Communications officer Work, Jobs in North Riding (with Salaries)

Customer Engagement Officer
Broadacres —Northallerton
- £34,429.77 a year
- Full-time
- Computer literacy
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply
8d
Senior Young Dads Worker - Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
10d
Graduate Trainee Housing
North Yorkshire Council —Northallerton
- £25,989 - £29,064 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
5d
Social Value Coordinator – Tees Valley
Kanadevia Inova AG —Middlesbrough
- £30,000 - £33,000 a year
- Full-time
- Communication skills
- Annual leave
6d
Attendance & Pastoral Support Officer
Middlesbrough College —Middlesbrough
- £20,535 - £21,350 a year
- Call to connect
- Computer literacy
- Organisational skills
- Computer skills
- Employee assistance programme
- Gym membership
1d
202608: Prison Officer - HMP Deerbolt
Ministry of Justice —Darlington
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
14d
Organisational Development Business and Systems Officer
Middlesbrough Council —Middlesbrough
- £36,363 - £38,220 a year
- Full-time
- CRM software
- Microsoft Office
- Team management
4h
Investigation Officer
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
- Organisational skills
- Communication skills
4h
Business Support and Facilities Officer
Teesside University —Middlesbrough
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
8d
Engagement Manager
HM Treasury —Darlington
- £36,130 - £41,074 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Flexitime
8d
Practice Tutor Assessor - Yorkshire and the Humber Probation Service - Learning and Development - Full Time - Various Locations - York / North Yorkshire
HM Prison & Probation Service —Harrogate
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
- Employee discount
Mental Health Legislation Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £28,392 - £31,157 a year
- Full-time
- Writing skills
- Communication skills
12d
Senior Conservation Officer
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Full-time
- Hybrid work
- Travel
- Negotiation
Civic Engagement and Armed Forces Liaison Officer
Middlesbrough Council —Middlesbrough
- £27,254 - £28,142 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
13d
M&A Due Diligence Officer - Lettings
Letts Acquire —Harrogate
- From £28,500 a year
- Full-time
- Data analysis skills
- Research
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Payroll and Accounts Officer
Harrogate Ladies' College —Harrogate
- £27,000 - £28,500 a year
- Full-time
- Accounting
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Registered Manager
The Five Lamps Organisation —Thornaby on Tees
- From £35,000 a year
- Weekend availability
- Team management
- Training & development
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Regulatory Officer (Process Industry – Installations) - 34696
Environment Agency —Darlington
- £43,198 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Flexible schedule
Patient Systems Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- SQL
6d
Town Centre Ranger
Harrogate BID —Harrogate
- £24,900 - £26,500 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Annual leave
Quick apply
13d

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communications officer jobs near north riding

Customer Engagement Officer

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£34,429.77 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Computer literacy
Stakeholder liaison
Data analysis skills
Tenant engagement
Analysis skills
Customer support
Customer interaction
Events management
Communication skills
A Level

Full job description

Customer Engagement Officer

9 month maternity cover

37 hours per week

£34,429.77

Northallerton

Do you have a passion for engaging with customers and making sure their voices help shape services? We’re looking for a Customer Engagement Officer to join our Customer Engagement and Insight team, helping customers comment on, influence and improve the services they receive from Broadacres.

About the role

In this role, you’ll lead the planning and delivery of customer engagement activities, from consultations and focus groups to forums, networks and community events. You’ll collate and analyse feedback, turn customer voice into meaningful insight, and work with colleagues to make sure customers can see how their views have influenced Broadacres’ services, policies and priorities.

Key Responsibilities

Plan, organise and deliver a programme of customer engagement activities, including consultations, focus groups, forums, community action days and other events.

Identify innovative and inclusive ways to involve more customers in service and policy development, including under-represented and harder-to-reach groups.

Support customers to participate at the level they choose by providing guidance, training and practical support across the customer engagement framework.

Work collaboratively with colleagues, residents and external partners to improve communication, increase feedback opportunities and strengthen customer insight.

Coordinate and support the Customer Scrutiny Panel, Customer Network, customer volunteers and other groups, both face to face and digitally.

Record engagement activity, analyse qualitative and quantitative feedback, and prepare clear reports, presentations and briefings.

Close the feedback loop by communicating how customer views have helped shape Broadacres’ services, policies and improvements.

About You

You’re passionate about customer voice and understand the importance of involving customers in shaping services.

You’re a confident communicator who can build positive relationships with customers, colleagues and partner organisations.

You’re creative, organised and able to manage multiple priorities in a busy, fast-paced environment.

You can analyse feedback and data, identify themes and turn insight into clear recommendations for improvement.

You’re committed to equality, diversity and inclusion, and know how to make engagement activities accessible and inclusive.

You enjoy working collaboratively and are motivated by delivering great customer experiences.

Essential Qualifications & Experience

Demonstrable experience of organising and delivering customer events and customer insight activities.

Experience of working in a customer engagement role or a role focused on customer involvement, insight or consultation.

Experience of working with diverse, vulnerable or under-represented customer groups.

Experience of using customer insight to influence change and improve services.

Strong written and verbal communication skills, with good attention to detail.

Good analytical skills, with the ability to collate data, understand issues quickly and prepare information that supports improvement.

IT literate and confident using online technologies to engage with customers and stakeholders.

A-Level or equivalent further education qualification, alongside a current driving licence.

Desirable

Knowledge of the social housing sector, customer engagement practice and customer insight within a regulated environment.

Understanding of risk assessment, safeguarding, data protection and the needs of customers with additional support requirements.

Knowledge of the Regulator of Social Housing’s Consumer Standards, particularly transparency, influence and accountability.

Professional qualification in housing, customer involvement or a related subject.

What We Offer

Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover
Flexible and supportive working within a collaborative and customer-focused team
Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech
A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services
Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, you’ll be part of an organisation that’s ambitious for its customers, its colleagues and the communities it serves. We champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage people from underrepresented groups to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.

Quick apply

Refine Your Search

communications officer jobs in north riding

Customer Engagement Officer

Senior Young Dads Worker - Tees Valley

Graduate Trainee Housing

Social Value Coordinator – Tees Valley

Attendance & Pastoral Support Officer

202608: Prison Officer - HMP Deerbolt

Organisational Development Business and Systems Officer

Investigation Officer

Business Support and Facilities Officer

Engagement Manager

Practice Tutor Assessor - Yorkshire and the Humber Probation Service - Learning and Development - Full Time - Various Locations - York / North Yorkshire

Mental Health Legislation Officer

Senior Conservation Officer

Civic Engagement and Armed Forces Liaison Officer

M&A Due Diligence Officer - Lettings

Payroll and Accounts Officer

Registered Manager

Regulatory Officer (Process Industry – Installations) - 34696

Patient Systems Officer

Town Centre Ranger

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