Senior accounts Work, Jobs in Ripon, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Fractional finance director/senior finance manager
Kingfisher Inns Ltd —Bedale
- Up to £400 a day
- Part-time
- Hybrid work
- Hospitality
- In-person
- Tax experience
- Free parking
- Work from home
Quick apply
3d
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Managing Director
ABP Group —York
- £120,000 a year
- Full-time
- Anatomy knowledge
- Management
- Bachelor's degree
- Free parking
Quick apply
2d
Senior Management Accountant
Magnet —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Management Accountant
ST LEONARDS HOSPICE —York
- £40,190 - £48,396 a year
- Full-time
- Organisational skills
- Hospice
- Free parking
- Annual leave
6d
Senior Accounts Assistant
Luscombe Motors Leeds —Hunslet
- £33,000 a year
- Full-time
- Microsoft Excel
- QuickBooks
- In-person
Quick apply
10d
MACE and Contextual Safeguarding Officer
North Yorkshire Council —Northallerton
- £42,839 - £47,181 a year
- Hybrid work
- IT
- Communication skills
9d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
Operations & Finance Manager
Watan Superstore BRADFORD —Bradford
- Up to £40,000 a year
- Part-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
Quick apply
6d
Program Excellence Project Analyst Sr.
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Senior Program Control Analyst
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
5d
Senior Accountant
Beckingtons Ltd —York
- From £50,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Mentoring
- Free parking
- Flexible schedule
Quick apply
Finance Manager
A W Hainsworth & Sons Ltd —Pudsey
- £45,000 - £55,000 a year
- Full-time
- ERP systems
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
Account Manager
JudgeService Research Ltd —Harrogate
- From £28,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
- Free parking
- Work from home
Quick apply
2d
Senior QC Analyst
Dechra Pharmaceuticals PLC —Skipton
- £41,175.89 a year
- Monday to Friday
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Free parking
- Annual leave
Semi-Senior/Senior Accountant
Whitesides Chartered Accountants —Leeds
- £30,000 - £35,000 a year
- Full-time
- Accounting
- QuickBooks
- Organisational skills
- Free parking
- Profit sharing
Quick apply
4d
Senior Account Manager – Strategic Accounts & Growth
Shortlister —York
- £45,000 - £65,000 a year
- Full-time
- Business development
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior accounts jobs in ripon, nyk

Senior Customer Service Manager

Fractional finance director/senior finance manager

Change & Implementation Manager

Managing Director

Senior Management Accountant

Compliance Manager

Management Accountant

Senior Accounts Assistant

MACE and Contextual Safeguarding Officer

Senior Project Manager

Business Unit Director

Operations & Finance Manager

Program Excellence Project Analyst Sr.

Senior Program Control Analyst

Senior Accountant

Finance Manager

Account Manager

Senior QC Analyst

Semi-Senior/Senior Accountant

Senior Account Manager – Strategic Accounts & Growth

I want to receive the latest job alerts for senior accounts in ripon, nyk

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