Housing officer Work, Jobs in Otterbourne, Ham (with Salaries)

Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Housing and Welfare Officer
Wessmaps Housing Trust —Southampton
- From £28,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- English
Quick apply
9d
Housing & Homelessness Officer
Eastleigh Borough Council —Eastleigh
- £34,857 a year
- Full-time
- Communication skills
- Annual leave
2d
Commissioning Support Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Tenancy Sustainment Housing Officer
Test Valley Borough Council —Andover
- £29,334.12 - £31,937.16 a year
- Temporary
- In-person
- Negotiation
Quick apply
14d
- Housing Adviser (On Campus)
University of Winchester —Winchester
- £25,249 - £26,707 a year
- Full-time
- Hybrid work
- University
- Communication skills
14d
Repairs Support Officer
Abri —Eastleigh
- Up to £30,467 a year
- Full-time
- Communication skills
1d
Housing Scheme Officer
Neighbourhood &Tenancy Services (South) —Southampton
- £24,857 a year
- Full-time
- Travel
Quick apply
13d
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Repairs Administration Officer
FarehamBC —Fareham
- £28,142 - £31,537 a year
- Full-time
- Communication skills
20h
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
7d
Resident Liaison Officer
Lawtech Group —Basingstoke
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
14d
Quality Assurance Officer
A2Dominion Group —Winchester
- £32,214 - £33,909 a year
- Data analysis skills
- Organisational skills
- Employee discount
7d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Contract Liaison Officer
Novus Property Solutions Ltd —Basingstoke
- Full-time
- Presentation skills
- IT
- Communication skills
- Employee discount
Quick apply
Homeless Prevention Officer
Civic Recruitment Limited —Basingstoke
- £25.71 an hour
- Full-time
- Negotiation
Quick apply
Exams Administrator
Nacro —Southampton
- £10,687 a year
- Call to connect
- Microsoft Office
- Administrative experience
- IT
8d
Community Outreach Officer (Prevention) - EH0362
East Hampshire District Council —Petersfield
- £31,354 - £35,311 a year
- Part-time
- Hybrid work
- Annual leave
21h
Pensions Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Communication skills
6d

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Customer Service Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Full-time
£15.27 - £19.84 an hour

Benefits

Referral programme

Qualifications

Social housing experience
Customer service call handling
Inbound customer enquiry call handling
Appointment booking and call handling
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Job Title: Customer Contact Advisor
Type: Temporary
Location: Eastleigh / Bracknell
Salary: £15.27 - £19.84 an hour
Hours: Full Time, 37 hours

BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment.

This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service.

Duties:

Act as the first point of contact for customers via telephone, face-to-face and digital channels.
Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible.
Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors.
Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts.
Book appointments for surveyors, housing officers, income officers and contractors.
Record and update customer information accurately on internal systems.
Follow up on complex enquiries to ensure they are resolved to a high standard.
Carry out administration tasks relating to customer enquiries and case resolution.
Keep up to date with policies, procedures and housing services to provide accurate advice.
Identify customer vulnerabilities and ensure services are delivered appropriately.
Contribute ideas to improve customer service and team performance.

Requirements:

Previous experience in a contact centre, customer service or front-line service role.
Excellent communication and customer service skills.
Ability to remain calm and professional in challenging situations.
Strong administrative and organisational skills with excellent attention to detail.
Experience using IT systems to accurately record customer information.
Ability to work to targets and manage a busy workload.
A proactive approach with the ability to take ownership of customer enquiries.
Experience within social housing or a housing-related environment would be advantageous

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

housing officer jobs in otterbourne, ham

Customer Service Officer

Complaints Officer

Housing and Welfare Officer

Housing & Homelessness Officer

Commissioning Support Officer

Tenancy Sustainment Housing Officer

- Housing Adviser (On Campus)

Repairs Support Officer

Housing Scheme Officer

Affordable Housing Enabling Officer

Repairs Administration Officer

Operations Manager

Resident Liaison Officer

Quality Assurance Officer

Deputy Chief People Officer

Contract Liaison Officer

Homeless Prevention Officer

Exams Administrator

Community Outreach Officer (Prevention) - EH0362

Pensions Administrator

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