Customer experience manager Work, Jobs in Peterlee, Dur (with Salaries)

Product Manager
Ingersoll Rand —Sunderland
- Engineering
- Bachelor's degree
- Product management
- Employee assistance programme
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Retail Store Manager
French Connection —Dalton le Dale
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
2d
Barista
Starbucks —Peterlee
- Weekend availability
- Store discount
- Employee assistance programme
Customer Service Representative
Baird Group —Hartlepool
- From £25,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
1d
Store Manager
Jollyes Pets —Seaham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Customer Success Manager
Property Webmasters Ltd —Hartlepool
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
11d
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
Assistant Manager
Starbucks —Peterlee
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Customer Account Manager
BM Prudhoe Limited —Prudhoe
- £28,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
1d
Property Manager
Safe & Secure Properties —Houghton le Spring
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee discount
Quick apply
Property Manager / Tenant Referencing Expert
Copeland Residential Ltd —Chester-le-Street
- £30,000 - £33,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
Quick apply
1d
Customer Engagement Coordinator
believe housing —Seaham
- £35,194 - £35,547 a year
- Part-time
- Hybrid work
- In-person
- Free parking
- Store discount
Quick apply
3d
Supply Chain Manager
CosmoLab Manufacturing —Billingham
- £32,000 - £34,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Store discount
Quick apply
11d
Siteworks Team Leader
Everflow —Peterlee
- £29,993 - £35,342 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Retail Sales Assistant
The Works —Seaham
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
10d
Customer Experience Manager
Sopra Steria —Durham
- £30,790 a year
- Weekend availability
- Leadership
- Communication skills
- Annual leave
2d
Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
4d
Debt Collection Agency Manager
Everflow —Peterlee
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
Assistant Transport Manager
NFS 360 Connect —Peterlee
- From £40,000 a year
- Full-time
- In-person
Quick apply
4d

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Product Manager

Ingersoll Rand -
Sunderland

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Engineering
Bachelor's degree
Product development
Product management
AI
Leadership
Communication skills

Full job description

Job Title

Product Manager

Location

Haskel – Sunderland

About Us

Haskel is the market leader in high-pressure fluid management, designing and manufacturing a range of products that enable the controlled use of high-pressure and flow-generating equipment, including pumps, gas boosters, air amplifiers and hydrogen compression solutions. As part of the Ingersoll Rand group and with over 75 years of expertise, Haskel’s leadership in the market is built on a reputation of safety, reliability, and the highest quality, providing equipment for critical applications and accelerating the transition to sustainable energy.

Job Summary

As a member of the Product Manager Team, you will be responsible for defining and executing the strategic direction of Haskel’s high-pressure fluid and gas handling products across international markets. This role leads the full product lifecycle, from market insight and concept development through commercialization and post-launch optimization, ensuring alignment with customer needs, regulatory requirements, and business objectives.

Working cross-functionally with engineering, sales, operations, and regional teams, the Global Product Manager drives innovation, manages product portfolios, and identifies growth opportunities in key industries such as Oil & gas, aerospace & defence as well as general industry. You will monitor competitive trends, set pricing and positioning strategies, and support global go-to-market initiatives, while ensuring consistent brand value and performance across regions. Strong leadership, technical acumen, and customer focus are essential to support the strategic objectives within the role.

Responsibilities

The role includes (but is not limited to) the following responsibilities:

Product Life Cycle - Own and manage the full product lifecycle from strategy and development through launch, growth, and end-of-life optimization.
Pricing & Margins - Develop and maintain pricing strategies that maximize profitability while remaining competitive in global markets.
Market Research - Analyse global market trends, competitors, and emerging technologies with the key vertical markets of the business.
Voice of Customer – Carry out regular VoC activities and translate customer feedback and market insights into actionable product improvements and innovation priorities.
Development of Sales Tools – Create and maintain effective sales tools, including technical documentation, AI agents, presentations, and value propositions to support global commercial teams.
Marketing Support – Collaborate with marketing to develop campaigns, messaging, and content that effectively position products in target markets.
Business Case Development – Create comprehensive, data-driven business cases that clearly demonstrate the commercial value and impact of new product concepts.
New Product Development (NPD) – Lead cross-functional efforts to define, develop, and launch new products aligned with strategic growth areas.
Customer Support - Partner with customer-facing teams to resolve issues and ensure a high level of customer satisfaction across regions.
Product Training - Deliver training programs and materials to equip sales, distributors, and customers with product knowledge and application understanding.
Global Travel (as required) - Travel internationally to engage with customers, support regional teams, and drive global alignment and market growth.
Complete and comply with IR code of ethics.

Basic Qualifications

Bachelor’s degree in engineering (Mechanical, Industrial, or related discipline) - Equivalent experience will be considered.
Minimum 3 years experience in product management within an industrial, engineering, or manufacturing environment
Experience in new product development (NPD) and stage-gate processes
Track record of delivering commercial growth (revenue, margin, market share)
Experience building business cases, pricing strategies, and product P&Ls

Travel & Work Arrangements/Requirements

This role may require occasional global travel, though it is expected to be infrequent.

Key Competencies

Continuous Development – Demonstrates a strong desire to learn, grow, and stay up to date with industry and market trends
Product Knowledge – Knowledge of Haskel products is desirable, but not essential
Time Management – Effectively prioritises tasks and manages workload in a fast-paced environment
Communication – Strong verbal and written communication skills, with the ability to actively listen and understand stakeholder needs
Relationship Building – Ability to develop and maintain strong, cross-functional relationships across global teams
Commercial Acumen – Experience building and managing robust business cases and product P&Ls
Market & Competitive Analysis – Ability to analyse global market trends, competitors, and emerging technologies to inform strategy
Technical Understanding – Strong grasp of engineering principles, ideally in high-pressure systems, fluid handling, gas systems, pumps, or compressors
Industry Knowledge – Experience or knowledge of the compressed air and high pressure gas industry is highly desirable
Sector Experience – Exposure to oil & gas, aerospace or defence sectors is advantageous
Global Stakeholder Management – Proven ability to work effectively within a global, matrix organisation
Strategic Product Leadership – Ability to define and execute global product strategy aligned to business objectives
Data-Driven Decision Making – Uses data and analytics to track product performance and guide decision-making
AI Awareness – Good understanding of, and ability to apply, AI tools or technologies where relevant

What we Offer

25 days holiday and bank holidays (Option to purchase additional 5 days)
7% Employer pension contribution
Westfield Health medical cash plan cover
Death in service benefit of 4 x salary
Cycle scheme (after probation period)
Electric car scheme (after one year of employment)
10% of salary in shares (after one year of employment)
Employee assistance program
Enhanced maternity & paternity policies
LinkedIn Learning access

Apply Now

Refine Your Search

customer experience manager jobs in peterlee, dur

Product Manager

Head of Collections

Retail Store Manager

Barista

Customer Service Representative

Store Manager

Customer Success Manager

Wedding Manager/Duty Manager

Assistant Manager

Customer Account Manager

Property Manager

Property Manager / Tenant Referencing Expert

Customer Engagement Coordinator

Supply Chain Manager

Siteworks Team Leader

Retail Sales Assistant

Customer Experience Manager

Event Delivery Manager

Debt Collection Agency Manager

Assistant Transport Manager

I want to receive the latest job alerts for customer experience manager in peterlee, dur

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