Customer support coordinator Work, Jobs in Newnham, Wor (with Salaries)

Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
7d
Receptionist / Activities Co-ordinator
Stretton Nursing Home —Hereford
- £12.71 an hour
- Part-time
- Nursing home
- Microsoft Office
- Organisational skills
Quick apply
6d
Service Coordinator
Tarplett Generator Services Ltd —Pershore
- £27,500 - £40,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
Quick apply
6d
Sales & Marketing Coordinator
Tarplett Generator Services Ltd —Pershore
- From £30,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
6d
Sales Coordinator
Sastak —Craven Arms
- £27,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
Quick apply
11d
Client Liaison & Customer Experience Coordinator
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Office Coordinator
A.J. Taylor Ltd Electrical Contractors —Malvern
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Quick apply
3d
Business Coordinator
Arena Racing Company —Hereford
- Part-time
- Sales
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
6d
Customer Experience Coordinator
Johnson Controls —Birmingham
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
16h
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sales Coordinator
Mitie —Stourbridge
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
Sales Coordinator
SUPPLY TECHNOLOGIES —Birmingham
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply

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Receptionist / Activities Co-ordinator
Stretton Nursing Home —Hereford
As our *Activities Co-ordinator / Receptionist*, you will play a key role in enhancing the wellbeing of our residents by providing a varied programme of…
£12.71 an hour
Quick apply
6d

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customer support coordinator jobs near newnham, wor

Customer Service & After Care Co-ordinator

Athena Worksuface Fabrications Ltd -
Worcester

Quick apply

Job details

Full-time
From £26,437 a year
7 days ago

Benefits

Annual leave

Qualifications

Customer service
English
Microsoft Office
Administrative experience
Organisational skills
Phone etiquette
Communication skills

Full job description

Why Join Athena Worksurfaces?

At Athena Worksurfaces, we are specialists in the design, manufacture, and supply of premium-quality work surfaces. Built on craftsmanship, innovation, and exceptional customer service, we're proud to deliver outstanding products and experiences to customers across the UK.

As our business continues to grow, we're looking for a Customer Service & After Care Co-ordinator to join our dedicated team. This is an exciting opportunity for someone who enjoys solving problems, building customer relationships, and making a real difference to the customer journey.

The Role

As our Customer Service & After Care Co-ordinator, you'll be the key link between our customers and the business, ensuring every enquiry, order, and post-installation issue is handled professionally and efficiently.

From managing customer orders to coordinating remedial works and restoring customer confidence when things don't go to plan, you'll play a vital role in delivering an outstanding customer experience from start to finish.

Working closely with our Sales, Production, Logistics, Installation, and Operations teams, you'll ensure every customer receives the high standard of service Athena Worksurfaces is known for.

Key Responsibilities

Customer Service

Be the first point of contact for customer enquiries via phone and email.
Manage customer orders and provide updates throughout the process.
Resolve delivery, installation, and order-related queries promptly.
Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service.
Maintain accurate customer records and documentation.
Support the wider customer service team with general administration.

After Care & Customer Recovery

Take ownership of all post-installation enquiries and remedial cases from start to finish.
Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site.
Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates.
Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case.
Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays.
Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement.
Monitor remedial costs and highlight avoidable failures to support improvements across the business.

What We're Looking For

We're looking for someone who genuinely enjoys helping customers and thrives in a fast-paced environment where organisation, communication, and attention to detail are essential.

You'll ideally have:

Previous experience in a customer service, aftercare, service coordination, or administrative role.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive approach to problem-solving.
High attention to detail and excellent record-keeping skills.
Confidence using Microsoft Office and business management systems.
The ability to remain calm and professional when managing customer concerns.
Experience within manufacturing, construction, kitchens, interiors, or a trade-related environment would be advantageous but is not essential.

At Athena, we believe exceptional customer service doesn't end at installation, it continues until every customer is completely satisfied.

In return, we offer:

A supportive and friendly team environment.
Opportunities for training and professional development.
The chance to make a real impact within a growing and respected business.
A varied role where no two days are the same.
Competitive salary and benefits package.
Private Health Care
Increased Annual Leave after length of service

Ready to Join Us?

If you're passionate about delivering exceptional customer experiences, enjoy coordinating solutions, and take pride in seeing a job through to a successful conclusion, we'd love to hear from you.

Apply today and become part of the Athena Worksurfaces team.

Job Type: Full-time

Pay: From £26,437.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in newnham, wor

Customer Service & After Care Co-ordinator

Receptionist / Activities Co-ordinator

Service Coordinator

Sales & Marketing Coordinator

Sales Coordinator

Client Liaison & Customer Experience Coordinator

Office Coordinator

Business Coordinator

Customer Experience Coordinator

Field Service Coordinator

Sales Coordinator

Sales Coordinator

Customer Service Logistics Coordinator

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