systems Specialist
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £39,959 - £48,117 a year
- Full-time
6d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
8d
Support Worker
Leonard Cheshire —Newcastle upon Tyne
- £12.82 an hour
- Part-time
- Care experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £36,636 a year
- Full-time
- Doctoral degree
- Master's degree
- University
10d
Safe Accommodation Support Worker
Wearside Women in Need —Washington
- £26,403 a year
- Part-time
- Care experience
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
8d
Reading Intervention & Wellbeing Co-ordinator
Outcomes First Group —Backworth
- £25,000 a year
- Monday to Friday
- School
- Employee discount
8d
Dementia Specialist Support Worker
The Rainbow Care Group Blyth Valley and Whitley Bay —Morpeth
- £12.71 - £13.21 an hour
- Part-time
- No experience needed
- Driving
- Travel
Quick apply
2d
Ward Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,272 a year
- Part-time
- English
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
KYC (Compliance) Specialist
iamproperty & iamsold —Gosforth
- £23,920 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Expenses Software Support Consultant
Payroll Software & Services Group —Newcastle upon Tyne
- £28,000 - £29,500 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Alcohol Health Care Coach
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Cramlington
- £25,760 - £27,476 a year
- Part-time
- Communication skills
2d
Clerical Assistant
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Ashington
- £25,272 a year
- Full-time
2d
Recovery Support Worker - Nights
Priory —Newcastle upon Tyne
- £26,227.50 a year
- Part-time
- Rehabilitation centre
- Communication skills
- Referral programme
Quick apply
9d
OLM Helpdesk Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- IT
- Office experience

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application support specialist jobs near newcastle upon tyne, eng

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

application support specialist jobs in newcastle upon tyne, eng

Technical Support Specialist

Healthcare Science Associate

Employment Specialist

Careers Adviser

Pathology Digital Systems Specialist

Information Governance Manager

Support Worker

Research Assistant/Associate

Safe Accommodation Support Worker

Data Centre and Connectivity Technician

Reading Intervention & Wellbeing Co-ordinator

Dementia Specialist Support Worker

Ward Administrator

Integration Support Specialist

KYC (Compliance) Specialist

Expenses Software Support Consultant

Alcohol Health Care Coach

Clerical Assistant

Recovery Support Worker - Nights

OLM Helpdesk Administrator

I want to receive the latest job alerts for application support specialist in newcastle upon tyne, eng

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