Customer service Work, Jobs in North West Leicestershire, Lec (with Salaries)

Customer Liaison Officer - Collections Department
Global Telemetrics —Coalville
- From £29,194 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
5d
Customer Services Assistant
OurCoop —Ashby-De-La-Zouch
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
7d
Customer Advisor
Boots —Coalville
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Customer Service Assistant - Fixed Term Contract (Maternity Cover)
Urgo Medical —Loughborough
- Up to £27,581 a year
- Full-time
- Customer service
- Computer literacy
- In-person
- Free parking
- Store discount
Quick apply
3d
Service Administrator
Bywater Services Ltd —Coalville
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Customer Services Assistant
Chelmsford Star Co-operative Society —Ashby-De-La-Zouch
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
6d
Health & Safety Administrator
Wrights of Twycross Ltd —Atherstone
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
11d
Office Administrator/Customer Service
Powerpac Limited —Coalville
- £25,355 - £26,378 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Tesco Travel Money Advisor
Travelex —Ashby-De-La-Zouch
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Support Advisor
Quorn Stone —Loughborough
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Paid training
- Employee assistance programme
6d
Sales Advisor - Inbound
First Fence —Swadlincote
- £32,827 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Contact Centre Quality Administrator
Tyrefix UK —Ibstock
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Gym membership
12d
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Cash and Reconciliations Administrator
Cyncly —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
Customer Service Assistant
Loughborough University —Loughborough
- £24,517 a year
- Part-time
- Hybrid work
- University
- IT
- Annual leave
3d
Administration Assistant
Elevate Properties —Melbourne
- From £550 a week
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
14d
Event and Admin Assistant
Saffron Catering —Swadlincote
- £16,523 a year
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
4d
Sales and Marketing Trainee
Elysium —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
14d

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customer service jobs near north west leicestershire, lec

Customer Liaison Officer - Collections Department

Global Telemetrics -
Coalville

Quick apply

Job details

Permanent | Full-time
From £29,194 a year
5 days ago

Benefits

Company events
On-site parking

Qualifications

Driving Licence
Customer service
Driving

Full job description

Join a Growing Business Where Performance Creates Opportunity

Global Telemetrics is the company behind award-winning vehicle security and stolen vehicle tracking brands including SmarTrack and Autowatch UK. As a rapidly growing business, we are committed to delivering exceptional customer service while helping protect thousands of vehicles across the UK.

We are looking for an ambitious, customer-focused Customer Liaison Officer to join our team.

This is an ideal role for someone who enjoys speaking with customers, thrives in a fast-paced environment, works well towards targets and wants to build a long-term career within a growing tech business.

Whilst the role includes managing subscription renewals and outstanding payments, it is much more than a traditional collections position. You'll be responsible for retaining customers, promoting longer-term subscription plans, discussing warranty extensions, identifying vehicle security upgrade opportunities and delivering an outstanding customer experience.

Several members of our team have progressed into senior operational, specialist and sales roles within the business. If you're motivated, eager to learn and looking for an opportunity where hard work is recognised and rewarded, we'd love to hear from you.

Responsibilities and Duties

Manage customer subscription and warranty renewals
Contact customers regarding outstanding payments in a professional and customer-focused manner
Promote longer-term subscription plans and renewal options
Discuss and offer warranty extensions where appropriate
Identify opportunities to upgrade customers to enhanced vehicle security products and services
Build positive customer relationships to maximise customer retention and satisfaction
Handle objections effectively and retain customers who may be considering cancellation
Achieve individual and team KPI targets
Send renewal invitations and pro-forma invoices
Handle inbound customer enquiries via telephone and email
Resolve basic customer service issues and direct more complex enquiries to the appropriate department
Allocate customer payments accurately and maintain CRM records
Complete administration and ad-hoc duties as required
Support wider operational teams when needed

Qualifications and Skills

We're more interested in attitude, ambition and potential than extensive industry experience.

The successful candidate will be:

Confident communicating with customers by telephone and email
Comfortable working to targets and KPIs
Organised and able to prioritise a busy workload effectively
Professional and resilient when handling challenging customer conversations
Customer-focused with a positive attitude
Able to work independently and as part of a team
IT literate and comfortable using CRM systems, email and cloud-based software
Commercially minded with the ability to identify opportunities that benefit both the customer and the business
Possess an excellent telephone manner

Desirable Experience

Experience in any of the following would be advantageous but is not essential:

Customer Service
Customer Retention
Renewals
Account Management
Telephone Sales
Collections
Contact Centre Environments
CRM Systems

Full training will be provided.

Benefits

Competitive salary
Quarterly KPI bonus scheme from day one
Annual company-wide performance bonus
Genuine career progression opportunities
Full training and ongoing development
Potential opportunities to progress into Operations, Customer Success and Sales roles
Company events
On-site parking
28 days holiday including bank holidays

Why Join Global Telemetrics?

At Global Telemetrics, we believe in promoting from within whenever possible.

This vacancy exists because an existing team member has successfully progressed into our External Sales Team, and they are not alone. Several members of our team have developed their careers within the business, moving into senior operational, specialist and commercial positions.

If you're looking for a role where your effort directly impacts your success, where performance is rewarded and where genuine career progression exists, we'd love to hear from you.

Privacy Notice

By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.

For further details, please see our full privacy policy:

https://terms.globaltelemetrics.com/privacy-policy/

Job Types: Full-time, Permanent

Pay: From £29,194.00 per year

Benefits:

Company events
On-site parking

Ability to commute/relocate:

Coalville LE67 3FH: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 3 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in north west leicestershire, lec

Customer Liaison Officer - Collections Department

Customer Services Assistant

Customer Advisor

Customer Service Assistant - Fixed Term Contract (Maternity Cover)

Service Administrator

Customer Services Assistant

Health & Safety Administrator

Customer Service Coordinator

Office Administrator/Customer Service

Ocean Imports Coordinator

Tesco Travel Money Advisor

Customer Support Advisor

Sales Advisor - Inbound

Contact Centre Quality Administrator

Customer Account Coordinator

Cash and Reconciliations Administrator

Customer Service Assistant

Administration Assistant

Event and Admin Assistant

Sales and Marketing Trainee

I want to receive the latest job alerts for customer service in north west leicestershire, lec

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