Support specialist Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
NCS - Admin Assistant
Percy Hedley Foundation —Newcastle upon Tyne
- Monday to Friday
- IT
- School
- Employee assistance programme
1d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Gateshead
- Temporary
- Customer service
Caseworker (PSD)
Northumbria Police —Newcastle upon Tyne
- £28,689 - £29,859 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
14d
Customer Service Expert - Gateshead onsite (Government Contract)
Teleperformance —Gateshead
- £24,784.50 a year
- Full-time
- Customer service
- Contracts
- Typing
- Employee discount
- Referral programme
5d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
4d
Graduate Scheme - Financial Services
Reeves Independent —Newcastle upon Tyne
- £26,500 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Port Operations Coordinator FTC 6 Months
DFDS UK & Ireland —North Shields
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Life Enrichment Specialist Trainer
Barchester Healthcare —Gateshead
- Up to £40,000 a year
- English
- Travel
- IT
Quick apply
Business Services Co-ordinator
National Trust —Newcastle upon Tyne
- £27,612 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
8d
Employment Specialist
Education Development Trust —Newcastle upon Tyne
- £28,925 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Employee discount
Reading Intervention & Wellbeing Co-ordinator
Outcomes First Group —Backworth
- £25,000 a year
- Monday to Friday
- School
- Employee discount
4d
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
Senior Probation Officer - Northumbria Stalking Interventions Programme (NSIP)
HM Prison & Probation Service —Newcastle upon Tyne
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Project management
- Presentation skills
- Annual leave
- Employee discount
8d
Healthcare Science Associate
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Cramlington
- £28,392 - £31,157 a year
- Full-time
11h
Customer Services Specialist
Nuby UK —Birtley
- £23,000 - £25,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
14d
Support Worker Day Service (full time or part time)
Percy Hedley Foundation —Newcastle upon Tyne
- Part-time
- Annual leave
- Employee assistance programme
Microsoft Training Specialist
TSG —Newcastle upon Tyne
- £0.01 - £38,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
7d

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support specialist jobs near newcastle upon tyne, eng

Support Specialist

Ion Industries -
Newcastle upon Tyne

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Job details

Full-time

Benefits

Annual leave

Qualifications

Sage
Root cause analysis

Full job description

Location:

Newcastle-Upon-Tyne

We're looking for a driven and exciting Sage Intacct Support Specialist.

This role is no longer available.

ION is the UK’s leading Sage Intacct for Education (SIFE) Partner and have been helping MATs and colleges to transform their finance and procurement operations, whilst providing insights that will drive efficiencies and enable investment in outcomes.

If you’re passionate about supporting clients, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we’d love to hear from you!

What is the role?

Our consultants and specialists design and implement Sage Intacct, a market leading Cloud Accounting system, primarily into the education sector, but also into a number of verticals, using their experience to provide award winning implementations, project delivery and support to our ever growing list of clients.

As part of our experienced Support Team, you will work with our Sage customers to support them in the day to day operations of using the product, ensuring they continuously and consistently achieve the benefits, efficiencies and insights into their business.

What will I do?

You will receive, prioritise and plan solutions to issues and problems that are raised by our customers.
You will work with the project Delivery team to ensure that the appropriate responses are communicated to resolve the issues is agreed and booked to resolve the issues in a timely manner.
You will ensure that your responses meet all service level agreements, raising concern to the head of support if you feel there could be a breach.
You will work with our consultants and specialists in performing root cause analysis and resolution to issues communicating responses and updates to clients in a timely and professional manner.
You will be responsible for updating or supporting assets, including knowledge articles, community posts and training videos, ensuring that they are up to date and relevant.
You will work with our key product partners to ensure that anything beyond the first or second level support we provide to our customers is raised, organised and tracked to a speedy resolution with our partner support teams
You will continuously evolve our support processes and systems, contributing to improve departmental efficiencies, to ensure they provide the client with a seamless and informative support experience.
You will be responsible for understanding your areas of self-improvement, not only around your supported products, but also areas that could be of benefit to the support team or the wider business.
You will maintain a good relationship with our clients, understanding areas that they require further assistance with, or modules or training that may benefit them.
Taking ownership of any queries while colleagues are on annual leave, making sure that SLAs are met and that there is no reduction in customer satisfaction.

‍What will I learn?

You will learn the appropriate methods to manage and service our product solutions to our customers
You will be provided with exposure on all of the products we deliver at ION and how we design, build and implement them for the benefit of our customers
You will be given training and support to pass the Sage Intacct Implementation certification.
You will learn effective methods of resource management and utilisation in the execution of support in a resource managed company.
You will learn about many different clients and how their businesses work as well as gaining exposure to the education vertical, as well as other business types, such as Non Profit and Construction.

Benefits

We offer a competitive salary, 25 days holiday, flexi-hours, child-care scheme, a fantastic work environment and your birthday off!

This is a hybrid role and will require 3 days a week in our Newcastle office

Not only that, but you will play a critical role in our rapidly growing organisation, working with some of the most in-demand technologies in the world.

But for us, the main benefit is being part of a growing, ambitious and social team, whilst having fun along the way.

Apply

If you would like to join ION then we’d love for you tocontact us. Please email your CV to [email protected].

Apply Now

Refine Your Search

support specialist jobs in newcastle upon tyne, eng

Support Specialist

Technical Support Specialist

NCS - Admin Assistant

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Caseworker (PSD)

Customer Service Expert - Gateshead onsite (Government Contract)

Data Centre and Connectivity Technician

Graduate Scheme - Financial Services

Port Operations Coordinator FTC 6 Months

Integration Support Specialist

Life Enrichment Specialist Trainer

Business Services Co-ordinator

Employment Specialist

Reading Intervention & Wellbeing Co-ordinator

Associate Product Usage Analyst (UK Remote)

Senior Probation Officer - Northumbria Stalking Interventions Programme (NSIP)

Healthcare Science Associate

Customer Services Specialist

Support Worker Day Service (full time or part time)

Microsoft Training Specialist

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