Incident manager Work, Jobs in Newcastle Upon Tyne (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
Quick apply
Cluster General Manager - 4 Month Fixed Term Contract
iQ Student Accomodation —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
Control Room Response officer
ASEL —Gateshead
- £13.41 - £13.68 an hour
- Full-time
- Microsoft Outlook
- IT
- Leadership
- Employee assistance programme
- Employee discount
Minibus Driver
Journey Enterprises Ltd —Newcastle upon Tyne
- Up to £13,276.82 a year
- Part-time
- Customer service
- Organisational skills
- In-person
- Sick pay
Quick apply
Deputy Manager
360 CAMHS —Gateshead
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Contract and Operations Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
7d
Deputy Manager
Bleep 360 Group —Gateshead
- £33,000 - £35,000 a year
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Service Manager
360 CAMHS —Gateshead
- £38,000 - £40,000 a year
- Full-time
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
Senior SHE Manager
Greggs —Newcastle upon Tyne
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
CCTV Operator
ASEL —Gateshead
- Computer literacy
- Analysis skills
- Communication skills
- Employee assistance programme
11d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- IT
- Annual leave
- Employee assistance programme
1h
Duty Supervisor
Homeless Action —Sunderland
- £13.45 an hour
- Overtime
- Microsoft Outlook
- Salesforce
- Organisational skills
Quick apply
SHEQ & Compliance Advisor
Green Engineering —Newcastle upon Tyne
- £50,000 - £70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
4d
Service Manager
Bleep 360 Group —Gateshead
- £38,000 - £40,000 a year
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
SHE Manager
Coveris Louth Ltd —Hartlepool
- Up to £28,800 a year
- Part-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Health, Safety and Environment (HSE) Senior Manager
LOGISTEED UK Limited —Washington
- Overtime
- Master's degree
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Gateshead
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
11d

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incident manager jobs near newcastle upon tyne

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

Incident management
Maintenance
SQL
ITIL
Agile
Problem management
Root cause analysis

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

incident manager jobs in newcastle upon tyne

Incident Manager

Operations Manager

Cluster General Manager - 4 Month Fixed Term Contract

Profit Protection Compliance Manager, Stadium of Light

Control Room Response officer

Minibus Driver

Deputy Manager

Contract and Operations Manager

Deputy Manager

Service Manager

Senior SHE Manager

CCTV Operator

IT Service Desk and Support Manager

Duty Supervisor

SHEQ & Compliance Advisor

Service Manager

Executive Assistant to the Head

SHE Manager

Health, Safety and Environment (HSE) Senior Manager

ICQA Area Manager

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