Head of customer experience Work, Jobs in Northampton, Nth (with Salaries)

Conversion and Compliance Officer
Gateway Education —Northampton
- £26,000 - £26,500 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- Sales
- Work from home
Quick apply
8d
Buying Assistant
Bodypower Sports plc Fitness Superstore —Moulton
- £27,000 a year
- Full-time
- Merchandising
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Office Administrator
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Sales
- Customer service
- Continuous improvement
- Employee assistance programme
Quick apply
People Experience Coordinator
East West Rail —Milton Keynes
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
3d
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Coffee Production Roaster
Carrara Coffee Roasters —Market Harborough
- £28,500 - £32,500 a year
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
1d
Credit Controller
Travis Perkins —Northampton
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
4d
Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
Customer Care Co-ordinator
BarrattDevelopments —Northampton
- Typing
- Construction experience
- Communication skills
Chocolate Advisor
Lindt & Sprungli (U.K.) Limited —Milton Keynes
- Part-time
- Bar
- Customer service
Quick apply
2d
Regional Water Supply Manager
Anglian Water Services Ltd —Milton Keynes
- £83,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
8d
Head of Commercial Analytics
Miswa Chemicals Ltd —Northampton
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
Quick apply
Responsive Administrator
FSG Property Services Ltd —Milton Keynes
- Up to £32,000 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
4d
Category and Sourcing Lead | S4 | T&O | Milton Keynes
A01 Santander UK plc —Milton Keynes
- £77,600 - £100,000 a year
- Full-time
- English
- Bachelor's degree
- Leadership
Customer Service Advisor
Gtechniq Ltd —Northampton
- Up to £30,000 a year
- Full-time
- Writing skills
- English
- Data entry
- Employee assistance programme
- Life insurance
Quick apply
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Northampton
- £800 - £1,200 a week
- Full-time
- Cleaning
Quick apply
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Head of Security
Silverstone —Silverstone
- Part-time
- Hotel
- Leadership
Quick apply
8d

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Conversion and Compliance Officer

Gateway Education
Northampton

Quick apply

Job details

Permanent | Full-time
£26,000 - £26,500 a year
8 days ago

Benefits

Company pension
Work from home

Qualifications

CRM software
Record keeping
Spanish
Customer service call handling
Driving Licence
Sales
Client engagement
Databases
Russian
Bachelor's degree
Client services
Recruiting
Organisational skills
Outbound calling
Communication skills

Full job description

The Role

Gateway Education is looking for a confident, commercially minded and highly organised Conversion and Compliance Officer.

The majority of the role will support Oxbridge Scholars, Gateway Education’s international pre-university summer programme. You will manage prospective students and their parents from initial enquiry through to confirmed registration, including proactive follow-up calls, online interviews and registration administration.

This is a target-driven role requiring excellent communication, strong organisation and the ability to build trust with families from around the world. Oxbridge Scholars is working towards welcoming approximately 270 students, creating considerable earning potential through the per-student bonus structure.

The role also includes responsibility for supporting Gateway Education’s accommodation compliance processes and short-term student placements.

Key Responsibilities

Oxbridge Scholars Conversion and Student Support

Manage prospective students and families from initial enquiry through to confirmed registration.

Make proactive follow-up calls and respond promptly to enquiries by telephone and email.

Conduct online or telephone interviews with students and parents.

Provide clear and accurate information about Oxbridge Scholars programmes, subjects, locations, fees, accommodation and the student experience.

Follow up outstanding registration forms, documents, deposits and payments.

Build positive relationships with international families and address questions or concerns affecting their decision.

Maintain accurate records, follow-up dates and pipeline information within the company CRM.

Monitor conversion activity and provide regular updates on interviews, registrations and projected student numbers.

Work closely with the marketing, finance and operations teams to provide a smooth experience for every family.

Support parent webinars, online information sessions and other programme-promotion activities as required.

Accommodation Compliance and Operations

Carry out annual in-person compliance visits to existing accommodation providers.

Maintain and monitor provider documentation, including DBS checks, insurance records, gas safety certificates and safeguarding training.

Ensure record-keeping systems meet AEGIS, other relevant accrediting-body and internal requirements.

Assist the Head of Operations with short-term student placements.

Participate in the out-of-hours emergency telephone rota.

Provide cover for the Head of Operations during periods of absence.

About You

You will have:

A bachelor’s degree.

Previous experience in a fast-paced sales or customer-service role.

Experience working towards individual or team targets.

Confidence making outbound calls and guiding customers towards a decision.

Excellent spoken and written communication skills.

The ability to communicate professionally with both parents and young people.

A proactive, self-motivated and results-focused approach.

Strong organisational skills and the ability to manage multiple priorities.

Good all-round computer proficiency, including experience using CRM systems or customer databases.

A strong commitment to teamwork and customer satisfaction.

A full UK driving licence and access to your own vehicle.

The ability to work effectively and independently from home.

Previous experience in education, international programmes, student recruitment, safeguarding or accommodation compliance would be advantageous but is not essential.

Fluency in an additional language would also be advantageous, particularly Spanish or Russian.

Right to Work

Applicants must already have the legal right to work in the United Kingdom. Sponsorship is not offered.

Safeguarding

Gateway Education is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to complete appropriate safer-recruitment checks, including an enhanced DBS check, and undertake the company’s required safeguarding training.

Pay: £26,000.00-£26,500.00 per year

Benefits:

Company pension
Work from home

Work Location: Hybrid remote in Northampton

Quick apply

Refine Your Search

head of customer experience jobs in northampton, nth

Conversion and Compliance Officer

Buying Assistant

Guest Operations Manager

Office Administrator

People Experience Coordinator

Head of Client Experience

Coffee Production Roaster

Head of Transformation & Service Improvement

Credit Controller

Head of People & Culture

Customer Care Co-ordinator

Chocolate Advisor

Regional Water Supply Manager

Head of Commercial Analytics

Responsive Administrator

Category and Sourcing Lead | S4 | T&O | Milton Keynes

Customer Service Advisor

Roof and Gutter Cleaner

Head of Professional Services

Head of Security

I want to receive the latest job alerts for head of customer experience in northampton, nth

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