Call center Work, Jobs in Norton Canes, Sts (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Telesales Executive
Flecto Engineering Ltd —Walsall
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
12d
Customer Services Officer (Contact Centre-based)
Midland Heart —Birmingham
- £27,953 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee discount
Call Centre Sales Consultant - Whittington
Hays Travel —Whittington
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Customer Service Advisor
Wiltshire Farm Foods —Lichfield
- £12.71 an hour
- Temporary
- English
- Data entry
- In-person
- Free parking
Quick apply
13d
Full/Part Time Telesales
Vision Publications —Birmingham
- £12.71 an hour
- Temporary
- CRM software
- Sales
- Salesforce
- Free parking
- Flexible schedule
Quick apply
Customer Service Advisor
Speedy Freight —Halesowen
- £24,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
EVENING TELESALES
ELC (UK) LTD —Lichfield
- From £12.71 an hour
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
6d
Telesales Executive
DPD Group UK —Smethwick
- £26,400 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cannock
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Contact Centre Agent
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Customer Support Advisor
The Right Mortgage and Protection Network —Solihull
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Sales Advisor / Telesales - Bathroom Showroom
Bathroom Takeaway UK Ltd —Sutton Coldfield
- From £26,500 a year
- Overtime
- Sales
- Merchandising
- Basic maths
- Free parking
- Profit sharing
Quick apply
8d
Sales Assistant
Verisure Services (UK) Limited —Wolverhampton
- Full-time
- Sales
- Communication skills
Quick apply
Telemarketer
All Solutions Recruitment LTD —Solihull
- £12.71 an hour
- Temporary
- CRM software
- English
- Business development
Quick apply
2h
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Stoke-on-Trent
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Sales Advisor - Inbound
First Fence —Swadlincote
- £32,827 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d

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Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

call center jobs in norton canes, sts

Customer Complaint Resolution Handler

Telesales Executive

Customer Services Officer (Contact Centre-based)

Call Centre Sales Consultant - Whittington

Customer Service Advisor

Full/Part Time Telesales

Customer Service Advisor

EVENING TELESALES

Telesales Executive

JUNIOR SALES CONSULTANT

Contact Centre Agent

Customer Support Advisor

Customer Care Agent (Hybrid)

Sales Advisor / Telesales - Bathroom Showroom

Sales Assistant

Telemarketer

Customer Experience Advisor

CONTACT CENTRE ADVISOR – FEEDBACK

Customer Assistance Coordinator - Roadside

Sales Advisor - Inbound

I want to receive the latest job alerts for call center in norton canes, sts

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