Client services manager Work, Jobs in Redditch, Wor (with Salaries)

Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
2h
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Operations Manager InterpretersLive!
Sign Solutions —Redditch
- £30,000 - £35,000 a year
- Monday to Friday
- Leadership
- Communication skills
- Paid training
- Work from home
Quick apply
Business Development Manager
Qureos Inc —Bromsgrove
- £45,000 - £62,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Strategic Account Manager
PIB Group Services Ltd. —Birmingham
- Organisational skills
Quick apply
Project Administrator
Greenstorm —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Construction
- Leadership
- Work from home
Quick apply
2d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
8d
Assistant Practice Manager (Accounts & Client Services)
Modern Accountancy Ltd —Stourport-on-Severn
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- QuickBooks
- Organisational skills
- Free parking
- Annual leave
Quick apply
18h
Project Manager
McCann Worldgroup Deutschland GmbH —Solihull
- Full-time
12d
Receptionist
Top Banana —Alcester
- From £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Life insurance
Quick apply
6d
Customer Success Manager
WorkWave —Brierley Hill
- £50,000 - £52,500 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Annual leave
- Employee assistance programme
Quick apply
5h
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
14d
B2B Account Manager
Halfords —Redditch
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Time management
- Annual leave
- Employee discount
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Business Development Manager - Ref: N026
Nationwide Specialist Projects Limited —Kidderminster
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Head of Markets Activation
BDO —Birmingham
- Full-time
- Sales
12d
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
12d
Senior Business Development Manager
Campden BRI —Chipping Campden
- £55,000 - £70,000 a year
- CRM software
- Business development
- Driving
- Employee discount
Business Development Executive
SOUTHERN COMMUNICATIONS LIMITED —Birmingham
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Employee assistance programme
Quick apply

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Associate Customer Relationship Manager

nGeneration -
Bromsgrove

Quick apply

Job details

Full-time
£28,000 a year
2 hours ago

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As an Associate Customer Relations Manager (ACRM), you will play a pivotal role in ensuring the satisfaction of our clients by helping Account Managers, manage their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as a point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Assist with Administration tasks for the Account Management team and the Business Support Team.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Assist with managing customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Possibility of attending customers head office as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £28,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services manager jobs in redditch, wor

Associate Customer Relationship Manager

B2B Client Success Manager

Operations Manager InterpretersLive!

Business Development Manager

Strategic Account Manager

Project Administrator

Client Liaison Manager

Assistant Practice Manager (Accounts & Client Services)

Project Manager

Receptionist

Customer Success Manager

Scheduling Manager

B2B Account Manager

Customer Service Advisor

Business Development Manager - Ref: N026

Customer Relationship Manager

Head of Markets Activation

Head of New Business

Senior Business Development Manager

Business Development Executive

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