Customer care manager Work, Jobs in Redbridge, Gtl (with Salaries)

Account Manager - KYC360
Experian Information Solutions —London
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
3d
Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
6d
Head Receptionist
Inspire Dental —Dagenham
- Full-time
- Microsoft Word
- In-person
- Leadership
Quick apply
14h
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13d
Café Manager
La Bakerie —London
- From £31,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Employee discount
Quick apply
4d
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7d
Operations & Store Manager – Dessert Junction
The Dessert Junction —London
- £13 - £16 an hour
- Full-time
- Hospitality
- Management
- In-person
Quick apply
1d
Event Manager trainee
RELAY MANAGEMENT LIMITED —London
- £2,200 - £2,700 a month
- Full-time
- Hospitality
- Customer service
- Project management
- Free parking
Quick apply
7h
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
14d
Specialty Coffee Shop Manager - Gnome House
Hermanos Colombian Coffee Roasters Ltd —London
- From £34,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Community Relations Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
7d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
5d
Customer Services Manager
Global Switch —London
12d
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Assistant Manager
Farmfoods —Walthamstow
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
5d
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
4d
Account Manager - Customer Service
Online Lubricants Ltd —London
- £25,000 - £28,000 a year
- Full-time
- Customer service
- IT
- In-person
- Employee discount
- Referral programme
Quick apply
13d
Sales Manager
Sash Windows London Ltd —London
- £40,000 - £110,000 a year
- Full-time
- Management
- Driving
- In-person
- Flexible schedule
Quick apply
4d

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Account Manager - KYC360

Experian Information Solutions -
London

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Sales
SaaS
Account management
Communication skills
Negotiation

Full job description

Role Overview

We're looking for an experienced Account Manager to manage and develop relationships with assigned customer accounts, ensuring customer satisfaction, retention, and growth. You will be the primary point of contact for their customers, delivering on KYC360's account management objectives and acting as a trusted advisor.

Your role will be critical in ensuring customers realise maximum value from KYC360 while contributing to the long-term growth, retention, and success of the business.

Key Responsibilities

Protect and grow the existing revenue base by taking ownership of customer relationships following the initial sales process.
Drive customer retention by encouraging longer-term contract commitments.
Identify and develop growth opportunities, including upselling, cross-selling, and recurring revenue expansion.
Collaborate with Sales teams and Experian teams to identify, develop, and pursue joint cross-selling and upselling opportunities, leveraging the wider Experian portfolio to deliver additional value to customers and drive revenue growth.
Develop and maintain relationships with executive and senior stakeholders within customer organisations and ensure customer objectives are understood, represented, and effectively communicated internally.
Monitor account health, customer satisfaction, and engagement levels, proactively identifying risks and opportunities.
Develop and maintain strategic account plans, conducting regular QBRs and customer meetings to align on objectives, demonstrate value, and support retention and growth targets.
Act as the voice of the customer internally, providing feedback to Product and Leadership teams to influence future product development and service improvements.
Work closely with Customer Success, Product, Support, Finance, and Sales teams to ensure a seamless customer experience and successful outcomes.

Experience and Skills

Experience in a customer-facing role such as Account Management, Customer Success or Sales.
Commercial acumen with responsibility for revenue retention and growth.
Negotiation and de-escalation skills for managing challenging customer conversations.
Strong collaboration skills to effectively advocate for customers across internal teams (for example Product, Customer Success, Sales).
Strong communication and presentation skills
Ability to build and maintain trusted, long-term customer relationships.
Strong stakeholder management and relationship-building skills across both customer and partner organisations.
Previous experience within a SaaS, RegTech, FinTech, or technology-led business is desirable.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits package includes:

Hybrid working - 40% office based
Great compensation package and discretionary bonus
Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: E/EB9

#LI-DS1 #LI-Hybrid

Experian Careers - Creating a better tomorrow together

Apply Now

Refine Your Search

customer care manager jobs in redbridge, gtl

Account Manager - KYC360

Team Lead

Head Receptionist

Customer Service Manager

Café Manager

Sales Manager - London and South East

Operations & Store Manager – Dessert Junction

Event Manager trainee

Customer Care Manager

Specialty Coffee Shop Manager - Gnome House

Community Relations Manager - Healthcare

General Manager - Samsung Experience Store

Team and Customer Experience Manager

Customer Services Manager

Assistant Store Manager - Canary Wharf

Assistant Manager

Massimo Dutti Operations Manager- Regent Street

Fundraising Operations Lead

Account Manager - Customer Service

Sales Manager

I want to receive the latest job alerts for customer care manager in redbridge, gtl

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