Field support specialist Work, Jobs in Norton Canes, Sts (with Salaries)

Service Adviser
TECS GROUP —Burntwood
- Up to £27,000 a year
- 8 hour shift
- Microsoft Outlook
- Salesforce
- Financial services
- Annual leave
- Referral programme
Quick apply
4d
Customs Specialist
Aggreko —Cannock
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
7d
Alarm & CCTV Engineer
Ad Hoc Property Management Ltd —Birmingham
- From £30,000 a year
- 8 hour shift
- Maintenance
- Driving
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
10d
Territory Executive - Medical Devices (Urology)
Optimum Medical —Birmingham
- Up to £30,000 a year
- Full-time
- Business development
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Service Delivery Supervisor
HSL Compliance Limited —Cannock
- £32,000 - £34,000 a year
- Supervising experience
- Team management
- Training & development
- Annual leave
- Sick pay
Quick apply
Field Service Engineer
JRD BIPEL LTD —Walsall
- £44,000 - £52,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
10d
Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
3d
Sales Support
Recra Consulting —Four Ashes
- Full-time
- CRM software
Quick apply
2d
Housing Support Officer
Safeguard Housing —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply
Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Document Controller
United Infrastructure —Wolverhampton
- Full-time
- Organisational skills
- SharePoint
Quick apply
Senior Case Manager
Brownbill Associates —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
Therapist (Substance Misuse - Drug/Alcohol)
BAC O'Connor —Burton-On-Trent
- £27,504 - £29,050 a year
- Part-time
- Microsoft Office
- Organisational skills
- In-person
- Store discount
- Work from home
Quick apply
10d
Field Product Specialist
Hayley Group —Halesowen
- Full-time
- Presentation skills
- Travel
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Senior Resilient Highways Officer
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- Research
- Project management
- Communication skills
- Annual leave
- Employee discount
12d
Loss Adjustor
Aviva —Birmingham
- £34,000 - £45,000 a year
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Field Service Technician
Parsons Plastics Ltd —Walsall
- £32,000 - £36,000 a year
- Full-time
- Engineering
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
14d
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
8d

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Service Adviser

TECS GROUP
Burntwood

Quick apply

Job details

Permanent | Full-time
Up to £27,000 a year
4 days ago

Benefits

Annual leave
Company pension
Company events
Paid volunteer time
Referral programme
On-site parking

Qualifications

Supplier ordering
Customer service call handling
Purchase orders
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
Salesforce
Microsoft Office Suite
Purchase order creation
Procurement support
Client services
Customer support
Financial services
Customer interaction
Communication skills
Contract administration
Office experience

Full job description

Job overview

TECS Group is a specialist provider of Water Treatment, Water Hygiene and Legionella Control services. We have offices in Central London and the West Midlands and work for some of the UK’s leading public and private sector organisations. We combine our extensive technical expertise with our practical technology solutions to help our customers comply with their complex building compliance requirements.

We are currently seeking a dynamic and enthusiastic Service Adviser to provide contract administration support to the operations team to meet the needs of our customers as well as the businesses wider strategic objectives. The role is varied and represents an opportunity to work closely with the Senior Service Adviser and Field Service Manager with excellent career progression prospects for the right candidate.

Main duties and responsibilities

This role will include a variety of tasks including the following:

Answering call from customers and logging the call details onto our proprietary software platform (360 Compliance).
Support the Field Service Manager and Senior Service Adviser with producing monthly customer reports.
Ensure the day to day jobs assigned to each Service Technician are completed on time and accurate work reports are sent to our customers.
Manage consumables used by Service Technicians.
Issue Purchase Orders to suppliers and support the Senior Service Adviser with monthly invoicing.
Liaise with Service Technicians on a daily basis to gain information on the jobs they have completed and ensure this information is relayed to our customers.
Keep our customers updated with Service Technician details / attendance times for reactive calls.
Upload completed job reports and supporting invoices to our customers portals.
Co-ordinate the submission of completed Legionella Risk Assessments to our customers.
Monitor ongoing project works in relation to costs.
Liaising with customers, contractors and suppliers, as necessary to plan in work schedules, request or provide feedback and chase up works.
Timely updating of all documentation to support the job costing and invoicing process.

Work at all times to our company values

Community
We foster strong relationships and trust in the communities we serve through collaboration, respect, and integrity.

Professionalism
We achieve business success through exceptional service, delivered with the highest level of skill, courtesy and ethics.

Transparency
We operate openly and honestly with our teams, customers and the wider public to build lasting relationships.

Accountability
We take ownership of our actions, do the right thing by others, and contribute to a shared culture of responsibility.

Qualifications and professional experience

Essential:

Previous experience within a helpdesk/ customer service environment.
Confident dealing with customers, Service Technicians and internal staff to ensure the smooth running of our long-term contracts.
Excellent attention to detail.
Ability to work on own initiative as well as part of a team.
Strong all round communication skills.
Able to priorities work, remain calm and maintain standards when under pressure.
Competent user of Microsoft Outlook, Word, Excel and other cloud based software platforms.

Key Competencies:

Customer focused approach with a desire to provide excellent customer service.
Excellent written and verbal communication skills.
Effective relationship developer, who can contribute to a team based culture.
Ability to champion, support and deliver business initiatives.
Ability to work unsupervised and take responsibility.
Ability to remain calm under pressure.
Ability to demonstrate initiative and offer new ideas.
Adaptable and flexible in approach to work required.
Willingness and ability to work as a member of a team.

Hours of work & location:

This is a full-time role, 40 hours per week, Monday to Friday and you will be based from our office in Burntwood.

Remuneration, annual leave and benefits:

Salary up to £27,000 per annum dependent on experience. Group pension. 24 days holiday per year (plus bank holidays). Excellent career progression prospects.

TECS Group is an equal opportunities employer

Job Types: Full-time, Permanent

Pay: Up to £27,000.00 per year depending on experience

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Schedule:

8 hour shift

Ability to commute/relocate:

Burntwood: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (required)
Previous experience working in an office (required)
Water industry experience (preferred)
Competent in Microsoft Office suite (preferred)

Job Types: Full-time, Permanent

Pay: Up to £27,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Paid volunteer time

Application question(s):

Are you competent in Microsoft Office suite?

Experience:

working in an office: 1 year (preferred)
water industry: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

field support specialist jobs in norton canes, sts

Service Adviser

Customs Specialist

Alarm & CCTV Engineer

Planning Coordinator

Territory Executive - Medical Devices (Urology)

Service Delivery Supervisor

Field Service Engineer

Infrastructure Support Specialist

Sales Support

Housing Support Officer

Customer Works Coordinator

Document Controller

Senior Case Manager

Therapist (Substance Misuse - Drug/Alcohol)

Field Product Specialist

Senior Resilient Highways Officer

Loss Adjustor

Administrator

Field Service Technician

Service Coordinator

I want to receive the latest job alerts for field support specialist in norton canes, sts

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