Responsible For
Warehouse Team Leader, Senior Warehouse Operatives, Warehouse Operatives
Role Purpose
The Warehouse Supervisor is responsible for the day-to-day supervision of the warehouse operation, ensuring that stock flows efficiently from supplier delivery through to customer dispatch.
The role exists to ensure that products are received, checked, booked into stock, stored correctly, picked accurately and dispatched on time whilst maintaining excellent standards of safety, housekeeping and customer service.
The Warehouse Supervisor will lead by example, maintaining high standards of performance and accountability whilst creating a positive working environment where the team takes pride in delivering outstanding service to our customers.
The Warehouse Supervisor is the operational owner of the warehouse each day, ensuring work continues to flow efficiently and removing obstacles before they impact customers.
Our Philosophy
Everything we do has one purpose:
To make products available for customers as quickly as possible and get them into our customers' hands accurately, safely and on time.
Success is measured not simply by how many orders are dispatched, but by how efficiently stock flows through every stage of the warehouse.
The Warehouse Supervisor should constantly ask:
"Where is work waiting?"
Their role is to remove those barriers and keep work moving.
Key Responsibilities
1. Daily Warehouse Operations
- Supervise the day-to-day operation of the warehouse.
- Allocate work effectively across the warehouse team.
- Prioritise workload throughout the day.
- Monitor progress and reallocate resources where necessary.
- Ensure all warehouse functions work together efficiently.
- Maintain smooth operational flow throughout the working day.
2. Inbound Operations
Ensure stock becomes available for customers as quickly as possible.
Responsibilities include:
- Overseeing unloading of deliveries.
- Ensuring deliveries are checked accurately.
- Promptly identifying shortages or damages.
- Escalating supplier discrepancies immediately.
- Ensuring purchase orders are receipted without delay.
- Ensuring stock is booked into Minster promptly.
- Ensuring stock is put away accurately.
- Preventing stock remaining unnecessarily within Goods In.
Objective:
Reduce the time between supplier delivery and stock becoming available for sale.
3. Stock Control & Availability
- Maintain high stock accuracy.
- Investigate stock discrepancies promptly.
- Prioritise missing stock.
- Ensure products can always be located.
- Support stock investigations.
- Ensure warehouse locations remain accurate.
- Maintain excellent warehouse organisation.
Objective:
If we own it, we should be able to sell it.
4. Customer Order Fulfilment
Lead a customer-first approach throughout the warehouse.
Responsibilities include:
- Prioritising urgent customer orders.
- Monitoring incoming order volumes.
- Maximising same-day dispatch opportunities.
- Rallying the team during busy periods.
- Identifying bottlenecks before they delay customers.
- Coordinating resources to achieve carrier deadlines.
- Working closely with Customer Care, Purchasing and Sales to resolve issues preventing dispatch.
The Warehouse Supervisor should constantly challenge the operation by asking:
"What is stopping us dispatching another ten orders today?"
Every additional order dispatched today is one less customer waiting until tomorrow.
5. Team Leadership
- Lead by example.
- Supervise warehouse colleagues.
- Allocate responsibilities clearly.
- Provide coaching and support.
- Hold team members accountable.
- Encourage teamwork.
- Build a positive working culture.
- Ensure everyone understands daily priorities.
- Ensure breaks are taken appropriately.
- Escalate significant performance concerns to the Warehouse Manager.
6. Process Compliance
Ensure agreed procedures are followed consistently.
Including:
- Picking procedures.
- Goods In procedures.
- Returns procedures.
- Stock control procedures.
- Health & Safety procedures.
- Equipment checks.
- Housekeeping standards.
- Quality standards.
Maintain consistency through visible supervision rather than reactive management.
7. Health & Safety
Support a safe working environment by:
- Ensuring safe working practices.
- Monitoring PPE compliance.
- Maintaining excellent housekeeping.
- Completing routine operational checks.
- Reporting hazards.
- Investigating near misses.
- Challenging unsafe behaviours immediately.
8. Continuous Communication
Work closely with:
- Warehouse Manager
- Customer Care
- Purchasing
- Sales
- Transport
- Accounts (where operationally required)
Ensure information flows quickly between departments to minimise delays for customers.
Key Performance Indicators
The Warehouse Supervisor will be measured against:
- Warehouse accuracy
- Same-day dispatch percentage
- Order dispatch performance
- Goods In turnaround time
- Time from delivery to stock availability
- Picking accuracy
- Warehouse productivity
- Stock accuracy
- Housekeeping standards
- Health & Safety compliance
- Team attendance and punctuality
- Completion of operational checks
- Customer service through operational performance
Knowledge & Experience
Essential
- Previous warehouse supervisory or team leader experience.
- Excellent organisational skills.
- Experience leading teams.
- Strong communication skills.
- Experience working within warehouse systems.
- Good understanding of stock control.
- Excellent problem-solving skills.
Desirable
- Forklift licences - Counterbalance and Pivot Steer/Flexi
- Health & Safety knowledge.
- Continuous improvement experience.
- E-commerce warehouse experience.
Personal Attributes
We're looking for somebody who:
- Leads from the warehouse floor.
- Naturally notices problems before others.
- Enjoys maintaining high standards.
- Is organised and proactive.
- Is calm under pressure.
- Holds people accountable fairly and consistently.
- Enjoys helping others succeed.
- Takes pride in delivering excellent customer service.
- Is driven by getting things done rather than waiting to be asked.
- Understands that every decision ultimately affects our customers.
Decision Making Authority
The Warehouse Supervisor is empowered to:
- Allocate daily labour.
- Prioritise operational workload.
- Adjust warehouse resources throughout the day.
- Escalate operational issues.
- Pause unsafe activities.
- Make day-to-day decisions necessary to maximise customer service and operational efficiency.
- Autonomously make minor process improvements to improve warehouse flow, safety or quality.
Success in this Role
A successful Warehouse Supervisor creates an operation where:
- Stock flows quickly from supplier to customer.
- Customers receive orders sooner.
- Warehouse standards remain consistently high.
- Processes are followed without constant intervention.
- Team members understand expectations.
- Problems are identified early.
- The warehouse feels organised, calm and in control.
- The Warehouse Manager is free to focus on improving systems and driving the wider business forward because they know the daily operation is in safe hands.
Pay: From £32,000.00 per year
Benefits:
Work Location: In person
