technical specialist Work, Jobs in newcastle upon tyne, eng (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Lead Technical Specialist x3
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Azure
- AWS
- Presentation skills
- Employee assistance programme
- Employee discount
1d
Qualified Train Driver- Newcastle
XC Trains Limited —Newcastle upon Tyne
- £71,367 - £77,334 a year
- Driving
- Travel
Quick apply
9d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Technician / Tester
Otis —Washington
- Full-time
Area Technical Services Manager
Equans —Newcastle upon Tyne
- Full-time
- Annual leave
- Employee assistance programme
Hardware Deployment Technician
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £25,760 - £27,476 a year
- Full-time
2d
Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Engineering
- English
- Communication skills
Quick apply
Senior Engineer (Networks and Connectivity)
North Tyneside Council —North Tyneside
- £44,075 - £48,226 a year
- Full-time
Paediatric Occupational Therapy Technical Instructor
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,760 - £27,476 a year
- Part-time
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £46,049 a year
- Part-time
- University
- Bachelor's degree
- IT
15h
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
1d
Technology Delivery Lead - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Agile
Asset and Configuration Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Part-time
- Administrative experience
- Presentation skills
- Business
- Annual leave
11d
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
2d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Inventory Manager
Lawson Fuses —Newcastle upon Tyne
- Sales
- Bachelor's degree
- Continuous improvement
Technical Purchasing Specialist
EGGER Group —Hexham
- Full-time
- Analysis skills
- Driving
- IT
- Free parking
IT Specialist - Compute & Storage
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Mentoring
- Agile
- Employee discount
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
5d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical specialist jobs in newcastle upon tyne, eng

Technical Support Specialist

Lead Technical Specialist x3

Qualified Train Driver- Newcastle

System Installation Supervisor

Technician / Tester

Area Technical Services Manager

Hardware Deployment Technician

Product Specialist (m/w/d)

Senior Engineer (Networks and Connectivity)

Paediatric Occupational Therapy Technical Instructor

Research Assistant/Associate

Data Analyst

Technology Delivery Lead - Newcastle

Asset and Configuration Manager

Digital Investigator - National Digital Investigation Unit

Business Analyst - Newcastle

Inventory Manager

Technical Purchasing Specialist

IT Specialist - Compute & Storage

ITSM Problem Manager

I want to receive the latest job alerts for technical specialist in newcastle upon tyne, eng

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