customer experience advisor Work, Jobs in peterlee, dur (with Salaries)

Service Advisor (Billing & Payments Team)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
- Customer service
Part Time Contact Centre Advisor
ResQ —Sunderland
- £14,044.55 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Paid training
1d
Holiday Home Sales - Holiday Home Sales Advisor - HH1
Parkdean Resorts —Hartlepool
- £28,746 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Store discount
- Employee assistance programme
Quick apply
Part Time Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Part-time
- Customer service
Membership Advisor
The Federation of Independent Retailers —Durham
- £25,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Service Advisor
Yorkshire Building Society —Stockton-on-Tees
- £24,500 a year
- Customer service
- Financial services
Customer experience advisor
believe housing —Bishop Auckland
- £27,073 - £28,426 a year
- Hybrid work
- Annual leave
5d
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
3d
Sales Advisor
EE —Darlington
- £13.35 - £13.66 an hour
- Full-time
- Sales
- Negotiation
Customer Service Advisor
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
7d
Business Sale Advisor
BT —Newcastle upon Tyne
- £27,835 a year
- Full-time
- Communication skills
- Annual leave
Connect Customer Advisor
Middlesbrough Council —Middlesbrough
- £27,254 - £28,142 a year
- Full-time
- Communication skills
7d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Customer Service Advisor
NECSWS —Hartlepool
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Senior Customer Service Advisor
PDSA —Sunderland
- £25,446 - £26,209 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1d
Sales - Sales Advisor - UK
New Look —Sunderland
- Part-time
- Microsoft Word
12d
Customer Contact Centre Advisor
ATG Entertainment Limited —Sunderland
- £12.82 an hour
- Overtime
- Microsoft Office
- Communication skills
9d
Customer Success Advisor (Education)
LexiaUK —Gateshead
- £25,950 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
Caravan & Motorhome Service advisor
TCM Caravan & Motorhome Service Centre —Bishop Auckland
- £26,800 a year
- Full-time
- Sales
- Customer service
- Maintenance
Quick apply

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Service Advisor (Billing & Payments Team)

Everflow -
Peterlee

Apply Now

Job details

Full-time
£26,678 - £29,987 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Excel
Microsoft Office
Analysis skills
Communication skills
Time management

Full job description

Job Advert

About Us

At Everflow, we’re on a mission to reshape the utility industry.

We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.

Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.

And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.

The Role

We are seeking a Service Advisor to join our Billing and Payments Team in Peterlee.

You will play a crucial role in a dynamic and fast-paced environment dedicated to ensuring accurate and timely billing processes and payment applications to customer accounts.

Your primary responsibilities will include managing and overseeing all aspects of the billing cycle, ensuring correct and timely invoice generation and release, and handling all facets of customer payments. You will also serve as the primary contact for any billing and payment-related issues and queries, providing exceptional customer service and support.

What You’ll Do

You’ll be busy, challenged, and trusted to make a real difference. You’ll:

Review and verify the monthly billing run, resolving issues promptly and ensuring data accuracy.
Support daily critical tasks and controls to enhance payment processes, reduce risk, and improve quality.
Ensure data quality and accurate billing by liaising with departments across the business.
Resolve customer queries and proactively contact customers regarding billing issues that may delay invoice provision.
Verify and reconcile billing data to maintain accuracy and compliance with company policies and regulatory requirements.
Serve as a primary point of contact for billing enquiries, resolving discrepancies and disputes professionally and efficiently.

Maintain KPI targets while identifying opportunities to improve billing processes and systems.
Assistwith bug resolution, audits, compliance requirements, and the preparation of supporting documentation.
Collaborate with operational teams and departments to ensure seamless processes and high-quality support.
Contribute to team meetings, share best practices, and help foster a collaborative working environment.
Provide flexible support across operational teams, including handling customer calls when required.

What We’re Looking For

We’re less about ticking boxes and more about finding the right person. You’ll probably:

Be a collaborative team player with a positive attitude, able to work independently and thrive in a fast-paced environment.
Be customer-focused, with a strong commitment to delivering excellent service.
Have knowledge of the UK multi-utility industry (desirable).
Be able to prioritise and effectively manage your own workload.
Have previous experience using billing systems and interpreting invoices (desirable).
Be able to perform well under pressure and manage competing priorities.
Have strong problem-solving skills, with the ability to drive process improvements and adapt positively to change.
Be experienced in handling customer communications effectively, both written and verbal.
Have strong analytical skills and excellent attention to detail.
Possess excellent communication and interpersonal skills.
Be proficient in Microsoft Office, particularly Excel.
Be highly organised, with strong time management skills anda high levelof accuracy.

Be adaptable and able to manage multiple priorities effectively.
Be flexible and responsive to changing business demands.

What We Offer

We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.

You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.

There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.

Equal Opportunities

Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.

Apply Now

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customer experience advisor jobs in peterlee, dur

Service Advisor (Billing & Payments Team)

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